Standard
AED51
per user per month, billed annually
- Billed monthly: AED 73
Small and mid-sized sales teams
- Email integration and mass emails
- Built-in calling
- Multiple sales pipelines
- Web forms for lead capture
- Sales forecasting
- Custom modules
Zoho Authorized Partner · UAE · Dubai office in JLT
Zoho CRM Implementation Partner in UAE
Zoho CRM for UAE sales teams, priced in dirhams, hosted in Zoho's UAE data centres and linked to Zoho Books so accepted quotes become VAT invoices and, from 2027, e-invoices.
LeadsDealsReportsQ4 pipeline · Gulf salesShare
LeadsAutomation
ViewsAll open leadsFilterColour
LeadOwnerStatusValue
1Fit-out quote · Business BayQualifiedAED 48,500WhatsApp
2Fleet tracking · GhalaContactedOMR 3,200Web form
3Clinic booking system · DohaNewContactedQualifiedQAR 27,400SalesIQ
4Showroom leads · RiyadhQuote sentSAR 112,000Portal
5Office move · Al KhuwairNewOMR 1,850Email
6Villa listing · Dubai HillsLostAED 9,900Portal
7Warehouse CCTV · SoharContactedOMR 4,100WhatsApp
Workflow rule
TriggerNew lead from WhatsAppActionAssign owner · send template
WhatsAppBusiness number
Is the villa still available for a viewing on Thursday?
Yes. Viewing booked for Thursday 5 pm, here is the location.
Template · Viewing reminder
Why UAE sales teams implement Zoho CRM with us
Zoho Authorized Partnerwith a UAE company, Gulf Infotech FZCO, in JLT, Dubai, since 2012.
1,500+ active cloud customersacross the Middle East since 2007.
A large team of Zoho-certified engineerspart of a wider team certified across Google, Microsoft, cloud and security.
AED invoicesfrom our Dubai company, with 5% VAT.
Some of the clients we work with
Is Zoho CRM data stored in the UAE?
Zoho CRM in the UAE costs from AED 51 per user per month on the Standard edition, billed annually, plus 5% VAT, and new UAE accounts are hosted in Zoho's UAE data centre, with data residency in the UAE. Gulf Infotech, one of the oldest Zoho partners in the UAE and a Zoho Authorized Partner with an office in Dubai, sets up Zoho CRM for real estate, construction, trading, FMCG and retail companies in Dubai, Abu Dhabi, Sharjah and across the Emirates.
Yes, for new UAE accounts. Zoho opened its UAE data centre in January 2026, with data residency in the UAE, and places each account in the data centre of the country chosen at sign-up. A Zoho CRM account opened for a UAE organisation is therefore hosted in the UAE. Accounts created earlier in another region, such as the EU, India or the US, can ask Zoho to migrate them; we plan that move with you so pipelines and history arrive intact.
Zoho lists ISO 27001, ISO 22301, SOC 1 and SOC 2 Type II and PCI DSS certifications for its UAE data centres. Your compliance team decides the requirements for consent, access and records; we set the roles, field permissions and audit logs that support them. What Zoho CRM does in general is on the Zoho CRM page.
What do we set up differently for UAE sales teams?
Quote QT-1042
AEDBill to: Trading company · Dubai
ItemQtyAmount
CRM setup and configuration112,000.00
User training (online)23,000.00
WhatsApp channel setup12,500.00
- Subtotal
- AED 17,500.00
- VAT 5% (UAE)
- AED 875.00
- Total
- AED 18,375.00
UAE 5%Oman 5%KSA 15%Bahrain 10%
Sent to Zoho Books as tax invoice
tax rates, your TRN and customer TRNs on quotes and sales orders, so finance receives clean VAT invoices.
separate pipelines, price lists and currencies for a JAFZA, DMCC or onshore licence, with AED as base currency.
customer TRNs, addresses and product codes kept in the format Zoho Books needs for PINT-AE e-invoices.
Zoho CRM fully supports Arabic right to left, with translated field labels and templates for Arabic-speaking staff and customers.
Property Finder, Bayut and Dubizzle leads through each portal's API where available, plus email parsing of portal enquiries, and your website synced with available, booked, leased and rented properties.
calls logged on the lead or deal, with click-to-call from the record.
replies and approved template messages from inside the CRM, the way most UAE buyers prefer to talk.
Sunday to Friday, 8:30 am to 6:00 pm GST, delivered remotely from Dubai to every emirate.
How much does Zoho CRM cost in the UAE?
Zoho CRM in the UAE costs AED 51 to AED 190 per user per month on annual billing, before 5% VAT. These are Zoho's own AED list prices for the UAE, not a dollar conversion.
