Asset register per building
Professional and up
equipment records per site, each with its full service history.
CAFM · CMMS · Zoho FSM · UAE · Qatar · Oman
CAFM software for facility management, built on Zoho FSM
We set up Zoho FSM as the maintenance and service side of a CAFM system: assets, planned preventive maintenance, tenant requests, technicians on their phones, signed reports and contract invoicing, for FM companies in Dubai, Abu Dhabi, Doha and Muscat.
Why Gulf Infotech
Why FM companies set up CAFM software with us
Zoho Authorized Partner
with a large team of certified Zoho engineers and offices in Muscat (head office), Dubai and Doha.
Since 2007
with 1,500+ active cloud customers across the Middle East.
Custom where you need it
workflows, custom fields and functions in Zoho FSM, and Zoho Creator for portals and processes the standard app does not cover.
Local billing
in OMR, AED and QAR, and support in English and Arabic.
Zoho apps we connect to Zoho FSM
- Zoho FSM
Zoho Books
Zoho Desk
Zoho CRM- Technician mobile app
CAFM software · start here
A CAFM system (computer-aided facility management) is software that runs the maintenance and services of a building portfolio: the asset register, planned preventive maintenance, work orders, help desk requests and contracts, and in larger suites space and energy. Gulf Infotech, a Zoho Authorized Partner since 2008, sets up Zoho FSM as CAFM software for the maintenance and service side.
CAFM software · Explained
What is a CAFM system?
CAFM stands for computer-aided facility management. A CAFM system keeps every building, floor and asset on record and runs the work done on them: planned preventive maintenance (PPM) on fixed cycles, reactive work orders, help desk requests from tenants and clients, contractor and service contracts, and reports for the client. Large CAFM suites add space and move management, BIM models and energy metering.
In the Gulf, facility managers search for a CAFM system more often than for facility management software, while many software vendors say CMMS (computerized maintenance management system). The overlap is large: both hold the asset register, plan PPM and record work orders. The difference is scope. A CMMS is about maintaining equipment; a CAFM system is about running the whole facility service, including the people who request work and the contract it is billed against.
CAFM software · At a glance
CMMS vs CAFM vs FSM: what is the difference?
Takeaway: an FM company that maintains other people's buildings needs the CMMS core plus the field and billing side, which is where Zoho FSM is strongest.
| Function | CMMS | CAFM | FSM (field service management) |
|---|---|---|---|
| Main question it answers | Is every asset maintained on time? | Is every building and service contract run well? | Is every job done, signed off and billed? |
| Asset register and maintenance history | Yes | Yes | Yes, in Zoho FSM from Professional |
| Planned preventive maintenance (PPM) | Yes | Yes | Yes, with Zoho FSM maintenance plans from Professional |
| Work orders | Yes | Yes | Yes |
| Tenant or client help desk | Sometimes | Yes | Requests and web forms; a full help desk with Zoho Desk |
| Space, moves and occupancy | No | In larger suites | No |
| Technician dispatch and mobile app | Sometimes | Sometimes | Yes, the core of FSM |
| Signed service reports | Sometimes | Sometimes | Yes |
| Quotes, invoicing and payments | Rarely | Sometimes | Yes, with sync to Zoho Books |
Main question it answers
- CMMS
- Is every asset maintained on time?
- CAFM
- Is every building and service contract run well?
- FSM (field service management)
- Is every job done, signed off and billed?
Asset register and maintenance history
- CMMS
- Yes
- CAFM
- Yes
- FSM (field service management)
- Yes, in Zoho FSM from Professional
Planned preventive maintenance (PPM)
- CMMS
- Yes
- CAFM
- Yes
- FSM (field service management)
- Yes, with Zoho FSM maintenance plans from Professional
Work orders
- CMMS
- Yes
- CAFM
- Yes
- FSM (field service management)
- Yes
Tenant or client help desk
- CMMS
- Sometimes
- CAFM
- Yes
- FSM (field service management)
- Requests and web forms; a full help desk with Zoho Desk
Space, moves and occupancy
- CMMS
- No
- CAFM
- In larger suites
- FSM (field service management)
- No
Technician dispatch and mobile app
- CMMS
- Sometimes
- CAFM
- Sometimes
- FSM (field service management)
- Yes, the core of FSM
Signed service reports
- CMMS
- Sometimes
- CAFM
- Sometimes
- FSM (field service management)
- Yes
Quotes, invoicing and payments
- CMMS
- Rarely
- CAFM
- Sometimes
- FSM (field service management)
- Yes, with sync to Zoho Books
CAFM software · Explained
What does Zoho FSM cover of a CAFM system, and what does it not?
