Terms & Conditions

Licence. We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Site to learn about, evaluate and buy our Licences and Services.

Restrictions. You must not (a) copy, sell, rent, distribute or commercially exploit the Site or its content; (b) modify, reverse engineer or create derivative works of any part of the Site; (c) use the Site to build a similar or competing service; (d) use bots, scrapers or other automated means to access or collect content from the Site; (e) upload or send anything unlawful, harmful or malicious, or try to gain unauthorised access to the Site or its systems; or (f) use the Site in any way that breaches these terms.

Changes to the Site. We may change, suspend or withdraw the Site or any part of it at any time, without notice and without liability to you.

Information on the Site. Content on the Site is general information, not professional advice. Prices, plans and product features shown on the Site are indicative, may change without notice and may differ by country. The price and scope that bind us are those in your Order. We may correct any error on the Site or in a quotation at any time, including after an Order is placed, before we deliver.

A quotation is an invitation to order. It is valid for the period it states or, if none is stated, for 7 days. An Order becomes binding on both parties when we confirm it in writing, issue an invoice for it or start provisioning or delivery, whichever comes first.

We may decline any order, including where the Vendor does not accept it.

You are responsible for the accuracy of the information you give us, including user counts, plans, domain names and billing details. Licences provisioned on the basis of that information are chargeable even if the information was wrong.

Fees and taxes. Fees are as stated in your Order, in the currency stated there. Unless the Order says otherwise, Fees exclude VAT and any other taxes, duties and charges, which you pay in addition.

When payment is due. You pay each invoice in full by its due date, without set-off, deduction or withholding. Bank, card and transfer charges and any exchange-rate differences are yours.

Online payment. Payments made on the Site or through a payment link are processed by a third-party payment gateway. The payment gateway's own terms and privacy notice apply to its processing of your payment. Gulf Infotech does not receive or store your full card number. A payment is complete only when we receive cleared funds.

Disputed payments and chargebacks. You agree not to dispute or reverse a valid payment through your bank or card issuer. If you do, the disputed amount and every cost we incur because of the dispute become immediately payable, and we may suspend your Licences and Services until they are paid.

Late payment. If any amount is overdue, we may, without liability and without affecting our other rights, suspend or stop delivery of Services, suspend or ask the Vendor to suspend your Licences, and withhold deliverables until all overdue amounts are paid. You remain liable for the Fees for the whole commitment term during any suspension.

Vendor price changes. Vendors set their own prices. Where a Vendor changes its price or currency, the new price applies from your next renewal or from the date the Vendor applies it to us, whichever is earlier.

Vendor terms apply. Each Licence is subject to the Vendor's own customer agreement, product terms and policies, which you accept when the Licence is provisioned. Gulf Infotech is a reseller and solution provider, not the Vendor.

Commitment. A Licence runs for the commitment term in your Order (for example, an annual commitment). The commitment starts on the day the Licence is provisioned, and the Fees for the whole term are payable even where the Vendor or the Order allows payment in instalments.

Changes and renewal. You may add licences during the term. Reductions, plan changes and non-renewal are possible only at the end of the term and only as the Vendor's terms allow; you must tell us in writing before the renewal date.

Vendor responsibility. The Vendor alone is responsible for the availability, performance, security, features and data location of its products. Gulf Infotech gives no warranty for any Licence beyond what the Vendor itself provides, and your only remedies for a Licence are those the Vendor offers.

SLA and scope. Services are delivered as described in your Order. Support and after-sales Services are also governed by the SLA. These terms and the SLA are separate documents; where they conflict on a support matter, the SLA prevails.

Delivery. Services are delivered remotely unless your Order states otherwise. Timelines we give are estimates and depend on your requirements and on your timely cooperation.

Your cooperation. You give us, on time, the access, credentials, information, decisions and staff time we reasonably need. We are not responsible for any delay, extra cost or failure caused by you, your other suppliers or a Vendor. Extra work caused by such delays, or requested outside the agreed scope, is charged separately.

Acceptance. A Service is accepted when we complete it, or when you start using its result, whichever comes first, unless you report a material defect in writing within 5 working days of completion.

An Order cannot be cancelled once it becomes binding, from day one of the purchase. This applies to Licences and to Services, including training and support.

