WhatsApp Business Platform · AI chatbots · Arabic and English
WhatsApp Businessand AI chatbots
We connect WhatsApp and your website chat to your CRM or helpdesk, add an AI assistant that answers from your own approved content, and hand customers to a person when it should.
- Detect the language
- Understand the request
- Draft a reply
- Summarise the chat
- Agent with tools
Why businesses across the Middle East build chatbots with us
Zoho Authorized Partnerwe build WhatsApp and website chatbots on Zoho SalesIQ and connect them to Zoho CRM and Zoho Desk.
WhatsApp Business API through Zoho SalesIQone platform for the bot, its AI, the team inbox and the handover to your staff.
Since 2007with 1,500+ active cloud customers across the Middle East.
Offices in Dubai, Muscat (head office) and Dohaand every bot is tested in Arabic and English before launch.
350,000+ users migratedsince 2007.
In short
A WhatsApp chatbot uses the WhatsApp Business Platform (often called the WhatsApp Business API) to answer customers automatically, in Arabic and English, and pass them to staff when needed. Gulf Infotech, serving businesses across the Middle East since 2007 from Dubai, Muscat and Doha, builds WhatsApp and website chatbots on Zoho SalesIQ, connected to Zoho CRM, Zoho Desk and your order or booking systems.
- Cloud-first since
- 2007
- Enterprise cloud deployments
- 3,000+
- Organisations served across the Middle East
- 1,500+
- Regional offices: Dubai, Muscat, Doha
- 3
What we connect the bot to
- WhatsApp Business Platform
- Zoho CRM
Zoho Desk
Zoho SalesIQ
Freshworks
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The WhatsApp Business app is for one phone and a few staff replying by hand. The WhatsApp Business Platform, the API, is for companies that need several agents on one number, automated replies, a chatbot, and integration with a CRM or helpdesk. It runs through a provider or Meta's own cloud hosting, and businesses pay Meta per message for certain message types.
WhatsApp conversation flow (illustration)
A typical example: an electronics retailer in Doha gets hundreds of WhatsApp messages a day asking about stock, prices, delivery and warranty.
The bot answers from the live product list and order system in Arabic or English, books a technician visit, and sends delivery updates as approved templates.
When a customer wants to complain or negotiate, it passes the chat with full history to a person in the team inbox.
See what your bot could answer
Talk to a chatbot consultant
Bring the ten questions your team answers most on WhatsApp. We show which ones a bot can handle and where a person should take over.
Online or at your officeDubai · Muscat · Doha
What can a WhatsAppchatbot handle by department?
Takeaway: the bot handles the repetitive questions; your team handles the conversations that need judgement.
Sales 01 / 05
Sales
Answers product and price questions, qualifies leads, logs them in CRM, books calls
Human step kept: Discounts, quotes above a set value
What are the WhatsApp BusinessPlatform rules you must follow?
Meta sets strict rules, and breaking them can limit or remove your number. We build these into the design.
Opt-in
You may message people only after they have given you their number and agreed to receive your messages
24-hour customer service window
Free-form replies, by staff or by AI, are allowed only within 24 hours of the customer's last message
Templates
Outside that window you can send only pre-approved templates, each used for its approved purpose
Human escalation
Automated chats must offer a prompt, clear and direct path to a person, phone, email or support form
Opt-out
Stop requests must be honoured; heavy blocking or reporting limits how many messages you can send
AI providers
Meta's terms bar general-purpose AI assistants where the AI itself is the main service; a business bot that serves your own customers is a different use
Rules from Meta's WhatsApp Business Messaging Policy and platform terms, checked October 2026.
How much does aWhatsApp chatbot cost?
A WhatsApp chatbot has three cost parts: Meta's message fees, the Zoho SalesIQ subscription, and the build and support work.
Meta message fees
Per delivered message, by category (marketing, utility, authentication, service) and by the recipient's country code. Messages from customers are free
Service replies
From 1 October 2026, the first 1,000 service messages per month per business number are free, then charged
Ad-driven chats
Replies to customers who arrive from a Click-to-WhatsApp ad are free for up to 7 days
Zoho SalesIQ
Subscription for the team inbox and the Zobot bot builder, by plan
AI usage
Depends on your Zoho SalesIQ plan and how much the bot's AI is used
Our work
Setup, integration, content, testing and monthly tuning, quoted per project
Meta's fee structure as of October 2026 · Meta changes rates only at quarter starts · our services exclude VAT where it applies (Oman and UAE 5%, Saudi Arabia 15%, Bahrain 10%, Qatar and Kuwait none).
Licences are one component: deployment and security configuration, migration, training and support are separate, paid components, quoted for your requirement.
Is customer data safe in a WhatsApp chatbot?
It can be, if the bot sees only what it needs. We connect the bot to your CRM or order system through limited, read-only access where possible, and never give it access to card data or passwords. Meta's terms let you use an AI provider for your own bot, but platform data must not be used to train that provider's general models. We keep chat logs in your CRM or helpdesk, set retention, and mask personal data in reports. Sectors with hosting rules should read cloud data residency in the GCC.
How do webuild your chatbot?
Do your staff need training?
Yes, the agents who take over chats and the person who maintains the bot's content. We train them on the team inbox, handover, templates and reading bot reports, online or in person. For wider AI skills, see generative AI training for business.
WhatsApp chatbots in your country
Plan yourWhatsApp chatbot
Send us your top 20 customer questions and your CRM or helpdesk, and we will propose the bot, the integration and the costs.