New features
custom modules, fields, layouts, buttons and reports in Zoho CRM, Desk and Books.
Zoho Authorized Partner · Zoho developers and consultants · Dubai, Muscat, Doha
Zoho support and development
When Zoho CRM, Desk or Books needs to do something new, or something has stopped working, our Zoho team builds it, fixes it and keeps it running.
Why Gulf Infotech
Who does the work
Zoho Authorized Partner
and the first and oldest Zoho partner in Oman.
A large team of Zoho-certified engineers
part of a wider team certified across Google, Microsoft, cloud and security.
Offices in Dubai, Muscat and Doha
with local billing; support and development are delivered remotely, because your Zoho apps are in the cloud.
Zoho Creator apps and payment gateway integrations
already built for customers.
Arabic and English
Zoho CRM and Zoho Desk both support Arabic, and our team works in both languages.
Since 2007
with 1,500+ active cloud customers across the Middle East.
Platforms our support plans cover
Google Workspace
Microsoft 365
IT support · start here
Zoho support from Gulf Infotech covers the work after go-live on Zoho CRM, Zoho Desk, Zoho Books and Zoho Creator: fixes, new features, integrations and API work, payment gateway links, automations and Blueprints. Gulf Infotech is a Zoho Authorized Partner, in business since 2007, with Zoho developers and consultants serving the Middle East from Dubai, Muscat and Doha.
IT support · Explained
What does Zoho support cover?
Two kinds of request, handled by the same team.
Something is broken or unclear. A workflow stopped firing, an invoice template prints wrong, an integration fails, or a user cannot find a setting. These are support tickets: under one of our managed support plans, with a response within 4 working hours on every plan, or charged by the hour if you have no plan. If the fault is on Zoho's side, we open the case with Zoho and follow it.
Small changes are covered too. A new field, a workflow tweak or another quick fix that takes a few clicks is handled under your support plan, not quoted separately at the hourly rate.
You need something new. A new process in Zoho CRM, a link between Zoho Books and your website, or an app for a requirement the standard apps do not cover. This is development work, charged by the hour: we scope it, estimate the hours and agree a timeline before we start.
IT support · What we deliver
What do our Zoho developers build?
Integrations between Zoho apps
CRM deals to Books invoices, Desk tickets with the customer's Books payment status, and Zoho Workplace or SalesIQ linked to CRM.
API integrations
connecting Zoho to your website, ERP, e-commerce store or in-house software through Zoho's APIs and webhooks, or through Zoho Flow where a ready connector exists.
Payment gateway integration
online payment on Zoho Books invoices, with payments recorded against the right invoice.
Automations and workflows
workflow rules, assignment rules, scheduled actions and custom functions in Deluge, Zoho's scripting language.
Blueprints
step-by-step process rules, so a deal, ticket or approval moves through the same stages every time, with the right fields filled in at each step.
Zoho Creator apps
custom apps for requirements Zoho CRM, Desk and Books do not cover, such as an internal approval process or a field team form, linked to your other Zoho data.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
IT support · At a glance
Which Zoho apps do we support?
If the request is about Zoho Mail or the Workplace apps, see Zoho Workplace and Zoho Mail support.
- Zoho Books
- Payment gateway set-up, invoice and quote templates, custom fields, workflow rules, links to CRM and Inventory
- Zoho Desk
- Ticket workflows and Blueprints, assignment and escalation rules, channels, customer billing details from Books
- Zoho CRM
- Blueprint stages for your sales process, custom modules, workflow and assignment rules, website forms, links to Books
- Zoho Creator
- Custom apps, forms and approvals for processes the standard apps do not handle
- Zoho One and other apps
- Integrations across the suite, Zoho Flow automations and requests that touch several apps at once
IT support · Explained
Does your Zoho edition support what you need?
We check this before scoping, because some features depend on the edition you pay for. In Zoho CRM, Blueprint starts on the Professional edition and sandboxes come with Enterprise and Ultimate. In Zoho Desk, Blueprint is on Professional and Enterprise. API call limits also depend on edition and licence count. If a request needs a higher edition, we tell you before any work starts, along with any way to do it on the edition you have.
Raise a ticket
How does a Zoho request run?
Timelines are indicative estimates, not fixed commitments: they depend on the size of the request, your current setup, the apps and editions involved, and the availability of your team and decision-makers.
