Zoho, Microsoft and Google partner · serving the Middle East since 2007
Zoho Authorized Partner · Dubai · Muscat · Doha
We map your sales process first, then build Zoho CRM around it: pipelines, automation, WhatsApp, and a live link to Zoho Books so quotes become VAT invoices without retyping.
Workflow rule
Is the villa still available for a viewing on Thursday?
Yes. Viewing booked for Thursday 5 pm, here is the location.
Template · Viewing reminder
Zoho Authorized Partnerwith local offices in Dubai, Muscat (head office) and Doha.
Since 2007with 1,500+ active cloud customers across the Middle East and 350,000+ users migrated.
Six GCC countriescovered; Saudi Arabia, Kuwait and Bahrain from Dubai.
English and Arabictraining and support.
Some of the clients we work with
Zoho CRM is cloud software for managing leads, contacts, deals and sales activity, with workflow automation, WhatsApp messaging and AI (Zia) on higher editions. Gulf Infotech, a Zoho Authorized Partner (in business since 2007) with offices in Dubai, Muscat and Doha, sets up Zoho CRM for sales teams in the Middle East, migrates their data and supports them.
Zoho CRM keeps every lead, customer, deal, call, email and meeting in one place, so managers see the pipeline and sales staff know what to do next. Our CRM projects cover real estate, construction, trading, FMCG and retail, and any business whose sales team sells through quotes and follow-ups.
Zoho sells six editions: Free (up to 3 users), Starter, Standard, Professional, Enterprise and Ultimate. Blueprint process rules start on Professional; Zia AI, territory management and sandboxes come with Enterprise and Ultimate.
Lead record
Arabic layoutField labels, layouts and email templates translated
Zoho CRM fully supports Arabic right to left, and we translate field labels, layouts and email templates so Arabic-speaking staff and customers are covered.
connect a WhatsApp Business number, reply to customers from inside Zoho CRM, and send approved template messages from workflow rules, for example a viewing reminder or quote follow-up.
quotes and sales orders carry 5% UAE or Oman VAT, 15% Saudi VAT or 10% Bahrain VAT, then pass to Zoho Books as tax invoices.
web forms, email parsing of enquiry emails, portal leads and live chat from Zoho SalesIQ create leads automatically.
assignment rules, follow-up tasks, approvals and Blueprint stages so deals move the same way every time.
the Zoho CRM app gives field sales staff contacts, deals and check-ins on their phones.
Integration
Zoho CRM has open APIs, so we build an integration wherever the other system offers one.
Email parsingEnquiry emails read and turned into leads with the right fields filledZoho CRM starts at $14 per user per month, billed annually, and the cost depends on the edition. We quote it in OMR, AED, QAR or USD with local VAT shown.
Small and mid-sized sales teams; Blueprint from Professional
Larger teams needing Zia AI, territories and sandboxes
| Feature | Standard | Professional | Enterprise |
|---|---|---|---|
| Email integration and mass emails | Included | Included | Included |
| Built-in calling | Included | Included | Included |
| Multiple sales pipelines | Included | Included | Included |
| Web forms for lead capture | Included | Included | Included |
| Sales forecasting | Included | Included | Included |
| Custom modules | Included | Included | Included |
| Slack, Zoom and Teams integration | Included | Included | Included |
| Process management (Blueprint) | Not included | Included | Included |
| Inventory management | Not included | Included | Included |
| Predictive intelligence | Not included | Included | Included |
| Unlimited reports | Not included | Included | Included |
| Configure, price, quote (CPQ) | Not included | Included | Included |
| Customer portals | Not included | Included | Included |
| Customer journeys | Not included | Included | Included |
| Multi-team management | Not included | Not included | Included |
| Reporting hierarchy | Not included | Not included | Included |
| Custom buttons and functions | Not included | Not included | Included |
| Approval process | Not included | Not included | Included |
| Developer sandbox | Not included | Not included | Included |
| Field-level encryption | Not included | Not included | Included |
From the vendor's pricing page: zoho.com/crm/zohocrm-pricing.html, 9 Nov 2026
Contact us for pricing in OMR, AED, QAR or USD. Zoho's USD list prices, per user per month billed annually, are $14 for Standard, $23 for Professional, $40 for Enterprise and $52 for Ultimate (October 2026). If you also need accounting, help desk or HR apps, Zoho One often costs less than buying CRM and the other apps separately.
Licences are one component: deployment and security configuration, migration, training and support are separate, paid components, quoted for your requirement.
Monthly prices, paid annually upfront with a 12-month commitment.
Implementation
A standard Zoho CRM setup typically goes live in a few weeks; projects with heavy migration or custom integrations take longer. These durations are indicative estimates, not fixed commitments: they depend on your number of users, the complexity, your current setup, the requirements of the new platform and the availability of your team and decision-makers.
Rollout plan
Integration
Sales, finance and support then work from the same customer record.
Zoho BooksCustomers, quotes and sales orders become VAT invoices; payment status shows on the CRM record
Zoho DeskSupport tickets appear on the customer's CRM record
Zoho SalesIQWebsite chats and visitors become leads
Zoho ProjectsWon deals start a delivery projectZoho WorkplaceEmails and calendar meetings log to CRMMuscat head office, OMR quotes.
Dubai office, AED quotes.
Doha office, QAR quotes.
USD quotes, served from Dubai.
Zoho CRM is customer relationship management software from Zoho that runs in the browser and on mobile. It tracks leads, contacts, accounts and deals, automates follow-ups and approvals, and reports on pipeline and sales performance. It connects to email, WhatsApp, web forms and other Zoho apps such as Zoho Books and Zoho Desk. Gulf Infotech implements and supports it across the Middle East.
Zoho CRM is priced per user per month, with a Free edition for up to 3 users and paid editions from Starter to Ultimate. The right edition depends on whether you need Blueprint, Zia AI or territories. Zoho's USD list prices start at $14 per user per month for Standard, $23 for Professional and $40 for Enterprise, billed annually; we quote in OMR, AED, QAR or USD, with VAT shown for your country. We also compare it with Zoho One if you need more apps.
A standard Zoho CRM setup typically goes live in a few weeks. Time depends on how many pipelines and teams you have, how much data you migrate and which integrations you need. A single sales team moving from spreadsheets is quickest. Migrating from Salesforce with custom objects, or integrating an ERP, takes longer. We agree the timeline after a sales process workshop. These durations are indicative and change with your requirements.
Yes, both. Zoho CRM connects to a WhatsApp Business number, so staff reply to customers from inside Zoho CRM and workflows send approved template messages. It also links to Zoho Books, so customers, quotes and sales orders become VAT tax invoices and payment status shows in CRM. We set up both links during implementation.
Yes, through each portal's API where the portal offers one. Portal enquiries then arrive in Zoho CRM as leads with the property reference, and we can parse portal enquiry emails too. We also sync your website with Zoho CRM, so units shown as available, booked, leased or rented always match the CRM.
Yes. We migrate leads, contacts, accounts, deals, notes and activity history from Salesforce, HubSpot, Pipedrive, Microsoft Dynamics or spreadsheets. We map your old fields and stages to Zoho CRM first, run a test import for you to check, then do the final import at cut-over. Users start with their full customer history in place.
Yes. Zoho CRM fully supports Arabic right to left, and you can translate field labels, layouts and templates for Arabic-speaking users. Customer emails and WhatsApp messages can be sent in Arabic. We set up the Arabic layouts and templates during implementation.
Tell us how many salespeople you have and what you use today, and we will propose an edition, a setup plan and a quote in your currency.
