Unattended access for branch PCs
group computers by branch or client, deploy the agent in bulk, and wake machines with Wake on LAN for after-hours patching.
Zoho Authorized Partner · Dubai · Muscat · Doha
Zoho Assist remote support
We set up Zoho Assist so your technicians can fix a laptop in Sohar or a till in Sharjah from the office, with every session logged against a ticket.
Why Gulf Infotech
Why teams across the Middle East set up Zoho Assist with us
Zoho Authorized Partner
with offices in Dubai, Muscat (head office) and Doha.
Since 2007
with 1,500+ active cloud customers across the Middle East and 350,000+ users migrated.
Six GCC countries
Saudi Arabia, Kuwait and Bahrain served from Dubai.
English and Arabic
support for your admins and technicians.
Zoho apps we connect to Zoho Assist
Zoho Assist
Zoho Desk
Zoho SalesIQ- Remote support
- Unattended access
Zoho Assist · start here
Zoho Assist is cloud remote support software that lets technicians view and control a customer's or employee's computer or phone over the internet, on demand or unattended. Gulf Infotech, a Zoho Authorized Partner in business since 2007 with offices in Dubai, Muscat and Doha, sets up Zoho Assist for IT and service teams across the Middle East.
Zoho Assist · Explained
What does Zoho Assist do, and who is it for?
Zoho Assist does two jobs. Remote Support is for on-demand help: a customer or colleague clicks a link, and your technician sees their screen within the session. Unattended Access is for machines you manage: you install an agent once, then connect to that PC or server any time, with nobody at the desk.
Technicians work from a browser and do not need to install anything to start a session. Zoho lists Windows, Mac, Linux, Raspberry Pi, Android, iOS and Chrome OS as supported devices. Sessions are encrypted with TLS 1.2 and AES 256-bit, and technicians can sign in with two-factor authentication.
It suits internal IT teams with staff in several branches, managed service providers, software vendors that support their own customers, and after-sales teams for point-of-sale or office equipment. If your team spends hours driving between Muscat and Sohar, or Dubai and Abu Dhabi, to fix problems a screen share would solve, this is the tool.
Zoho Assist · What we deliver
Which Zoho Assist features matter most in the GCC?
Session links over any channel
send the invite by email, or copy the link and paste it into WhatsApp or SMS. The customer can also enter the session ID at join.zoho.com.
Zoho Desk tickets
start a session from inside a ticket, and the session notes are saved back to that ticket.
Mobile devices
support Android and iOS phones from the Professional plan, useful for field staff and sales teams.
Session recording and audit
record sessions for quality and compliance on Remote Support Enterprise or Unattended Access Professional.
File transfer and multi-monitor
move logs and installers, and switch between screens, on every paid plan.
Zoho Assist · Licensing and pricing
How much does Zoho Assist cost?
Zoho Assist is licensed per technician, with a free plan for basic remote support and a 15-day free trial of paid plans. The plan you need depends on how many sessions each technician runs at once and if you manage unattended machines.
Remote Support Standard
- Licence unit: Per technician
- Concurrent sessions: 2 per technician
Desktop help for customers or staff
- Concurrent sessions per technician: 2
- File transfer
- Multi-monitor navigation
- Reboot and reconnect
- Voice chat
Remote Support Professional
- Licence unit: Per technician
- Concurrent sessions: 4 per technician
Adds mobile devices, scheduling, white labeling
- Everything in Standard
- Concurrent sessions per technician: 4
- Mobile device support
- Scheduled sessions
- Screen sharing
- Session notes
Remote Support Enterprise
- Licence unit: Per technician
- Concurrent sessions: 6 per technician
Adds session recording, departments, service queue
- Everything in Professional
- Concurrent sessions per technician: 6
- Session recording
- Departments
- Service queue
- Video chat
Unattended Access Standard / Professional
- Licence unit: Per technician
- Concurrent sessions: Unlimited
Managing branch PCs and servers
- Computer grouping and group permissions
- Bulk deployment
- Wake on LAN and remote power options
- File transfer
Compare all features
| Feature | Standard | Professional | Enterprise |
|---|---|---|---|
| Concurrent sessions per technician | 2 | 4 | 6 |
| File transfer | Included | Included | Included |
| Multi-monitor navigation | Included | Included | Included |
| Reboot and reconnect | Included | Included | Included |
| Session transfer | Included | Included | Included |
| Voice chat | Included | Included | Included |
| Zendesk, ServiceNow, Freshservice, Freshdesk and Jira integrations | Included | Included | Included |
| Mobile device support | Not included | Included | Included |
| Scheduled sessions | Not included | Included | Included |
| Screen sharing | Not included | Included | Included |
| Session notes | Not included | Included | Included |
| Rebranding | Not included | Included | Included |
| Advanced session audit | Not included | Included | Included |
| Session recording | Not included | Not included | Included |
| Departments | Not included | Not included | Included |
| Service queue | Not included | Not included | Included |
| Video chat | Not included | Not included | Included |
| Remote printing | Not included | Not included | Included |
| Webhooks and Zapier | Not included | Not included | Included |
| Feature | Standard | Professional |
|---|---|---|
| Computer grouping and group permissions | Included | Included |
| Bulk deployment | Included | Included |
| Wake on LAN and remote power options | Included | Included |
| File transfer | Included | Included |
| Voice chat | Included | Included |
| Session recording | Not included | Included |
| Remote printing and script execution | Not included | Included |
| Mobile and IoT device support | Not included | Included |
| Departments and rebranding | Not included | Included |
| Credential manager | Not included | Included |
| Webhooks and Zapier | Not included | Included |
From the vendor's pricing page: zoho.com/assist/pricing.html, 9 Nov 2026
Zoho's USD list prices per technician per month, billed annually: Remote Support Standard $10, Professional $15 and Enterprise $24; Unattended Access Standard $10 and Professional $15 (billed monthly: $12, $18, $28, $12 and $18). Prices as of October 2026, excluding VAT. We quote in OMR, AED or QAR, and in USD for Saudi Arabia, Kuwait and Bahrain. If you also need a help desk, CRM and accounting, Zoho One includes Zoho Assist with 50+ other apps.