Zoho FSM covers the maintenance and service side of CAFM. Each building is a customer site with its chillers, lifts, pumps and fire panels as assets. Maintenance plans (Professional and up) create the PPM visits from each service contract, and job sheets turn the checklist into a form on the phone. Tenant and client requests arrive from web forms, integrations or a Zoho Desk ticket and become work orders on the same dispatch console as the planned visits. Technicians work in the mobile app, and each visit closes with a signed service report and a job rating. Invoices raised in Zoho FSM sync into Zoho Books, which handles VAT.
Zoho FSM does not do space and move management, BIM (building information models) or energy metering. It has no floor plans, occupancy planning or meter readings from building systems. If those are central to your contract, a full CAFM suite may suit you better, and we will say so at the review. Many FM contractors in the region maintain buildings rather than plan the space in them; for them, the maintenance and service side is the CAFM system they actually use. Zoho FSM's REST APIs and webhooks can exchange data with another system if you run one alongside it.
CAFM software · What we deliver
Which CAFM functions do we set up on Zoho FSM?
PPM software
maintenance plans generate recurring visits from each contract, weekly, monthly, quarterly or yearly.
Reactive work orders
tenant calls, web forms and help desk tickets become jobs next to the planned visits.
Dispatch console
see every technician's day, with maps and location tracking, and move a job when an urgent call comes in.
Crews and multi-day jobs
book a team as one unit, and run shutdown work over several days (multi-day appointments on Professional).
Technician mobile app
job details, checklists, time, parts, photos and the customer's signature.
Service reports in English and Arabic
Zoho's right-to-left Arabic templates for reports and invoices.
Contract invoicing
grouped invoices (Professional) and retainer invoices, synced into Zoho Books.
Skills, shifts and territories
Premium
the right trade, on shift, in the right emirate or city.
Reports and dashboards
standard reports in Zoho FSM, and Zoho Analytics for planned versus completed work per client.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
CAFM software · Licensing and pricing
How much does CAFM software on Zoho FSM cost?
Zoho FSM is priced per organisation by the number of appointments you book each month, not per technician or building. Tiers start at 60 appointments and go up in steps to 50,000 a month. Unused appointments do not carry over, so we size the tier on your real job volume, PPM visits and call-outs together.
Standard
USD25
per organisation per month, billed yearly
Appointments a month: 60USD40
per organisation per month, billed yearly
Appointments a month: 100USD80
per organisation per month, billed yearly
Appointments a month: 200USD150
per organisation per month, billed yearly
Appointments a month: 500- Up to 200 users
- Requests, estimates and work orders
- Dispatch console
- Service reports
- Maps, location tracking and trips
- Crews
Professional
USD35
per organisation per month, billed yearly
Appointments a month: 60USD60
per organisation per month, billed yearly
Appointments a month: 100USD120
per organisation per month, billed yearly
Appointments a month: 200USD250
per organisation per month, billed yearly
Appointments a month: 500- Everything in Standard
- Maintenance plans
- Asset management
- Job sheets
- Multi-day appointments
Premium
USD40
per organisation per month, billed yearly
Appointments a month: 60USD70
per organisation per month, billed yearly
Appointments a month: 100USD150
per organisation per month, billed yearly
Appointments a month: 200USD320
per organisation per month, billed yearly
Appointments a month: 500- Everything in Professional
- Skills and shifts
- Territory and field permissions
- Scheduled reports
- Customer and workforce insights
Compare all features
| Feature | Standard | Professional | Premium |
|---|---|---|---|
| Requests, estimates and work orders | Included | Included | Included |
| Dispatch console | Included | Included | Included |
| Service reports | Included | Included | Included |
| Invoicing and payments | Included | Included | Included |
| Mobile app | Included | Included | Included |
| Maps, location tracking and trips | Included | Included | Included |
| Crews | Included | Included | Included |
| Web forms | Included | Included | Included |
| Workflow automation and REST APIs | Included | Included | Included |
| Custom fields, functions and webhooks | Included | Included | Included |
| Maintenance plans | Not included | Included | Included |
| Asset management | Not included | Included | Included |
| Job sheets | Not included | Included | Included |
| Not included | Included | Included | |
| Multi-day appointments | Not included | Included | Included |
| Grouped invoices | Not included | Included | Included |
| Skills and shifts | Not included | Not included | Included |
| Territory and field permissions | Not included | Not included | Included |
| Scheduled reports | Not included | Not included | Included |
| Customer and workforce insights | Not included | Not included | Included |
From the vendor's pricing page: zoho.com/fsm/pricing.html, 9 Nov 2026
Prices as of November 2026 · USD per organisation per month, billed yearly · Zoho's USD list prices · exclude VAT. Billed monthly, the 60-appointment tier costs $30, $45 and $55; yearly billing saves up to 16%, and we recommend it.
