Zoho, Microsoft and Google partner · serving the Middle East since 2007
Services · IT support · Oman · UAE · Qatar · Middle East
Four support plans for Zoho, Microsoft 365 and Google Workspace, with response within 4 working hours, delivered remotely, with offices in Dubai, Muscat and Doha.
Why Gulf Infotech
Microsoft Solutions Partner and Google Cloud Premier Partner: we escalate to the vendor directly when an issue sits on their side.
with 1,500+ active cloud customers across the Middle East.
in Dubai, Muscat and Doha with local billing, and support in English and Arabic.
since 2007.
Platforms our support plans cover
Google Workspace
Microsoft 365
IT support · start here
Managed IT support from Gulf Infotech is a yearly support plan for Zoho, Microsoft 365 and Google Workspace: Essentials, Standard, Premium or Managed. Each plan sets your ticket allowance and a response time of 4 working hours, Sunday to Friday. Since 2007, with offices in Dubai, Muscat and Doha, we have supported businesses across the Middle East by email, phone and remote session.
existing customers email support@gulfinfotech.com, or call the support line for your country below.
tell us your users and platforms, and we will recommend a plan.
step-by-step guides for Google Workspace, Microsoft 365 and Zoho admins and users.
IT support · Explained
An IT AMC (annual maintenance contract) is a yearly agreement in which an IT provider supports your systems for a fixed fee, instead of you paying per request. Our support plans work this way: each plan sets how many tickets you can raise, how fast we respond and which tasks are included, so you know what is covered before anything goes wrong.
Support plans
Four plans, each including everything in the plan before it, with response times counted in working hours from Sunday to Friday.
Tickets
4
tickets a year
Response
4h
working hours
What is included
Tickets
4
tickets a month
Response
4h
working hours
What is included
everything in Essentials
Tickets
8
tickets a month
Response
4h
working hours
What is included
everything in Standard
Tickets
16
tickets a month
Response
4h
working hours
What is included
everything in Premium
Not in any plan
Quoted separately, outside the plans: adding subdomains or extra domains, mailbox migration after sign-off, backing up user data (for example before a licence is reused), recovering data that a user deleted, and fixing problems caused by third parties such as your internet provider or domain registrar. We analyse spam, spoofing and phishing on every plan; fixing the cause is chargeable and needs your help to enforce policies. Users must turn on two-step verification.
IT support
Not sure which plan?
Tell us how many users you have and how often your team needs help; we recommend a plan and scope it to your platforms.
Get a support quoteIT support · Licensing and pricing
If you don't need a monthly plan, pay per ticket. One ticket is one issue, from the moment you raise it until we resolve it and close it with you, and you pay for each ticket we resolve. Buy tickets one at a time, or as a pack of 10 or 25 at a discount. A pack stays valid for the term of your main subscription with us, or for 1 year if you buy it on its own.
OMR25a ticket
OMR200
OMR 20 a ticket
OMR437.500
OMR 17.500 a ticket
AED250a ticket
AED2,000
AED 200 a ticket
AED4,375
AED 175 a ticket
QAR250a ticket
QAR2,000
QAR 200 a ticket
QAR4,375
QAR 175 a ticket
Prices as of October 2026 · per resolved ticket · Prices exclude VAT (Oman and UAE 5%; no VAT in Qatar). Customers in other countries: contact us for a quote. Google Workspace and Microsoft 365 licences are separate.
IT support · What we deliver
Whether it comes from a plan or a ticket pack, every ticket gets the same service:
mail delivery, users and licences, sharing, mobile setup and security settings in Google Workspace or Microsoft 365. Work listed as quoted separately (new domains, migrations, data backup or recovery) is not a ticket.
you get a ticket number by email, and every update on the case comes back to the person who raised it.
a company-wide outage is handled before an issue affecting one team, and one team before a single user.
Sunday to Friday, 8:30 am to 6:00 pm GST, by email, phone or remote session; pay-per-ticket requests get a response within the times set in our service level agreement.
an engineer diagnoses and fixes the issue, and connects by remote session only with your consent.
if the fault sits with Google or Microsoft, we open the case, follow it and close it for you as part of the same ticket.
support is available in both languages.
we close the ticket only once you confirm the issue is resolved.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
Raise a ticket
Email support@gulfinfotech.com from your company address; each email opens a ticket. Requests sent through other channels are not covered by the plan's response time. How we handle every ticket, step by step: how Gulf Infotech supports you.
check the knowledge base and make a reasonable effort to fix the issue.
who is affected, what you see (a screenshot helps), your setup and when it started.
Oman +968 2200 6688, UAE +971 4 447 5815, Qatar +974 7471 2837, during support hours.
our engineer may connect with Zoho Assist, only with your consent, and stays in touch by email or phone.
we close the ticket once you confirm it is resolved.
Coverage
Support runs Sunday to Friday, 8:30 am to 6:00 pm Gulf Standard Time (GST), except public holidays. Remote support covers every GCC country.
Remote support · Countries served
01
Dubai, UAE
Local time--:--
From published office hours. Public holidays are not shown.
02
Muscat, Oman
Local time--:--
From published office hours. Public holidays are not shown.
03
Doha, Qatar
Local time--:--
From published office hours. Public holidays are not shown.
Local details: IT support in Oman, IT support in the UAE, IT support in Qatar.
Self-service
Many common questions are answered step by step in our knowledge base, from adding users to fixing email delivery. For platform-specific support, see Google Workspace support and administration and Microsoft 365 support and administration.
IT support · FAQs
Yes. Each ticket costs OMR 25 in Oman, AED 250 in the UAE or QAR 250 in Qatar, excluding VAT (prices as of October 2026), and you pay for each ticket we resolve. A pack of 10 tickets is 20% off and a pack of 25 is 30% off. Plans suit teams that raise requests every month; tickets suit occasional needs.
An IT AMC is an annual maintenance contract: a yearly agreement where an IT provider supports your systems for a fixed fee rather than charging per request. Our support plans (Essentials, Standard, Premium and Managed) are AMCs for Zoho, Microsoft 365 and Google Workspace. Each sets a ticket allowance, a response time and the tasks included; anything outside the plan is quoted separately.
We respond within 4 working hours on every plan. Working hours are Sunday to Friday, 8:30 am to 6:00 pm GST. Many fixes depend on Zoho, Microsoft or Google, so we follow each case with the vendor until it is closed. Full commitments are in our service level agreement.
All support is delivered remotely, by email, phone and remote session, which is how most cloud, email and device issues are fixed fastest. This applies in Dubai, Muscat and Doha as well as Saudi Arabia, Kuwait and Bahrain, which are supported from our Dubai office.
Email support@gulfinfotech.com from your company email address. Each message opens a ticket. Say who is affected, what you see and when it started, and attach a screenshot if you can. For urgent issues, call your support line during support hours: Oman +968 2200 6688, UAE +971 4 447 5815.
Support runs Sunday to Friday, 8:30 am to 6:00 pm GST, except public holidays. Planned work such as migrations and cut-overs can be scheduled outside these hours by agreement, as part of that project.
Yes. We support Zoho, Microsoft 365 or Google Workspace licences bought elsewhere, once your admin grants us access and you sign a support plan with us. You can also move your licences to us so billing and support sit with one provider: for Google Workspace your super admin generates a transfer authorization in the Admin console, for Microsoft 365 your admin accepts our partner request.
Tell us how many users you have and which platforms you run, and we will recommend the support plan that fits.
Urgent? Call during office hours