Express
AED25.55
per agent per month, billed annually
- Billed monthly: AED 32.85
Small teams starting with tickets
- Email and social media tickets
- Web forms
- Workflows and direct assignment
- Multi-level escalations
Zoho Authorized Partner · UAE · Dubai office in JLT
Zoho Desk Help Desk Software Setup in UAE
A help desk for every UAE team that answers customers, from support to receivables, priced in dirhams, hosted in Zoho's UAE data centres and set up around your working week, languages and service levels.
Why Gulf Infotech
Why UAE customer-facing teams implement Zoho Desk with us
Zoho Authorized Partner
with a UAE company, Gulf Infotech FZCO, in JLT, Dubai, since 2012.
1,500+ active cloud customers
across the Middle East since 2007.
A large team of Zoho-certified engineers
part of a wider team certified across Google, Microsoft, cloud and security.
AED invoices
from our Dubai company, with 5% VAT.
Zoho apps we connect to Zoho Desk
Zoho Desk
Zoho SalesIQ
Zia
Zoho Analytics
Zoho Desk · start here
Zoho Desk in the UAE costs from AED 25.55 per agent per month on the Express plan, billed annually, plus 5% VAT, and new UAE accounts are hosted in Zoho's UAE data centre, with data residency in the UAE. Zoho Desk fully supports Arabic right to left. Gulf Infotech, one of the oldest Zoho partners in the UAE and a Zoho Authorized Partner with an office in Dubai, sets it up for customer-facing teams in Dubai, Abu Dhabi, Sharjah and across the Emirates.
Zoho Desk · Explained
Is Zoho Desk ticket data stored in the UAE?
Yes, for new UAE accounts. Zoho opened its UAE data centre in January 2026, with data residency in the UAE, and places each account in the data centre of the country chosen at sign-up. Tickets, customer emails and attachments for a UAE organisation therefore stay in the UAE. An account opened earlier in another region can ask Zoho to migrate it; we plan the move so ticket history and automations come across.
Zoho lists ISO 27001, SOC 2 Type II and PCI DSS certifications for its UAE data centres. Tickets often carry personal data, so we set agent roles, field masking and retention to match the requirements your compliance team sets. What Zoho Desk does in general is on the Zoho Desk page.
Zoho Desk · Licensing and pricing
How much does Zoho Desk cost in the UAE?
Zoho Desk in the UAE costs AED 25.55 to AED 146 per agent per month on annual billing, before 5% VAT. These are Zoho's AED list prices for the UAE, not a dollar conversion.
Standard
AED51
per agent per month, billed annually
- Billed monthly: AED 73
Growing support teams
- Everything in Express
- Instant messaging, including WhatsApp
- Knowledge base and community forum
- Answer bot
- Customer happiness ratings
- Custom reports and dashboards
Professional
AED84
per agent per month, billed annually
- Billed monthly: AED 128
Several departments or brands
- Everything in Standard
- Telephony
- Zia AI
- Blueprints
- Multiple departments
- Round-robin assignment
Enterprise
AED146
per agent per month, billed annually
- Billed monthly: AED 183
Larger support operations
- Everything in Professional
- Live chat with Zoho SalesIQ
- Guided conversations
- Skill-based assignment
- Multi-brand help centre
- Custom modules and sandbox
Compare all features
| Feature | Express | Standard | Professional | Enterprise |
|---|---|---|---|---|
| Email and social media tickets | Included | Included | Included | Included |
| Web forms | Included | Included | Included | Included |
| Workflows and direct assignment | Included | Included | Included | Included |
| Multi-level escalations | Included | Included | Included | Included |
| Contact management | Included | Included | Included | Included |
| Custom domain | Included | Included | Included | Included |
| Instant messaging, including WhatsApp | Not included | Included | Included | Included |
| Knowledge base and community forum | Not included | Included | Included | Included |
| Answer bot | Not included | Included | Included | Included |
| Customer happiness ratings | Not included | Included | Included | Included |
| Custom reports and dashboards | Not included | Included | Included | Included |
| Telephony | Not included | Not included | Included | Included |
| Zia AI | Not included | Not included | Included | Included |
| Blueprints | Not included | Not included | Included | Included |
| Multiple departments | Not included | Not included | Included | Included |
| Round-robin assignment | Not included | Not included | Included | Included |
| Multilingual help centre | Not included | Not included | Included | Included |
| Live chat with Zoho SalesIQ | Not included | Not included | Not included | Included |
| Guided conversations | Not included | Not included | Not included | Included |
| Skill-based assignment | Not included | Not included | Not included | Included |
| Multi-brand help centre | Not included | Not included | Not included | Included |
| Custom modules and sandbox | Not included | Not included | Not included | Included |
From the vendor's pricing page: zoho.com/desk/pricing.html, 9 Nov 2026
Prices as of October 2026 · per agent per month · Zoho's AED list prices · exclude VAT (5%). Zoho Desk is also part of Zoho One in the UAE.