For CAFM work, Professional is the usual starting point, because asset management and maintenance plans start there. In local currency, 60 appointments on Standard cost OMR 9.700 in Oman, AED 91.25 in the UAE and QAR 91.00 in Qatar a month, billed yearly, before VAT; see Zoho FSM in the UAE, Oman and Qatar for every tier. Setup, data import and custom work are charged by the hour at OMR 25, AED 250 or QAR 250, excluding VAT.
Monthly prices, paid annually upfront with a 12-month commitment. Deployment, migration, training and support are charged separately.
Step by step
How do we roll out CAFM software on Zoho FSM?
Durations are indicative and depend on the number of buildings, assets and integrations.
Contract review
your buildings, asset types, PPM cycles, how tenant requests reach you, and appointments in a normal and a busy month.
Fit check
what Zoho FSM covers for you, and whether you need anything it does not, such as space management or energy metering.
Edition and tier
we recommend the edition and appointment tier, billed yearly.
Asset register
sites and equipment imported from spreadsheets or your current CMMS or CAFM system.
Plans and templates
maintenance plans per contract, job sheets, crews, and report and invoice templates in English and Arabic.
Links
Zoho Books for invoicing and VAT, Zoho Desk for tenant tickets, and Zoho Creator where a client portal is needed.
Pilot, training and support
one contract goes live first; dispatchers and technicians are trained online or in person, then supported Sunday to Friday, 8:30 am to 6:00 pm GST.
Ready for step one?
Tell us about your setup and we will plan each step with you, with a quote in your currency.
Across the Middle East
CAFM software in your country
- Zoho FSM in the UAECAFM and CMMS for FM and HVAC teams in Dubai and Abu Dhabi, Zoho's AED prices, hosted in Zoho's UAE data centre.
- Zoho FSM in Qatarbuilding maintenance in Doha and Lusail, QAR prices with no VAT.
- Zoho FSM in Omanmaintenance contractors in Muscat and beyond, OMR prices from our head office.
Keep exploring
Related solutions
CAFM software · FAQs
Frequently asked questions
What is CAFM software?
CAFM (computer-aided facility management) software runs the maintenance and services of buildings: the asset register, planned preventive maintenance, work orders, tenant and client requests, service contracts and reports. Larger CAFM suites also manage space, moves and energy. Gulf Infotech sets up Zoho FSM as CAFM software for the maintenance and service side.
What is the difference between CAFM and CMMS?
A CMMS (computerized maintenance management system) keeps the asset register, plans preventive maintenance and records work orders. A CAFM system does the same and adds the facility service around it: tenant and client requests, contracts and, in larger suites, space and energy. Most Gulf FM contractors use the maintenance and service functions both share.
Can Zoho FSM be used as a CAFM system?
For the maintenance and service side, yes. From the Professional edition, Zoho FSM keeps assets per building, creates PPM visits from maintenance plans, turns requests into work orders, sends them to technicians' phones and closes each visit with a signed report and an invoice. It does not cover space and move management, BIM or energy metering.
How much does CAFM software cost in the UAE, Qatar and Oman?
On Zoho FSM, 60 appointments a month on Standard cost AED 91.25 in the UAE, QAR 91.00 in Qatar and OMR 9.700 in Oman, billed yearly, as of November 2026, before VAT. Professional, where asset management and maintenance plans start, costs AED 127.75, QAR 127.40 or OMR 13.580. Setup is charged by the hour.
Can we move from our current CMMS or CAFM system?
Yes. We export your sites, assets, contracts and open jobs from your current system or spreadsheets and import them into Zoho FSM, with Arabic names where you need them. Maintenance plans are rebuilt per contract, and one contract usually goes live first so the team can check the schedule before the rest moves.
Run your maintenance contracts from one system
Tell us how many buildings, assets and technicians you manage and what you use today, and we will tell you how much of your CAFM requirement Zoho FSM covers before you buy.
Talk to us during office hours