No Vendor offers refunds for the Licences we supply, and Gulf Infotech does not refund any Fees, in whole or in part, including for unused licences, unused support tickets or hours, or Services you choose not to use. Gulf Infotech does not issue gift cards or credits. See our Refund Policy.

All intellectual property rights in the Site and its content belong to Gulf Infotech or its licensors.

Gulf Infotech keeps all rights in its own tools, methods, templates, scripts, configurations, documentation and know-how, including anything we develop while delivering Services. Once you have paid all Fees for a Service in full, you may use its deliverables for your own internal business purposes.

Vendors keep all rights in their products. Nothing in these terms transfers any intellectual property right to you, except the limited rights stated in this section and in Section 3.1.

Gulf Infotech's name, logos and the trademarks of Vendors shown on the Site may not be used without the owner's prior written consent.

The Site and its content are provided "as is" and "as available", without any warranty of any kind.

We perform Services with reasonable care and skill. To the fullest extent permitted by law, we give no other warranty or representation, express or implied, including any warranty of fitness for a particular purpose, uninterrupted or error-free operation, or that a Licence or Service will meet your requirements or achieve any particular result.

To the fullest extent permitted by law, Gulf Infotech is not liable for any loss of profit, revenue, business, contracts, goodwill or anticipated savings, any loss or corruption of data, any cost of substitute products or services, or any indirect, incidental, special, consequential or punitive loss, however caused, even if we were told it was possible.

Gulf Infotech's total liability arising out of or in connection with an Order, whether in contract, tort, negligence or otherwise, is limited to the Fees you paid to Gulf Infotech for the specific Service that gave rise to the claim in the 3 months before the event giving rise to it. For Licences, our liability is limited to passing on any remedy the Vendor gives us. For use of the Site alone, our total liability is limited to USD 50.

Gulf Infotech is not liable for any act or omission of a Vendor, including outages, data loss, security incidents, price changes or the withdrawal of a product.

You must bring any claim within 12 months of the event giving rise to it.

We may suspend or end your access to the Site, or suspend or terminate any Order, immediately by notice if you breach these terms or an Order, fail to pay any amount when due, or become insolvent.

On termination for any reason, all unpaid Fees, including the Fees for the rest of any commitment term, become immediately payable. No Fees are refunded.

Sections 5, 8, 10, 12, 13, 14, 17 and 18 survive the end of these terms or of any Order.

Governing law. These terms and any Order are governed by the laws of the country where the contracting Gulf Infotech company is registered: the Sultanate of Oman for Gulf Infotech LLC, the United Arab Emirates (as applied in the Emirate of Dubai) for Gulf Infotech FZCO, and the State of Qatar for Gulf Infotech WLL. Use of the Site alone is governed by the laws of the Sultanate of Oman.

Courts. The courts of Muscat (for Gulf Infotech LLC), Dubai (for Gulf Infotech FZCO) or Doha (for Gulf Infotech WLL) have exclusive jurisdiction over any dispute. Gulf Infotech may also bring proceedings to recover unpaid Fees, or to protect its intellectual property or confidential information, in any court that has jurisdiction over you.

First, talk to us. Before starting proceedings, you must send a written notice describing the dispute to legal@gulfinfotech.com and allow 30 days for the parties to try to settle it.

Order of precedence. If documents conflict, this order applies: a signed agreement with you, the Order, the SLA (for support matters), these terms. The Vendor's terms always govern the Licence itself.

Entire agreement. These terms, together with your Order and the documents named in them, are the whole agreement between you and Gulf Infotech on their subject. Terms in your purchase orders or other documents do not apply, even if we accept or sign them.

Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign or subcontract our rights and obligations, including to another Gulf Infotech company.

Severability and waiver. If a provision is found invalid or unenforceable, it is modified to the minimum extent needed to make it enforceable, and the rest of these terms continue in force. A failure or delay in enforcing a right is not a waiver of it.

Notices and electronic communication. We may send you notices by email to the address you gave us. You agree that agreements, notices and other communications we send electronically satisfy any requirement that they be in writing.

Language. These terms are published in English and Arabic. If the two versions conflict, the English version prevails.

Privacy. Our Privacy Policy explains how we handle personal data.