Zoho Authorized Partner · Oman · Muscat head office
Zoho Authorized Partner in Oman
Accounting, CRM, help desk and the full Zoho One suite for Omani companies, set up for 5% VAT and supported from our Muscat head office in English and Arabic.
Why Omani businesses choose Gulf Infotech as their Zoho partner
- Zoho Authorized PartnerAlso a Microsoft Solutions Partner and Google Cloud Premier Partner, so we recommend Zoho only where it fits.
- Headquartered in Muscat since 2007With 1,500+ active cloud customers across the Middle East.
In short
Zoho in Oman means Zoho Books, CRM, People, Payroll and Zoho One set up for Omani VAT and your way of working. Gulf Infotech, the first and oldest Zoho partner in Oman and a Zoho Authorized Partner since 2008, headquartered in Muscat since 2007, implements, migrates and supports Zoho for companies in Muscat, Sohar, Salalah and Duqm. Zoho Books starts at OMR 5.820 per organisation per month, billed annually.
Pricing
How much does Zoho cost in Oman?
Zoho Books starts at OMR 5.820 per organisation per month on the Standard plan, billed annually (OMR 6.984 billed monthly), before 5% VAT. Zoho Books is priced per organisation with a set number of users, not per user, which keeps small finance teams cheap. Our Muscat company invoices you locally.
Zoho app and plan: Zoho Books Standard
- OMR per month, billed annually
- 5.820
- OMR billed monthly
- 6.984
- Users included
- 3
- Fits
- Small firms: invoicing, VAT returns, bank feeds
Zoho app and plan: Zoho Books Professional
- OMR per month, billed annually
- 9.700
- OMR billed monthly
- 11.640
- Users included
- 5
- Fits
- Trading firms that need purchase orders and stock
Zoho app and plan: Zoho Books Premium
- OMR per month, billed annually
- 13.580
- OMR billed monthly
- 16.296
- Users included
- 10
- Fits
- Larger teams, budgets, custom reports
Zoho app and plan: Zoho Inventory Standard
- OMR per month, billed annually
- 5.820
- OMR billed monthly
- 7.372
- Users included
- 2
- Fits
- Warehouses and online sellers, up to 500 orders a month
Zoho app and plan: Zoho Finance Plus
- OMR per month, billed annually
- 77.212
- OMR billed monthly
- 96.612
- Users included
- 10
- Fits
- Books, Inventory, Billing, Expense and Commerce in one
Zoho app and plan: Zoho CRM Standard
- OMR per month, billed annually
- 5.432
- OMR billed monthly
- 7.760
- Users included
- Per user
- Fits
- Sales teams tracking leads and deals
Zoho app and plan: Zoho CRM Ultimate
- OMR per month, billed annually
- 20.176
- OMR billed monthly
- 25.220
- Users included
- Per user
- Fits
- Large sales teams that need advanced analytics and customisation
Zoho app and plan: Zoho One (All Employee)
- OMR per month, billed annually
- 14.356
- OMR billed monthly
- 17.460
- Users included
- Per employee
- Fits
- Companies where most staff use Zoho
Zoho app and plan: Zoho People Essential HR
- OMR per month, billed annually
- 0.485
- OMR billed monthly
- 0.582
- Users included
- Per employee
- Fits
- HR records, leave and attendance
Zoho app and plan: Zoho People Professional
- OMR per month, billed annually
- 0.776
- OMR billed monthly
- 0.970
- Users included
- Per employee
- Fits
- Adds timesheets, performance and HR cases
Zoho app and plan: Zoho Payroll Standard
- OMR per month, billed annually
- 3.880
- OMR billed monthly
- 4.850
- Users included
- 5 employees
- Fits
- Payroll with Oman end-of-service and pension rules; OMR 0.776 per extra employee
Zoho app and plan: Zoho Payroll Professional
- OMR per month, billed annually
- 5.820
- OMR billed monthly
- 6.790
- Users included
- 5 employees
- Fits
- Adds approvals, bonuses and off-cycle pay runs; OMR 1.164 per extra employee
Prices as of October 2026, converted from Zoho's official USD list prices for Oman (zoho.com/om) · per organisation per month unless shown per user or employee · exclude VAT (5%). Prices in OMR at the fixed exchange rate; your quote confirms the final price. Higher Zoho Books tiers (Elite OMR 32.980, Ultimate OMR 77.600, billed annually) suit multi-branch groups. Zoho People and Zoho Payroll are available for Omani organisations: People runs from OMR 0.485 to OMR 1.746 per employee per month and Payroll from OMR 3.880 to OMR 7.760 per organisation per month (5 employees included), billed annually.