Raise it
open a ticket on our support portal, email support@gulfinfotech.com or contact us with what you need, who will use it and the apps involved.
Scope it
a Zoho consultant confirms the requirement with you, checks your editions and limits, and sends a written scope with the estimated hours.
Build and test
our developers build it, in a sandbox where your edition has one, and you test it with real users and records before it goes live.
Hand over
we show your team how it works and switch it on; after that it is covered by your support plan like the rest of your Zoho setup.
IT support · Licensing and pricing
How much does Zoho support cost?
Zoho support and development are charged by the hour, with no day rate. Before work starts, we scope each request and estimate the hours, so you approve the cost first.
Oman
Hourly rate
OMR25per hour
UAE
Hourly rate
AED250per hour
Qatar
Hourly rate
QAR250per hour
Prices as of October 2026 · per hour, no day rate · Prices exclude VAT (Oman and UAE 5%; no VAT in Qatar). Customers in other countries: contact us for a quote. Zoho licences are separate and follow Zoho's own pricing.
Coverage
Where and when is support available?
Email: support@gulfinfotech.com. Support runs Sunday to Friday, 8:30 am to 6:00 pm GST, except public holidays. For new projects, call sales: Muscat +968 2200 6677, Dubai +971 4 447 5814. Response times and what each plan includes: service level agreement and how Gulf Infotech supports you.
Remote support · Covers
- UAE
- Saudi Arabia
- Kuwait
- Bahrain
- Oman
- Qatar
01
Dubai, UAE
- Support phone: +971 4 447 5815
- Hours: Sunday to Friday, 8:30 am to 6:00 pm GST
- Covers: UAE, Saudi Arabia, Kuwait, Bahrain
Dubai, UAE
Local time--:--
From published office hours. Public holidays are not shown.
02
Muscat, Oman (head office)
- Support phone: +968 2200 6688
- Hours: Sunday to Friday, 8:30 am to 6:00 pm GST
- Covers: Oman
Muscat, Oman
Local time--:--
From published office hours. Public holidays are not shown.
03
Doha, Qatar
- Support phone: +974 7471 2837
- Hours: Sunday to Friday, 7:30 am to 5:00 pm Doha time (8:30 am to 6:00 pm GST)
- Covers: Qatar
Doha, Qatar
Local time--:--
From published office hours. Public holidays are not shown.
Across the Middle East
Zoho in your country
IT support · FAQs
Frequently asked questions
Can you take over a Zoho setup another partner built?
Yes, we take over Zoho setups built by other partners. We start with a short review and handover of your Zoho organisation: the apps and editions, custom modules and fields, workflows, Blueprints, integrations and who has admin access. We list what is half-finished or fragile and agree with you what to fix first. After that, new requests and support tickets run the same way as for any other customer.
Can you build a custom app in Zoho Creator?
Yes, when the standard apps cannot do the job. We first check whether Zoho CRM, Desk or Books can meet the requirement with configuration, because a built-in feature is easier to maintain than a custom app. If not, our Zoho Creator developers, who have already built Creator apps for customers, build the app, link it to your other Zoho data and hand it over with a walkthrough for your team.
Can you connect Zoho to a payment gateway or our other systems?
Usually, yes. Zoho Books connects to the payment gateways Zoho supports in your country, so customers can pay invoices online and payments are recorded against the invoice. For other systems, such as your website, ERP or in-house software, we use Zoho's APIs and webhooks, or Zoho Flow where a ready connector exists. We confirm what is possible during scoping, before you commit.
How is Zoho development work priced?
By the hour, with no day rate: OMR 25 in Oman, AED 250 in the UAE and QAR 250 in Qatar, excluding VAT (prices as of October 2026). We scope each request and estimate the hours before work starts, so you approve the cost first. If you have a support plan, fixes to existing features and small changes, such as a new field or a workflow tweak, run as tickets under it. Zoho licences are separate.
What is your response time for Zoho support?
We respond to support tickets within 4 working hours on every plan, Sunday to Friday, 8:30 am to 6:00 pm GST. Some fixes depend on Zoho, so we keep you updated on each ticket until it is closed. New features and integrations are scheduled in the scope we agree with you.
Need something built or fixed in Zoho?
Tell us which Zoho apps you use and what you need them to do, and a Zoho consultant will come back with a scope and an estimate in hours.
Urgent? Call during office hours