Licences are one component: deployment and security configuration, migration, training and support are separate, paid components, quoted in AED for your requirement.
Monthly prices, paid annually upfront with a 12-month commitment.
Zoho Desk · What we deliver
What do we set up differently for UAE support teams?
Business hours and holidays
SLA clocks on your UAE working week, with Eid and national holidays in the calendar, so deadlines are fair.
Every customer-facing team
customer and technical support, receivables, payables, feedback and surveys, each with its own department and reports.
Arabic and English
full Arabic right-to-left support, an Arabic and English help centre, reply templates in both languages, and routing by language.
Email, WhatsApp and phone
the channels UAE customers use most, in one queue.
Several entities
separate departments and brands for mainland and free zone companies under one account.
Customer records
tickets linked to Zoho CRM accounts, and to invoices in Zoho Books for billing questions.
Local support
Sunday to Friday, 8:30 am to 6:00 pm GST, delivered remotely from Dubai.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
Step by step
How do we roll out Zoho Desk for a UAE company?
Timelines are indicative estimates, not fixed commitments: they depend on agents, channels, data and how quickly your team decides.
Support review
channels, teams, languages, working hours and the service levels you promise.
Account in the right region
a new UAE organisation account, or a migration request for an existing one.
Configuration
departments, SLAs on UAE hours, assignment rules, Arabic and English templates.
Channels
support mailboxes, web forms, chat and WhatsApp connected.
Data move
open tickets, contacts and knowledge articles from your current tool. See migrate to Zoho.
Training and support
agent and admin sessions online, then support from our Dubai team.
Office
Gulf Infotech Dubai office
- Gulf Infotech FZCO
- Office 3306-4, 33rd Floor, BB1 Tower, Mazaya Business Avenue, JLT, PO Box 211860, Dubai, UAE Sales: +971 4 447 5814 · Support: +971 4 447 5815 Email: connect@gulfinfotech.com Hours: Monday to Friday, 8:30 am to 6:00 pm
Gulf Infotech FZCO
Local time--:--
From published office hours. Public holidays are not shown.
Zoho Desk · FAQs
Frequently asked questions
How much does Zoho Desk cost in the UAE?
Zoho Desk costs AED 25.55 per agent per month for Express, AED 51 for Standard, AED 84 for Professional and AED 146 for Enterprise on annual billing, as of October 2026. Monthly billing costs AED 32.85 to AED 183. A free plan lets you try it. Add 5% VAT. We invoice in AED from our Dubai company.
Is Zoho Desk hosted in the UAE?
New UAE accounts are. Zoho's UAE data centre opened in January 2026, and Zoho assigns each account to the data centre of the country chosen at sign-up. An existing account in another region can ask Zoho to migrate it, and we plan the move with you.
Can SLAs follow the UAE working week?
Yes. Zoho Desk business hours and holiday lists decide when SLA clocks run, so we set your actual working days, shift times and UAE public holidays. A ticket logged on a Friday evening then starts counting when your team is back, and managers see breaches that are real.
Can customers raise tickets in Arabic?
Yes. Zoho Desk fully supports Arabic right to left. Customers can email, send WhatsApp messages or fill in forms in Arabic, and we build the help centre and reply templates in Arabic and English.
Do you support Zoho Desk outside Dubai?
Yes. We support teams in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Setup, migration and training are delivered remotely, so the service is the same in every emirate.
Set up a help desk UAE customers notice
Tell us how many agents you have, which channels customers use and what you work in today, and we will recommend a Zoho Desk plan with an AED quote.
Talk to us during office hours