Standard
OMR5.432
per user per month, billed annually
- Billed monthly: OMR 7.760
Small and mid-sized sales teams
- Email integration and mass emails
- Built-in calling
- Multiple sales pipelines
- Web forms for lead capture
- Sales forecasting
- Custom modules
Zoho Authorized Partner · Oman · Muscat head office
Zoho CRM implementation partner in Oman
Zoho CRM set up for Omani sales teams, priced in rials, connected to the SMS, payment and phone services you already use in Oman, and supported from Muscat in Arabic or English.
LeadsDealsReportsQ4 pipeline · Gulf salesShare
LeadsAutomation
ViewsAll open leadsFilterColour
LeadOwnerStatusValue
1Fit-out quote · Business BayQualifiedAED 48,500WhatsApp
2Fleet tracking · GhalaContactedOMR 3,200Web form
3Clinic booking system · DohaNewContactedQualifiedQAR 27,400SalesIQ
4Showroom leads · RiyadhQuote sentSAR 112,000Portal
5Office move · Al KhuwairNewOMR 1,850Email
6Villa listing · Dubai HillsLostAED 9,900Portal
7Warehouse CCTV · SoharContactedOMR 4,100WhatsApp
Workflow rule
TriggerNew lead from WhatsAppActionAssign owner · send template
WhatsAppBusiness number
Is the villa still available for a viewing on Thursday?
Yes. Viewing booked for Thursday 5 pm, here is the location.
Template · Viewing reminder
Why Omani sales teams implement Zoho CRM with us
The first and oldest Zoho partner in Omana Zoho Authorized Partner since 2008, headquartered in Muscat.
1,500+ active cloud customersacross the Middle East.
A large team of Zoho-certified engineerspart of a wider team certified across Google, Microsoft, cloud and security.
OMR invoicesfrom Gulf Infotech LLC with 5% VAT; JSRS-certified and registered with the Tender Board.
Some of the clients we work with
Zoho CRM in Oman costs from OMR 5.432 per user per month on the Standard edition, billed annually, plus 5% VAT, invoiced in rials by our Muscat head office. Gulf Infotech, the first and oldest Zoho partner in Oman, implements Zoho CRM for real estate, construction, trading, FMCG and retail companies, with Ompay, Thawani and local SMS gateways connected.
What do we connect to Zoho CRM in Oman?
Lead record
Arabic layout- الاسم
- سارة المعمري
- الشركة
- مؤسسة تجارية · مسقط
- المرحلة
- تم التأهيل
- المصدر
- واتساب
- القيمة المتوقعة
- OMR 6,400
Field labels, layouts and email templates translated
Ooredoo, Omantel and InfoLine SMS gateways, for appointment reminders, payment reminders and follow-ups sent from CRM workflows.
payment links on quotes and invoices, so a customer can pay a booking deposit or an order online and the CRM shows it.
calls logged against the lead or deal, click-to-call from the record, connected to your local telecom provider.
replies and approved template messages from the CRM through the WhatsApp Business API.
Zoho CRM works right to left in Arabic, so Arabic-speaking staff and customers are covered on screens, emails and templates.
enquiries parsed from emails and web forms, and property portals connected wherever the portal offers an API.
Integration
How do Omani industries use Zoho CRM?
The same CRM works differently in each industry; these are the setups Omani companies ask us for most.
- Real estateEnquiries, viewings, units available or booked, leases and renewals
- Construction and contractingTenders, consultants, quotations and variations
- TradingCustomers by branch, quotations, sales orders and credit limits
- FMCGDistributors, outlets, salesmen visits and orders
- RetailLoyal customers, campaigns and complaints
Takeaway: Zoho provides industry accelerators for real estate, FMCG, retail, automotive, trading, and travel and tourism, and we adapt them to how your team works rather than starting from a blank CRM.
How much does Zoho CRM cost in Oman?
Zoho CRM in Oman costs OMR 5.432 to OMR 20.176 per user per month on annual billing, before 5% VAT. We convert Zoho's USD list price at the fixed rate of 0.388 and invoice in OMR from Muscat.
