Remote Support Standard
AED37
per technician per month, billed annually
- Billed monthly: AED 44
On-demand sessions with customers or staff
- Concurrent sessions per technician: 2
- File transfer
- Multi-monitor navigation
- Reboot and reconnect
- Voice chat
Zoho Authorized Partner · UAE · Dubai office in JLT
Zoho Assist Remote Support Software in UAE
Remote support for UAE IT and service teams, priced in dirhams and hosted in Zoho's UAE data centres, so a technician in Dubai can fix a laptop in Fujairah without the drive.
Why Gulf Infotech
Why UAE IT teams set up Zoho Assist with us
Zoho Authorized Partner
with a UAE company, Gulf Infotech FZCO, in JLT, Dubai, since 2012.
1,500+ active cloud customers
across the Middle East since 2007.
Remote by design
we deliver all our own setup and support remotely, so we know what a good remote session needs.
AED invoices
from our Dubai company, with 5% VAT.
Zoho apps we connect to Zoho Assist
Zoho Assist
Zoho Desk
Zoho SalesIQ- Remote support
- Unattended access
Zoho Assist · start here
Zoho Assist in the UAE costs from AED 37 per technician per month on the Standard plan, billed annually, plus 5% VAT, and new UAE accounts are hosted in Zoho's UAE data centre, with data residency in the UAE. Gulf Infotech, one of the oldest Zoho partners in the UAE and a Zoho Authorized Partner with an office in Dubai, sets up Zoho Assist for IT and service teams in Dubai, Abu Dhabi, Sharjah and across the Emirates.
Zoho Assist · Explained
Where is Zoho Assist session data stored for UAE accounts?
In the UAE, for new UAE accounts. Zoho opened its UAE data centre in January 2026, with data residency in the UAE, and places each account in the data centre of the country chosen at sign-up. Session logs, recordings and the device list of a UAE organisation therefore stay in the UAE. An account opened earlier in another region can ask Zoho to migrate it; we plan the move with you.
Zoho lists ISO 27001, SOC 2 Type II and PCI DSS certifications for its UAE data centres. A technician on a user's screen can see personal data, so we switch on consent prompts, session recording rules and technician roles that match the requirements your compliance team sets. How Zoho Assist works in general is on the Zoho Assist page.
Zoho Assist · Licensing and pricing
How much does Zoho Assist cost in the UAE?
Zoho Assist in the UAE costs AED 37 to AED 88 per technician per month on annual billing, before 5% VAT. These are Zoho's AED list prices for the UAE.
Remote Support Professional
AED54.5
per technician per month, billed annually
- Billed monthly: AED 66
Busier service desks
- Everything in Standard
- Concurrent sessions per technician: 4
- Mobile device support
- Scheduled sessions
- Screen sharing
- Session notes
Remote Support Enterprise
AED88
per technician per month, billed annually
- Billed monthly: AED 102
Larger teams with stricter controls
- Everything in Professional
- Concurrent sessions per technician: 6
- Session recording
- Departments
- Service queue
- Video chat
Unattended Access Standard
AED37
per technician per month, billed annually
- Billed monthly: AED 44
Managing your own computers and servers
- Computer grouping and group permissions
- Bulk deployment
- Wake on LAN and remote power options
- File transfer
Unattended Access Professional
AED54.5
per technician per month, billed annually
- Billed monthly: AED 66
Larger fleets of unattended devices
- Everything in Standard
- Session recording
- Remote printing and script execution
- Mobile and IoT device support
- Departments and rebranding
- Credential manager
- Get an AED quote
Not sure which plan fits?
Tell us your team size and how you work, and we will recommend a plan and quote it in your currency.
