Oman
Hourly rate
OMR25per hour
Zoho Authorized Partner · Local support in English and Arabic · Dubai, Muscat, Doha
Zoho Workplace and Zoho Mail support
We look after your Zoho Mail and Zoho Workplace day to day: users and mailboxes, domain records, mail delivery, security settings and the apps your team works in.
Why Gulf Infotech
Who supports you
Zoho Authorized Partner
and the first and oldest Zoho partner in Oman.
A large team of Zoho-certified engineers
part of a wider team certified across Google, Microsoft, cloud and security.
Since 2007
with 1,500+ active cloud customers across the Middle East.
Three local offices
Dubai, Muscat (head office) and Doha. Saudi Arabia, Kuwait and Bahrain are served from Dubai.
English and Arabic
support for admins and end users.
End to end
day-to-day support, Zoho Mail how-to guides in our knowledge base, and training and enablement for your users and admins.
Platforms our support plans cover
Google Workspace
Microsoft 365
IT support · start here
Zoho Mail support from Gulf Infotech means our support team looks after your Zoho Mail and Zoho Workplace: users and mailboxes, domain and DNS records, mail delivery problems, security settings, the admin console and apps such as WorkDrive and Cliq. Gulf Infotech is a Zoho Authorized Partner, in business since 2007, supporting companies across the Middle East from Dubai, Muscat and Doha.
IT support · Explained
How does Zoho Workplace support work?
Support is separate from your Zoho licences, and there are two ways to buy it. Our four managed support plans, Essentials, Standard, Premium and Managed, cover Zoho as well as Microsoft 365 and Google Workspace: the plan sets how many tickets you can raise and how fast we respond. Without a plan, or for work outside it, Zoho support is charged by the hour (rates below).
The full commitments are in our service level agreement.
- Response within 4 working hours: on every plan. Some fixes depend on Zoho, so we keep you updated until each ticket is closed.
- Remote support: email, phone and remote session, so help reaches every office and home worker quickly.
- Zoho licences bought elsewhere are covered too, once your admin gives us access.
IT support · At a glance
What does Zoho Mail support cover?
Quoted separately from support tickets: migrating mailboxes from another provider (see migrate to Zoho), adding extra domains, recovering data a user deleted, and problems caused by third parties such as your domain registrar.
- Mailboxes and users
- New starters and leavers, renames, aliases, group addresses such as sales@, mailbox storage and licence changes
- Domains and DNS
- Adding and verifying domains; MX, SPF, DKIM and DMARC records, checked against what Zoho expects
- Mail delivery
- Bounced, delayed or missing mail, messages landing in spam, and senders or domains to block or allow
- Security
- Two-factor authentication, password policies, sign-in alerts, mobile access and spam filter settings
- Admin console
- Users, groups, roles, mail policies and routing settings in the Zoho Mail admin console
- Zoho escalation
- When the fault sits on Zoho's side, we open the case with Zoho, follow it and report back to you
IT support · Licensing and pricing
How much does Zoho support cost?
Zoho support and development are charged by the hour, with no day rate. Before work starts, we scope each request and estimate the hours, so you approve the cost first.
UAE
Hourly rate
AED250per hour
Qatar
Hourly rate
QAR250per hour
Prices as of October 2026 · per hour, no day rate · Prices exclude VAT (Oman and UAE 5%; no VAT in Qatar). Customers in other countries: contact us for a quote. Zoho licences are separate and follow Zoho's own pricing.
IT support · What we deliver
Which Zoho Workplace apps do we support?
If your team uses Zoho CRM, Desk or Books as well, those requests go to our Zoho support and development team.
WorkDrive
team folders, member access, external sharing settings and file storage questions.
Cliq
channels, members and chat settings for your organisation.
Meeting
setting up meetings and webinars, and fixing audio, video and join problems.
Writer and Sheet
document sharing and permissions, and help when files from Word or Excel do not open as expected.
