Zoho, Microsoft and Google partner · serving the Middle East since 2007
Google Cloud Premier Partner · Support in English and Arabic · Dubai, Muscat, Doha
We run the day-to-day administration of your Google Workspace, fix user problems, keep security settings tight and escalate to Google when needed.
Why Gulf Infotech
for Google Workspace and Google Cloud.
with 1,500+ active cloud customers across the Middle East.
Dubai, Muscat (head office) and Doha. Saudi Arabia, Kuwait and Bahrain are served from Dubai.
support for admins and end users.
since 2007.
Google Workspace apps we look after
Google Workspace
Gmail
Google Drive
Google Meet
Google Calendar
Google Chat
GeminiGoogle Workspace support · start here
Google Workspace support from Gulf Infotech means our support team handles your Admin console, user requests, Gmail and Drive problems, security settings and escalations to Google. Gulf Infotech is a Google Cloud Premier Partner in business since 2007, with offices in Dubai, Muscat and Doha and remote support for the Middle East in English and Arabic.
Google Workspace support · Explained
Support is a yearly plan, separate from your licences. Your plan sets how many tickets you can raise and how fast we respond; Google stays the escalation path when the fault sits on Google's side.
Support plans
Four plans, each including everything in the plan before it, with response times counted in working hours from Sunday to Friday.
Tickets
4
tickets a year
Response
4h
working hours
What is included
Tickets
4
tickets a month
Response
4h
working hours
What is included
everything in Essentials
Tickets
8
tickets a month
Response
4h
working hours
What is included
everything in Standard
Tickets
16
tickets a month
Response
4h
working hours
What is included
everything in Premium
Not in any plan
Quoted separately from the plans: adding subdomains or extra domains, mailbox migration after sign-off, backing up user data, recovering data a user deleted, and problems caused by third parties such as your internet provider or domain registrar. Plan details: managed IT support. Google's own Standard, Enhanced and Premium Support plans are explained in the FAQ below.
Google Workspace support
Not sure which plan?
Tell us how many users you have and how often your team needs help; we recommend a plan and scope it to your platforms.
Talk to our support teamGoogle Workspace support · Licensing and pricing
If you don't need a monthly plan, pay per ticket. One ticket is one issue, from the moment you raise it until we resolve it and close it with you, and you pay for each ticket we resolve. Buy tickets one at a time, or as a pack of 10 or 25 at a discount. A pack stays valid for the term of your main subscription with us, or for 1 year if you buy it on its own.
OMR25a ticket
OMR200
OMR 20 a ticket
OMR437.500
OMR 17.500 a ticket
AED250a ticket
AED2,000
AED 200 a ticket
AED4,375
AED 175 a ticket
QAR250a ticket
QAR2,000
QAR 200 a ticket
QAR4,375
QAR 175 a ticket
Prices as of October 2026 · per resolved ticket · Prices exclude VAT (Oman and UAE 5%; no VAT in Qatar). Customers in other countries: contact us for a quote. Google Workspace licences are separate.
Google Workspace support · What we deliver
Whether it comes from a plan or a ticket pack, every ticket gets the same service:
Gmail and mail delivery, Drive and shared drives, Meet and Calendar, users and licences, and security settings. Work listed as quoted separately (new domains, migrations, data backup or recovery) is quoted as its own project.
you get a ticket number by email, and every update on the case comes back to the person who raised it.
a company-wide outage is handled before an issue affecting one team, and one team before a single user.
Sunday to Friday, 8:30 am to 6:00 pm GST, by email, phone or remote session; pay-per-ticket requests get a response within the times set in our support SLA.
an engineer diagnoses and fixes the issue, and connects by remote session only with your consent.
if the fault sits with Google, we open the case, follow it and close it for you as part of the same ticket.
our support team works in both languages.
we close the ticket only once you confirm the issue is resolved.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
Google Workspace support · What we deliver
new starters, leavers, renames, aliases, group addresses such as sales@ and shared mailboxes.
suspending accounts, moving email and Drive files to a manager, and freeing the licence.
adding users, changing plans and renewals. See Google Workspace pricing.
bounced or missing mail, spam filtering, routing rules, and SPF, DKIM and DMARC records.
2-step verification, password rules, suspicious sign-in alerts, third-party app access and mobile device rules.
shared drive structure, external sharing rules and recovering deleted files. See Google Workspace as your file server.
switching Gemini features on by team. See Gemini AI in Google Workspace.
we open and follow the case with Google when the fault sits on Google's side.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
Raise a ticket
in our support portal at gulfinfotech.com/support, or email support@gulfinfotech.com, with the user affected, what happened and a screenshot if you have one.
the support line for your office if the issue is stopping work.
the ticket, investigate, and either fix it or escalate to Google with you in copy.
Coverage
Email: support@gulfinfotech.com. Support runs Sunday to Friday, 8:30 am to 6:00 pm GST, except public holidays. Local details: IT support in Oman, IT support in the UAE, IT support in Qatar.
Remote support · Covers
01
Dubai, UAE
Local time--:--
From published office hours. Public holidays are not shown.
02
Muscat, Oman
Local time--:--
From published office hours. Public holidays are not shown.
03
Doha, Qatar
Local time--:--
From published office hours. Public holidays are not shown.
Self-service
Our knowledge base has step-by-step Google Workspace guides for common admin and user tasks, published by Gulf Infotech. Many of the questions we receive are answered there.
Across the Middle East
Google Workspace support · FAQs
Yes. Each ticket costs OMR 25 in Oman, AED 250 in the UAE or QAR 250 in Qatar, excluding VAT (prices as of October 2026), and you pay for each ticket we resolve. A pack of 10 tickets is 20% off and a pack of 25 is 30% off. Plans suit teams that raise requests every month; tickets suit occasional needs.
Yes. Our support team works in English and Arabic, for admins and for end users. You can raise a ticket in either language by email or phone. When a case needs Google's own support team, we open it, follow it with Google and report back to you in the language you prefer, so your staff do not deal with Google directly.
We respond within 4 working hours on every plan, Sunday to Friday, 8:30 am to 6:00 pm GST. A company-wide email outage is handled before a single user's how-to question. Resolution time depends on the fix, since many fixes depend on Google. For anything stopping work, phone your support line as well as emailing.
Yes. With your approval we take delegated admin access to your Google Admin console and handle user changes, groups, licences, security policies, email routing, Drive sharing rules and Gemini settings. You stay the owner, keep your own super admin account and can see every change we make in the admin audit log. Many customers hand us all routine admin work.
No. We support Google Workspace bought elsewhere, once your admin grants us access and you sign a support plan with us; support is a separate component from licences. If you prefer one team for both, your admin can transfer the subscription to Gulf Infotech from the Admin console without touching users or data.
Google's Standard Support is its base support plan, for your admins to raise issues with Google's products. Enhanced Support is a paid upgrade on Business Standard and Business Plus and is included in Enterprise. Premium Support is a paid upgrade on Enterprise. None of them does your routine admin work, such as new starters, leavers or email routing changes, which is where our team helps.
Tell us how many users you have and what takes up your admin's time, and we will recommend the support plan that fits.
Urgent? Call during office hours