Compare all features
| Feature | Standard | Professional | Enterprise |
|---|---|---|---|
| Concurrent sessions per technician | 2 | 4 | 6 |
| File transfer | Included | Included | Included |
| Multi-monitor navigation | Included | Included | Included |
| Reboot and reconnect | Included | Included | Included |
| Session transfer | Included | Included | Included |
| Voice chat | Included | Included | Included |
| Zendesk, ServiceNow, Freshservice, Freshdesk and Jira integrations | Included | Included | Included |
| Mobile device support | Not included | Included | Included |
| Scheduled sessions | Not included | Included | Included |
| Screen sharing | Not included | Included | Included |
| Session notes | Not included | Included | Included |
| Rebranding | Not included | Included | Included |
| Advanced session audit | Not included | Included | Included |
| Session recording | Not included | Not included | Included |
| Departments | Not included | Not included | Included |
| Service queue | Not included | Not included | Included |
| Video chat | Not included | Not included | Included |
| Remote printing | Not included | Not included | Included |
| Webhooks and Zapier | Not included | Not included | Included |
| Feature | Standard | Professional |
|---|---|---|
| Computer grouping and group permissions | Included | Included |
| Bulk deployment | Included | Included |
| Wake on LAN and remote power options | Included | Included |
| File transfer | Included | Included |
| Voice chat | Included | Included |
| Session recording | Not included | Included |
| Remote printing and script execution | Not included | Included |
| Mobile and IoT device support | Not included | Included |
| Departments and rebranding | Not included | Included |
| Credential manager | Not included | Included |
| Webhooks and Zapier | Not included | Included |
From the vendor's pricing page: zoho.com/assist/pricing.html, 9 Nov 2026
Prices as of October 2026 · per technician per month · Zoho's AED list prices · exclude VAT (5%). Zoho Assist is also part of Zoho One in the UAE.
Licences are one component: deployment and security configuration, migration, training and support are separate, paid components, quoted in AED for your requirement.
Monthly prices, paid annually upfront with a 12-month commitment.
Zoho Assist · What we deliver
What do we set up for UAE IT and service teams?
Branches across the emirates
device groups per office or store, so a Dubai technician reaches Abu Dhabi or RAK machines in the right group.
Consent and recording rules
user prompts before a session, recording only where policy allows, and logs kept in the UAE-hosted account.
Unattended access for your own fleet
laptops, tills and servers reachable after hours without someone at the desk.
Tickets first
sessions started from Zoho Desk tickets, with the session record on the ticket.
Arabic and English
user-facing messages and technician training in either language.
Local support
Sunday to Friday, 8:30 am to 6:00 pm GST, delivered remotely from Dubai.
Step by step
How do we roll out Zoho Assist for a UAE company?
Timelines are indicative estimates, not fixed commitments: they depend on devices, policies and how quickly your team decides.
Review
who supports whom, which devices need unattended access and what your security policy allows.
Account in the right region
a new UAE organisation account, or a migration request for an existing one.
Configuration
technicians, roles, device groups, consent prompts and recording rules.
Deployment
agents installed on your own computers and servers, and a branded customer join page.
Links
Zoho Desk and your other tools connected so sessions start from tickets.
Training and support
technician sessions online, then support from our Dubai team.
Office
Gulf Infotech Dubai office
- Gulf Infotech FZCO
- Office 3306-4, 33rd Floor, BB1 Tower, Mazaya Business Avenue, JLT, PO Box 211860, Dubai, UAE Sales: +971 4 447 5814 · Support: +971 4 447 5815 Email: connect@gulfinfotech.com Hours: Monday to Friday, 8:30 am to 6:00 pm
Gulf Infotech FZCO
Local time--:--
From published office hours. Public holidays are not shown.
Zoho Assist · start here
More Zoho in the UAE
Zoho Assist · FAQs
Frequently asked questions
How much does Zoho Assist cost in the UAE?
Zoho Assist Remote Support costs AED 37 per technician per month for Standard, AED 54.5 for Professional and AED 88 for Enterprise on annual billing, as of October 2026. Unattended Access costs AED 37 for Standard and AED 54.5 for Professional. Monthly billing costs AED 44 to AED 102. Add 5% VAT. We invoice in AED from Dubai.
Is Zoho Assist hosted in the UAE?
New UAE accounts are. Zoho's UAE data centre opened in January 2026, and Zoho assigns each account to the data centre of the country chosen at sign-up. An existing account in another region can ask Zoho to migrate it, and we plan the move.
Do users have to approve a remote session?
For on-demand support, yes: the user joins from a link or code and accepts the session, so nobody connects without their knowledge. For your own computers with unattended access, your policy decides; we set prompts, recording and technician permissions to match it.
Can a Dubai technician support branches in other emirates?
Yes. That is the point of Zoho Assist: a technician in Dubai connects to a computer in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah or Umm Al Quwain over the internet. We group devices by branch so the right technician sees the right machines.
Who supports Zoho Assist after setup?
Our Dubai team, Sunday to Friday, 8:30 am to 6:00 pm GST, by phone, email and our support portal. Support is delivered remotely and sold as a separate plan, so you choose the level you need.
Fix problems across the Emirates without the drive
Tell us how many technicians you have and which devices they support, and we will recommend a Zoho Assist plan with an AED quote.
Talk to us during office hours