Calendar and contacts
shared calendars, delegation and syncing to phones and Outlook.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
Raise a ticket
How do I raise a Zoho Mail support request?
Open a ticket
on our support portal or email support@gulfinfotech.com with the user affected, what happened and a screenshot or the bounce message if you have one.
Call
your office's support line as well when users cannot send or receive mail.
We confirm
the ticket, investigate, and either fix it or escalate to Zoho with you in copy.
Coverage
Where and when is support available?
Email: support@gulfinfotech.com. Support runs Sunday to Friday, 8:30 am to 6:00 pm GST, except public holidays. For new licences or projects, call sales: Muscat +968 2200 6677, Dubai +971 4 447 5814. How tickets move from your inbox to a fix: how Gulf Infotech supports you.
Remote support · Covers
- UAE
- Saudi Arabia
- Kuwait
- Bahrain
- Oman
- Qatar
01
Dubai, UAE
- Support phone: +971 4 447 5815
- Hours: Sunday to Friday, 8:30 am to 6:00 pm GST
- Covers: UAE, Saudi Arabia, Kuwait, Bahrain
Dubai, UAE
Local time--:--
From published office hours. Public holidays are not shown.
02
Muscat, Oman (head office)
- Support phone: +968 2200 6688
- Hours: Sunday to Friday, 8:30 am to 6:00 pm GST
- Covers: Oman
Muscat, Oman
Local time--:--
From published office hours. Public holidays are not shown.
03
Doha, Qatar
- Support phone: +974 7471 2837
- Hours: Sunday to Friday, 7:30 am to 5:00 pm Doha time (8:30 am to 6:00 pm GST)
- Covers: Qatar
Doha, Qatar
Local time--:--
From published office hours. Public holidays are not shown.
Self-service
Fix it yourself first
Our knowledge base has step-by-step email guides for admins and users, including Zoho Mail how-to guides, and topics such as SPF, DKIM and DMARC that apply to every mail platform. For deeper skills, our Zoho Workplace training covers users and admins. Zoho's own Zoho Mail help pages cover each admin console setting in detail.
Across the Middle East
Zoho in your country
IT support · FAQs
Frequently asked questions
Do you provide Zoho Mail support in Arabic?
Yes. Admins and end users can reach our teams in Dubai, Muscat and Doha in English or Arabic, by email or by phone. When a case needs Zoho's own support team, we open it, follow it with Zoho and report back to you in the language you prefer, so your staff do not have to chase Zoho themselves.
Why is our Zoho Mail going to spam or bouncing?
Most often the cause is in your domain's DNS records, not in Zoho. Common faults are an SPF record that does not include Zoho, DKIM never switched on, a DMARC policy set too strictly too early, or an old MX record left behind after a migration. We check your records and the message headers, correct what is wrong and tell you what changed.
How fast do you respond to Zoho Mail tickets?
We respond within 4 working hours on every plan, Sunday to Friday, 8:30 am to 6:00 pm GST. A company-wide mail outage is handled before a single user's how-to question. Some fixes depend on Zoho, so we keep you updated until the ticket is closed. If mail has stopped for a whole team, call as well as emailing.
Can you manage our Zoho Mail admin console?
Yes. With your approval, your admin gives our engineer an admin role in your Zoho Mail admin console, and we handle user changes, groups, domains, security policies and mail settings. You stay the owner of the Zoho organisation, keep your own super admin account and can remove our access at any time. Many customers hand us all routine admin work so their own team can focus elsewhere.
Do we need to buy our Zoho licences from you to get support?
No. We support Zoho Workplace and Zoho Mail bought elsewhere, once your admin grants us access, on a support plan or by the hour; support is a separate component from licences. If you would rather have one team for licences, renewals and support, we can quote your licences too at your next renewal.
Get local Zoho Mail support
Tell us how many mailboxes you have and what keeps going wrong, and we will recommend a support plan or estimate the hours.
Urgent? Call during office hours