Licences are one component: deployment and security configuration, migration, training and support are separate, paid components, quoted for your requirement.
Monthly prices, paid annually upfront with a 12-month commitment.
Step by step
What does a Zoho Assist implementation include?
A Zoho Assist rollout for one support team typically goes live in one to two weeks. These durations are indicative estimates, not fixed commitments: they depend on your number of users, the complexity, your current setup, the requirements of the new platform and the availability of your team and decision-makers.
Support review
who you support, which devices, how many sessions run at once, and if you need unattended access.
Plan and licences
we recommend the Remote Support or Unattended Access plan and the number of technicians.
Configuration
technicians, departments, computer groups, permissions, and branded invitation emails.
Agent deployment
mass deployment of the unattended agent to your PCs and servers.
Integrations
link Zoho Desk or your existing help desk so sessions start from tickets.
Training and support
technician and admin training live online or in person, then local support.
Zoho Assist · At a glance
How does Zoho Assist connect with other Zoho apps?
Zoho does not list a Zoho Books integration for Assist. For billable support, we log the work in Zoho Desk or Zoho Projects and invoice from Zoho Books.
- Zoho Desk
- Start an attended or unattended session from a ticket; session notes are added to the ticket
- Zoho SalesIQ
- Listed integration, so a website chat can lead into a remote session when the visitor needs hands-on help
- Zoho One
- Zoho Assist is part of the bundle, with one sign-in and admin panel
- Freshdesk, Zendesk, Jira
- Zoho lists these help desks as integrations if you are not on Zoho Desk
- Microsoft Teams, Slack
- Also listed by Zoho as Assist integrations
Zoho Assist · FAQs
Frequently asked questions
What is Zoho Assist?
Zoho Assist is remote support and remote access software from Zoho. Technicians use it to view and control a computer or mobile device over the internet, either on demand when a user shares a session link, or unattended on machines where an agent is installed. It supports Windows, Mac, Linux, Android, iOS and Chrome OS, and sessions are encrypted. Gulf Infotech sets it up across the Middle East.
How much does Zoho Assist cost?
Zoho Assist is priced per technician, with a free plan for basic remote support and a 15-day free trial. Remote Support comes in Standard, Professional and Enterprise, which allow 2, 4 and 6 concurrent sessions per technician. Unattended Access has Standard and Professional plans. Zoho's list price starts at $10 per technician per month, billed annually. We quote in OMR, AED or QAR (USD for Saudi Arabia, Kuwait and Bahrain), or ask us to compare it with Zoho One.
How long does Zoho Assist setup take?
A Zoho Assist rollout for one support team typically goes live in one to two weeks. Attended remote support works almost immediately; most of the time goes into deploying the unattended agent to your machines, setting up computer groups and permissions, and connecting your help desk. Larger estates with many branches take longer. We agree a timeline after reviewing your devices and team. These durations are indicative and change with your requirements.
Can Zoho Assist integrate with WhatsApp and Zoho Books?
Not directly. Zoho does not list WhatsApp or Zoho Books integrations for Assist. You can still copy a session link and send it by WhatsApp, and customers join with one click. For billing, we log support work in Zoho Desk or Zoho Projects, which do connect to Zoho Books, so support hours can still be invoiced.
Can we support staff who do not speak English?
Yes. The person receiving support only needs to click a link or enter a session ID, so language is rarely a barrier. Your technicians can talk them through it in Arabic using the built-in voice chat. We also train your technicians and admins in English or Arabic, live online or in person in Dubai, Muscat or Doha.
Is Zoho Assist secure enough for finance and government machines?
Zoho Assist encrypts sessions with TLS 1.2 and AES 256-bit, supports two-factor sign-in, and on Unattended Access you can require the user at the machine to confirm before a session starts. Higher plans add session recording and audit logs. For sensitive machines, we restrict which technicians can reach which computer groups and review the logs with your security team.
Available in your country
Local prices, office and invoicing
Fix problems without the drive
Tell us how many technicians you have and what you support, and we will recommend a plan and quote it in your currency.
Talk to us during office hours