Licences are one component: deployment and security configuration, migration, training and support are separate, paid components, quoted for your requirement.
Monthly prices, paid annually upfront with a 12-month commitment.
Good to know
Zoho apps we implement in Oman
As a Zoho Authorized Partner since 2008, we implement the Zoho apps Omani companies use most. Each one is set up for rials, 5% VAT where it applies, and English and Arabic. Most companies start with one or two apps and add more later.
Zoho One
Zoho One puts more than 50 Zoho apps under one licence, including CRM, Books, Desk, Projects and Analytics. It makes sense when your teams need two or more Zoho apps or business flows across the company. When only a small group uses a few apps, separate subscriptions usually cost less, so we price All-Employee pricing, Flexible-User pricing and separate apps against your headcount before you buy. Zoho POS and Zoho FSM are not part of Zoho One; we add them alongside it for shops and field teams. The OMR price is in the table above. See Zoho One in Oman.
Zoho Books
Zoho Books is the accounting app most Omani companies start with. Zoho's Oman edition handles the 5% standard and 0% zero VAT rates and produces VAT-compliant tax invoices in Arabic and English. We set up your chart of accounts, OMR as base currency, your VAT registration number and tax codes, invoice templates, branches and approval rules. Then we connect bank feeds and payment gateways, and move your opening balances from Tally, QuickBooks or spreadsheets. Zoho Books does not support Oman's Fawtara e-invoicing. It starts at OMR 5.820 per organisation per month on the Standard plan, billed annually, with 3 users. See Zoho Books in Oman.
Zoho CRM
Zoho CRM tracks leads, deals and customers, and works right to left in Arabic. For Omani sales teams we connect Ompay and Thawani payment links, the Ooredoo, Omantel or InfoLine SMS gateway, 3CX calls and WhatsApp through the WhatsApp Business API. We set up pipelines by branch, quotation approvals and Arabic and English templates, and link Zoho CRM to Zoho Books so an accepted quote becomes a VAT invoice. We implement it for real estate, construction, trading, FMCG and retail companies, and move data from HubSpot, Freshsales or spreadsheets. The OMR prices are in the table above. See Zoho CRM in Oman.
Zoho Desk
Zoho Desk is ticketing for every team that answers customers or suppliers, not only support: receivables, payables, feedback and surveys, customer service and technical support. We bring email, WhatsApp and phone into one queue, set SLA clocks on your Sunday-to-Thursday week and Omani public holidays, and build an Arabic and English help centre. Zoho Desk works right to left in Arabic. We link tickets to Zoho CRM accounts and Zoho Books invoices, and move open tickets from tools such as Freshdesk. We run our own support desk on Zoho Desk. Contact us for OMR pricing. See Zoho Desk in Oman.
Zoho Workplace and Zoho Mail
Zoho Workplace is a full productivity suite: Zoho Mail on your own domain, WorkDrive for files, an intranet, voice and video meetings, chat and document editors, managed from one console. Zoho Mail supports Arabic right-to-left writing. We verify your domain, create users and groups, and set up SPF, DKIM and DMARC. Then we move email, contacts and calendars from local hosting, cPanel, Exchange, Microsoft 365 or Google Workspace. Workplace Professional costs OMR 2.328 per user per month, billed annually. See Zoho Workplace and Zoho Mail in Oman.
Zoho Inventory
Zoho Inventory suits Omani trading and retail companies that need to know what is in stock, where, and at what cost. We set up stock per warehouse and branch, purchase orders to local and overseas suppliers, sales orders, batches and serial numbers, and reorder levels. Zoho Inventory links to Zoho Books, so bills, invoices and 5% VAT post to your accounts. Zoho POS, a separate subscription, syncs directly with it for counter sales, and we build ordering portals for trade customers on Zoho Creator. It starts at OMR 5.820 per organisation per month on the Standard plan, billed annually, with 500 orders a month and 2 users. See Zoho Inventory in Oman.
Zoho People and Zoho Payroll
Zoho People and Zoho Payroll are available for Omani organisations. Zoho People holds employee records, leave and attendance; its Professional plan adds timesheets, performance and HR cases. Zoho Payroll runs payroll with Oman end-of-service and pension rules, and its Professional plan adds approvals, bonuses and off-cycle pay runs. We set up departments, leave types, approval rules and roles, so payroll data stays visible only to the people who need it. Zoho People starts at OMR 0.485 per employee per month and Zoho Payroll at OMR 3.880 per organisation per month with 5 employees included, both billed annually.