Professional
AED84
per user per month, billed annually
- Billed monthly: AED 128
Teams that need Blueprint process rules
- Everything in Standard
- Process management (Blueprint)
- Inventory management
- Predictive intelligence
- Unlimited reports
- Configure, price, quote (CPQ)
Enterprise
AED146
per user per month, billed annually
- Billed monthly: AED 183
Larger teams that need Zia AI, territories and sandboxes
- Everything in Professional
- Multi-team management
- Reporting hierarchy
- Custom buttons and functions
- Approval process
- Developer sandbox
Ultimate
AED190
per user per month, billed annually
- Billed monthly: AED 237
Large teams that need advanced analytics and the highest limits
Compare all features
| Feature | Standard | Professional | Enterprise |
|---|---|---|---|
| Email integration and mass emails | Included | Included | Included |
| Built-in calling | Included | Included | Included |
| Multiple sales pipelines | Included | Included | Included |
| Web forms for lead capture | Included | Included | Included |
| Sales forecasting | Included | Included | Included |
| Custom modules | Included | Included | Included |
| Slack, Zoom and Teams integration | Included | Included | Included |
| Process management (Blueprint) | Not included | Included | Included |
| Inventory management | Not included | Included | Included |
| Predictive intelligence | Not included | Included | Included |
| Unlimited reports | Not included | Included | Included |
| Configure, price, quote (CPQ) | Not included | Included | Included |
| Customer portals | Not included | Included | Included |
| Customer journeys | Not included | Included | Included |
| Multi-team management | Not included | Not included | Included |
| Reporting hierarchy | Not included | Not included | Included |
| Custom buttons and functions | Not included | Not included | Included |
| Approval process | Not included | Not included | Included |
| Developer sandbox | Not included | Not included | Included |
| Field-level encryption | Not included | Not included | Included |
From the vendor's pricing page: zoho.com/crm/zohocrm-pricing.html, 9 Nov 2026
Prices as of October 2026 · per user per month · Zoho's AED list prices · exclude VAT (5%). Multi-app bundles: ask us, or compare Zoho One in the UAE.
Licences are one component: deployment and security configuration, migration, training and support are separate, paid components, quoted in AED for your requirement.
Monthly prices, paid annually upfront with a 12-month commitment.
Implementation
How do we roll out Zoho CRM for a UAE company?
Timelines are indicative estimates, not fixed commitments: they depend on users, data, integrations and how quickly your team decides.
Rollout plan
#StepWhat it covers
1Workshopyour sales stages, lead sources, entities and TRNs, and the reports managers need.
2Account in the right regiona new account created as a UAE organisation, or a migration request for an existing one.
3Configurationpipelines, roles, VAT on quotes, Arabic labels and WhatsApp templates.
4Data moveleads, contacts, deals and history from your current CRM or spreadsheets. See migrate to Zoho.
5Finance linkZoho Books UAE edition connected so quotes become invoices, then e-invoices on your mandate date.
6Training and supportonline sessions in English or Arabic, then support from our Dubai team.
Integration
How does Zoho CRM connect to UAE finance and e-invoicing?
In the UAE, the link that matters most is from CRM to Zoho Books, because invoices must soon travel as e-invoices.
Zoho Books UAE editionAccepted quotes become VAT invoices with your TRN; on Professional or higher with the e-invoicing add-on, they go out as PINT-AE e-invoices over Peppol- Zoho SignContracts signed from the deal, with Zoho Sign live in the UAE data centres since January 2026
Zoho SalesIQWebsite and WhatsApp chats from UAE visitors become CRM leads
Zoho DeskSupport tickets sit on the same customer record
Zoho Software Trading LLC is a Ministry of Finance accredited e-invoicing service provider. Businesses with revenue of AED 50 million or more appoint a provider by 30 October 2026 and go live on 1 January 2027; others appoint by 31 March 2027 and go live on 1 July 2027. Details: UAE e-invoicing.
More Zoho in the UAE
Zoho in the UAE
every Zoho app we deploy for UAE companies, with AED pricing.
Zoho Books in the UAE
VAT, corporate tax and e-invoicing.
Zoho One in the UAE
CRM plus 50+ apps under one licence.
Zoho CRM for the Middle East
features, editions and integrations in full.
Frequently asked questions
How much does Zoho CRM cost in the UAE?
Zoho CRM costs AED 51 per user per month for Standard, AED 84 for Professional, AED 146 for Enterprise and AED 190 for Ultimate on annual billing, as of October 2026. Monthly billing costs AED 73, AED 128, AED 183 and AED 237. A Free edition covers up to 3 users. Add 5% VAT. These are Zoho's own AED prices for the UAE, and we invoice them in AED from Dubai.
Is Zoho CRM hosted in the UAE?
New UAE accounts are. Zoho runs a UAE data centre, opened in January 2026, and assigns each account to the data centre of the country chosen at sign-up. If your account was opened earlier in another region, you can ask Zoho to migrate it, and we plan the move.
Can Zoho CRM quotes become UAE e-invoices?
Yes, through Zoho Books. Zoho CRM does not send e-invoices itself; an accepted quote or sales order becomes a Zoho Books invoice, and the Books UAE edition sends it as a PINT-AE e-invoice over Peppol on Professional or a higher plan with the e-invoicing add-on. Zoho is a Ministry of Finance accredited e-invoicing service provider, so no extra platform is needed.
Do you invoice Zoho CRM in AED?
Yes. UAE customers are billed by our UAE company, Gulf Infotech FZCO, in dirhams with 5% VAT. Licences, setup, migration, training and support are quoted as separate lines, so you can see what each part costs before you decide.
Do you support Zoho CRM outside Dubai?
Yes. We work with sales teams in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Setup, data migration and training are delivered remotely, so the service is the same in every emirate, with support from our Dubai team.
Talk to a Zoho CRM consultant in Dubai
Tell us how many salespeople you have, which entities you trade under and what you use today, and we will recommend an edition with an AED quote.