Professional
OMR8.924
per user per month, billed annually
- Billed monthly: OMR 13.580
Teams that need Blueprint process rules
- Everything in Standard
- Process management (Blueprint)
- Inventory management
- Predictive intelligence
- Unlimited reports
- Configure, price, quote (CPQ)
Enterprise
OMR15.520
per user per month, billed annually
- Billed monthly: OMR 19.400
Larger teams that need Zia AI, territories and sandboxes
- Everything in Professional
- Multi-team management
- Reporting hierarchy
- Custom buttons and functions
- Approval process
- Developer sandbox
Ultimate
OMR20.176
per user per month, billed annually
- Billed monthly: OMR 25.220
Large teams that need advanced analytics and the highest limits
Compare all features
| Feature | Standard | Professional | Enterprise |
|---|---|---|---|
| Email integration and mass emails | Included | Included | Included |
| Built-in calling | Included | Included | Included |
| Multiple sales pipelines | Included | Included | Included |
| Web forms for lead capture | Included | Included | Included |
| Sales forecasting | Included | Included | Included |
| Custom modules | Included | Included | Included |
| Slack, Zoom and Teams integration | Included | Included | Included |
| Process management (Blueprint) | Not included | Included | Included |
| Inventory management | Not included | Included | Included |
| Predictive intelligence | Not included | Included | Included |
| Unlimited reports | Not included | Included | Included |
| Configure, price, quote (CPQ) | Not included | Included | Included |
| Customer portals | Not included | Included | Included |
| Customer journeys | Not included | Included | Included |
| Multi-team management | Not included | Not included | Included |
| Reporting hierarchy | Not included | Not included | Included |
| Custom buttons and functions | Not included | Not included | Included |
| Approval process | Not included | Not included | Included |
| Developer sandbox | Not included | Not included | Included |
| Field-level encryption | Not included | Not included | Included |
From the vendor's pricing page: zoho.com/crm/zohocrm-pricing.html, 9 Nov 2026
Prices as of October 2026 · per user per month · converted from Zoho's USD list price · exclude VAT (5%). Prices in OMR at the fixed exchange rate; your quote confirms the final price.
Setup, integrations, data migration and support are charged at OMR 25 an hour, excluding VAT, and appear as separate lines on your quote. Several Zoho apps? Compare Zoho One in Oman.
Monthly prices, paid annually upfront with a 12-month commitment.
Implementation
How do we roll out Zoho CRM for an Omani company?
Timelines are indicative estimates, not fixed commitments: they depend on users, data, integrations and how quickly your team decides.
Rollout plan
#StepWhat it covers
1Workshopyour sales stages, lead sources, branches and the reports managers need.
2Configurationpipelines, roles, approvals, Arabic and English templates.
3Local connectionsSMS gateway, Ompay or Thawani, 3CX and WhatsApp, as you need them.
4Data moveleads, contacts, deals and history from spreadsheets or your current CRM. See migrate to Zoho.
5Finance linkZoho Books in Oman connected so accepted quotes become VAT invoices.
6Training and supportsessions online or at our Muscat head office, then support Sunday to Friday, 8:30 am to 6:00 pm GST.
More Zoho in Oman
Zoho in Oman
every Zoho app we deploy for Omani companies.
Zoho Books in Oman
accounting with 5% VAT, linked to your CRM quotes.
Zoho Desk in Oman
tickets for every customer-facing team, on the same customer record.
Zoho CRM for the Middle East
features, editions and integrations in full.
Frequently asked questions
How much does Zoho CRM cost in Oman?
Zoho CRM costs OMR 5.432 per user per month for Standard, OMR 8.924 for Professional, OMR 15.520 for Enterprise and OMR 20.176 for Ultimate on annual billing, as of October 2026, converted from Zoho's USD list price at the fixed rate. A Free edition covers up to 3 users. Add 5% VAT. We invoice in OMR from Muscat.
Can Zoho CRM send SMS through Omani providers?
Yes. We connect Zoho CRM to the Ooredoo, Omantel or InfoLine SMS gateway, so workflows send appointment, payment and follow-up messages to Omani mobile numbers. The SMS bundle is bought from your provider; we set up the integration and the message templates.
Can customers pay through Ompay or Thawani?
Yes. We integrate the Ompay and Thawani payment gateways, so quotes and invoices carry a payment link and the payment shows on the customer's record. It suits booking deposits in real estate, advance payments in trading and online orders.
Does Zoho CRM work in Arabic?
Yes. Zoho CRM supports Arabic with a right-to-left layout. We translate field labels, set up Arabic and English email templates, and train your team in Arabic or English, so each salesperson works in the language they prefer.
Do you support Zoho CRM outside Muscat?
Yes. We work with sales teams in Sohar, Salalah, Duqm, Nizwa and Sur. Setup, data migration and training are delivered remotely, so the service is the same across Oman; in-person training runs from our Muscat head office.
Talk to a Zoho CRM consultant in Muscat
Tell us how many salespeople you have, how leads reach you and what you use today, and we will recommend an edition with an OMR quote.