Zoho Projects
Zoho Projects plans tasks and milestones on Gantt charts, records timesheets and bills project time through Zoho Books in OMR. It runs in Arabic with a right-to-left layout. We set it up for construction and fit-out contractors, engineering and design consultants, oil and gas service companies and IT firms. That means project templates per project type, access for clients and subcontractors, and timesheet approval before hours reach an invoice. Contact us for OMR pricing. See Zoho Projects in Oman.
Zoho Analytics
Zoho Analytics builds dashboards and reports from Zoho Books, Zoho CRM, Zoho Inventory and other systems that offer an open API or a connector. Omani managers usually ask us first for sales by branch in OMR, stock value and ageing by warehouse, receivables by age, and a VAT view by period before each return. We connect the data sources, align branches, products and periods across them, and check the first dashboards against your accounts. Contact us for OMR pricing. See Zoho Analytics in Oman.
On the ground
Zoho services in Oman: implementation, development, integration and support
Licences are one part of a Zoho project. The rest are separate, paid components, each quoted for your requirement:
- ImplementationDeployment and security configuration, covering users, roles and structure, two-factor guidance and platform security settings, then each app set up for your processes.
- MigrationData moved from your current system, such as Tally or QuickBooks to Zoho Books, or HubSpot, Freshdesk or Freshsales to Zoho CRM. Migration is always charged; it is never free. See migrate to Zoho.
- LicencesZoho's list prices, converted to OMR at a fixed rate and invoiced by Gulf Infotech LLC in Muscat.
- Customisation and developmentNew features, automations, Blueprints, API and payment gateway integrations, and Zoho Creator apps where the standard apps do not cover a requirement. Charged by the hour at OMR 25, excluding VAT. See Zoho support and development.
- TrainingPrivate sessions for your team, online or in person, in English or Arabic, from 1 hour to a full day. See Zoho training.
- SupportSunday to Friday, 8:30 am to 6:00 pm GST. A Zoho support plan covers small changes, such as a new field or a workflow tweak, without quoting each one by the hour. We also take over Zoho setups built by other partners.
Good to know
Is Zoho Books ready for Oman VAT and e-invoicing?
Yes for VAT: Zoho runs an Oman edition of Zoho Books built for Omani VAT, with the 5% standard rate and 0% zero rate, VAT-compliant tax invoices in Arabic and English, and the electronic returns the Oman Tax Authority requires. Omani tax records must be kept for at least 10 years, so keep the subscription, or a full export, for that long.
No for e-invoicing. The Oman Tax Authority's Fawtara programme began with a voluntary pilot in August 2026 and is reported to become mandatory in 2027. Zoho has not published Fawtara support for Zoho Books in Oman. The dates and what to prepare in your ledger are on Zoho Books in Oman; how Zoho handles the live UAE and Saudi mandates is on e-invoicing with Zoho.
At a glance
How does Zoho meet the audit questions of Omani companies?
Your compliance team sets the requirements. This is how common audit questions map to Zoho controls:
What your compliance team and auditors ask for: Limit who sees customer and payroll data
- Zoho control
- Roles and field-level permissions in Books, CRM and People
What your compliance team and auditors ask for: Show who changed a record
- Zoho control
- Audit trail and activity logs
What your compliance team and auditors ask for: Keep financial records for 10 years
- Zoho control
- Cloud ledger with locked accounting periods
What your compliance team and auditors ask for: Protect logins
- Zoho control
- Two-factor authentication through Zoho Accounts
Government entities and banks should confirm their requirements with their compliance team first. See cloud data residency for in-country hosting options.
Product pages
Zoho apps we set up in Oman
Zoho BooksZoho Books set up for VAT in the UAE, Saudi Arabia, Oman and Bahrain, plus UAE and ZATCA e-invoicing.
Zoho CRMZoho CRM set up by a Zoho Authorized Partner in Dubai, Muscat and Doha: Arabic RTL, WhatsApp, 3CX, local SMS and payment gateways, and property portals.
Zoho DeskZoho Desk for every customer-facing team: support, receivables, payables, feedback and surveys, with email, WhatsApp and phone tickets and full Arabic RTL.
Zoho OneZoho One rolled out in phases by a Zoho Authorized Partner: CRM and Books first, then Desk and Projects.
Zoho AnalyticsZoho Analytics dashboards and reports built by a Zoho Authorized Partner: data from Zoho Books, CRM, files and databases, Ask Zia AI, and USD list prices.
Zoho InventoryZoho Inventory for trading and retail in the Middle East: multi-warehouse stock, batch tracking, VAT and Books sync, from $15 per organization a month.
Zoho ProjectsZoho Projects for project teams in the Middle East: Gantt charts, timesheets, budgets, GCC work weeks and billing in Zoho Books, from a partner since 2007.
Zoho SalesIQZoho SalesIQ live chat for websites in the Middle East: Arabic chat widget, WhatsApp, chatbots, visitor tracking and leads into Zoho CRM.
Zoho WorkplaceZoho Workplace and Zoho Mail: email, WorkDrive, intranet, meetings and documents in one suite, set up and migrated by a Zoho partner.
Zoho Workplace supportZoho Mail and Zoho Workplace support from a Zoho Authorized Partner in Dubai, Muscat and Doha: mailboxes, DNS records, mail delivery, security and apps.
- IT, email and business apps for startupsZoho for startups in Oman, the UAE and Qatar: email, Books, CRM and POS at list price, set up at 20% off our Zoho rate.
- Zoho AssistZoho Assist remote support software for IT and service teams in the Middle East: attended and unattended access, Zoho Desk tickets, Arabic help.
- Zoho Finance PlusZoho Finance Plus for firms in the Middle East: Books, Inventory, Billing, Expense and Commerce in one plan, $199 per organization a month, VAT-ready.
- Zoho FSMZoho FSM field service management software: work orders, dispatch, a technician app, signed service reports and invoicing, priced per appointment.
- Zoho MCPZoho MCP set up safely: connect Zoho CRM, Books and Desk to Claude, Gemini or ChatGPT with scoped permissions, approvals and staff training.
- Zoho POSZoho POS for shops and chains in the Middle East: billing, stock, VAT, offline mode and Zoho Books, set up by a local Zoho Authorized Partner.
- Zoho SignZoho Sign set up for GCC contracts: UAE and Saudi data centres, emdha and Nafath signing in KSA, templates, audit trails and Zoho CRM links.
- Migrate to ZohoMigrate to Zoho from Tally, QuickBooks, Xero, Excel, Salesforce, HubSpot or Freshdesk with Zoho's official tools.
- Zoho supportZoho support and development in the Middle East: new features, API and payment gateway integrations, automations and Blueprints in Zoho CRM, Desk and Books.
- Zoho e-procurementZoho e-procurement for companies in the Middle East: requests, RFQs, supplier portal, POs, approvals and bill matching in Zoho Procurement or Zoho Books.
- Zoho VaultZoho Vault business password manager, set up across the Middle East: shared team passwords, zero-knowledge encryption, SSO and access audits.
- Pest control software with Zoho FSMPest control software on Zoho FSM for Oman, the UAE and Qatar: recurring treatment plans, technician app, job sheets, signed service reports and invoices.
- Cleaning services software with Zoho FSMCleaning services software on Zoho FSM for Oman, the UAE and Qatar: recurring cleans, crews, checklists, photos, signed service reports and invoicing.
- CAFM software for facility management, built on Zoho FSMCAFM software on Zoho FSM for FM companies in the UAE, Qatar and Oman: work orders, PPM, assets, tenant requests and invoicing, and what it does not cover.
- Ompay payment gateway integrationOmpay payment gateway integration for businesses in Oman: payment links on Zoho Books invoices, Zoho CRM, Zoho Commerce, Zoho Creator and your website.
- Thawani payment gateway integrationThawani payment gateway integration for businesses in Oman: online payments on your website, Zoho Commerce, Zoho Creator portals, Zoho Books and Zoho CRM.
How we work
Five separate components, quoted for your requirement
Each part is its own line on the quote, so you buy only what you need. Migration is always a separate, paid component.
- 01Deployment and securityApps and editions chosen, then modules, fields, roles, approval rules, VAT and Arabic templates set up, with two-factor sign-in through Zoho Accounts.Open page
- 02MigrationCustomers, items, opening balances and CRM history moved from your current accounting or CRM, reconciled before cut-over.Open page
- 03LicencesSingle apps or Zoho One, compared on your headcount, at Zoho's own regional list prices and on a local invoice.Open page
- 04TrainingFinance, sales and support staff trained in English or Arabic in live online sessions, plus admin handover.Open page
- 05SupportLocal support Sunday to Friday, 8:30 am to 6:00 pm GST, delivered remotely, for the apps we set up and the ones you already run.Open page
Delivery
How do we implement Zoho for an Omani company?
We look at how your business runs, then pick the smallest set of Zoho apps that covers it.
Typical timelines depend on scope: a Zoho Books rollout typically goes live in a few weeks, while a multi-app Zoho One project runs in phases of a few weeks each. These durations are indicative estimates, not fixed commitments: they change with your requirements.
- 1ScopeWe map your sales, finance and stock processes and agree which apps you need: often Zoho Books alone, sometimes Zoho One.
- 2Set upChart of accounts, OMR as base currency, 5% VAT codes, Arabic and English invoice templates, branches and approval rules.
- 3MigrateOpening balances, customers, suppliers and items from Tally, QuickBooks, spreadsheets or a local ERP. See migrate to Zoho.
- 4ConnectBank feeds, payment gateways, your Microsoft 365 or Google Workspace mail, and CRM-to-Books flows.
- 5Train and supportSessions for finance and sales staff in English or Arabic, then local support from Muscat.
On the ground
What local support do Omani Zoho customers get?
- Muscat head officeOffice open Sunday to Thursday; support runs Sunday to Friday, 8:30 am to 6:00 pm GST.
- English and ArabicZoho apps run in Arabic, and our team trains sales, service and finance staff in either language.
- Across OmanMuscat, Sohar, Salalah and Duqm get the same service, delivered remotely.
- One partner for the stackThe same team handles Zoho Books in Oman, managed IT support in Oman and email, so one owner fixes problems that cross systems.
Visit or call
Gulf Infotech Muscat office
Support: Sunday to Friday, 8:30 am to 6:00 pm GST
FAQ
Frequently asked questions
Is Gulf Infotech an authorised Zoho partner in Oman?
Yes. Gulf Infotech is the first and oldest Zoho partner in Oman and a Zoho Authorized Partner, with its head office in Muscat, trading in Oman as Gulf Infotech LLC since 2007. We license, implement, migrate and support Zoho apps for Omani companies, invoice in OMR, and serve customers across Oman, including Sohar, Salalah and Duqm, in English and Arabic.
Should we start with Zoho Books or Zoho CRM?
Start with the app that fixes your most urgent problem. For most Omani companies that is Zoho Books, because VAT returns and tax invoices cannot wait, and it costs from OMR 5.820 per organisation per month, billed annually, before 5% VAT. If lost leads hurt more than late invoices, start with Zoho CRM. The two connect later without re-entering customers.
Does Zoho Books support Omani VAT?
Yes. Zoho's Oman edition of Zoho Books handles the 5% standard and 0% zero VAT rates, produces VAT-compliant tax invoices in Arabic and English, and prepares the returns that must be filed electronically with the Oman Tax Authority. We configure your VAT registration number, tax codes and reports during setup.
Will Zoho support Oman's e-invoicing (Fawtara)?
According to the Oman Tax Authority, Fawtara e-invoicing becomes mandatory on 1 April 2027 for businesses with annual supplies above OMR 5 million and on 1 October 2027 for the rest. Zoho already runs government-connected e-invoicing in Saudi Arabia and the UAE, but Zoho has not announced Fawtara support for Zoho Books in Oman. Fawtara needs an accredited service provider; we keep your VAT invoicing correct in Zoho Books today.
Which Zoho apps do you implement in Oman?
We implement Zoho Books, Zoho Desk, Zoho CRM, the full Zoho One bundle, Zoho People, Zoho Payroll, Zoho Inventory, Finance Plus, SalesIQ, Assist, Workplace, Projects and Analytics. Most Omani companies start with Zoho Books or Zoho CRM and add apps later, because Zoho apps share one login and pass data between each other.
Can Zoho CRM work with our Microsoft 365 or Google Workspace email?
Yes. Zoho CRM connects to Gmail and Outlook mailboxes, so emails with a lead or customer appear on their CRM record and can be sent from it. You do not need to move your email to Zoho Workplace to use Zoho Books or Zoho CRM. We set up the mailbox connection and sharing rules during implementation.
Can you customise Zoho for our processes?
Yes. We add fields, layouts, automations and Blueprint process rules, connect Zoho to your other systems through their APIs and to Ompay or Thawani payments, and build Zoho Creator apps where the standard apps do not cover a requirement. Development is charged by the hour at OMR 25, excluding VAT. Small changes, such as a new field or a workflow tweak, can be covered by a Zoho support plan.
Can you take over a Zoho setup another partner built?
Yes. We take over Zoho setups built by other partners, and we support Zoho licences bought elsewhere once we have access and a support contract. We first review what is configured and what is missing, then fix and extend it. Support runs from our Muscat head office, Sunday to Friday, 8:30 am to 6:00 pm GST, in English or Arabic.
Country pages
Zoho in the other GCC countries
Keep exploring
Related
Talk to a Zoho consultant in Muscat
Tell us how many users you have and what you run today, and we will recommend the Zoho apps you need with an OMR quote.
Call an office
- Muscat+968 2200 6677
- Dubai+971 4 447 5814
- Doha+974 7471 2837
Support: Sunday to Friday, 8:30 am to 6:00 pm GST