Zoho, Microsoft and Google partner · serving the Middle East since 2007
Zoho Authorized Partner · Dubai · Muscat · Doha
We set up Zoho SalesIQ so your website and WhatsApp conversations reach the right person in Arabic or English, and every serious enquiry lands in your CRM as a lead.
Visitors online4
Lead score86
Chat with usالعربية · English
Hi! Are you asking about pricing or a demo?
Pricing for 25 users, please.
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Lead created in Zoho CRM
Zoho Authorized Partnerwith offices in Dubai, Muscat (head office) and Doha.
Since 2007with 1,500+ active cloud customers across the Middle East and 350,000+ users migrated.
Six GCC countriesSaudi Arabia, Kuwait and Bahrain served from Dubai.
Arabic and Englishwe write bilingual chatbot flows and canned replies from scratch, rather than translating English ones.
Some of the clients we work with
Zoho SalesIQ is live chat and visitor tracking software for websites and mobile apps, with chatbots, WhatsApp and social messaging, lead scoring and a direct link to Zoho CRM. Gulf Infotech, a Zoho Authorized Partner in business since 2007 with offices in Dubai, Muscat and Doha, sets up Zoho SalesIQ for sales and support teams across the Middle East.
Zoho SalesIQ adds a chat window to your website and shows your team who is browsing right now: which country, which page, how often they have visited, and whether they are already a customer. Operators can wait for a chat or start one with a visitor who has spent five minutes on your pricing page. A chatbot answers routine questions out of hours and hands over to a person when needed.
It suits businesses across the Middle East whose website brings enquiries: real estate developers and brokers, car dealers, clinics, schools and universities, travel agencies, B2B distributors and software companies. It also works inside your mobile app through Zoho's Mobilisten SDK for Android, iOS and React Native.
Our view: live chat only helps if someone answers. We plan coverage first, then use the chatbot for the hours and questions your team cannot cover.
Live chat
العربية · EnglishHi! Are you asking about pricing or a demo?
Pricing for 25 users, please.
— Operator joined —
Sure. A consultant will join in a moment.
Lead created in Zoho CRM
set the widget to Arabic and it switches to right-to-left, with bilingual greetings and bot flows.
connect your WhatsApp Business account so WhatsApp chats arrive in the same operator inbox as website chats, with a chatbot and approved templates for follow-ups.
Zoho lists these social channels too; availability varies by country.
score visitors by pages, time and actions, so sales calls the warmest leads first.
chat transcripts and visitor details create or update CRM leads automatically.
route chats by department, and set hours for a Sunday to Thursday or Monday to Friday week.
chat translation and the Zia answer bot are on the Enterprise plan.
Zoho SalesIQ is licensed per operator, with a free plan for 3 operators that tracks 10,000 visitors and handles 100 chats a month.
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Operator chat sessions | 1,000 a month | Unlimited | Unlimited |
| Bot chat sessions | 25,000 a month | 50,000 a month | 200,000 a month |
| User profiles | 4 | 6 | 13 |
| Messaging channels (WhatsApp, Instagram, Messenger, Telegram) | Included | Included | Included |
| Lead and company scoring | Included | Included | Included |
| Chat routing, transfer and translation | Included | Included | Included |
| Audio, video calls and screen sharing | Included | Included | Included |
| Workflows | Included | Included | Included |
| Conversation monitor | Not included | Included | Included |
| Dynamic FAQs | Not included | Included | Included |
| Real-time reporting | Not included | Included | Included |
| Custom widgets | Not included | Included | Included |
| Answer Bot | Not included | Not included | Included |
| Company profile enrichment | Not included | Not included | Included |
| Audit logs | Not included | Not included | Included |
| Cloud telephony and PBX integration | Not included | Not included | Included |
From the vendor's pricing page: zoho.com/salesiq/pricing.html, 9 Nov 2026
WhatsApp messaging channels start on Basic. WhatsApp itself charges per template conversation, on top of the SalesIQ licence. Zoho's USD list prices per operator per month, billed annually: Basic $7, Professional $12.75 and Enterprise $20 (billed monthly: $10, $17 and $25). Prices as of October 2026, excluding VAT. We quote in OMR, AED, QAR or USD. Zoho One includes SalesIQ with CRM, Desk and 50+ other apps.
Licences are one component: deployment and security configuration, migration, training and support are separate, paid components, quoted for your requirement.
Monthly prices, paid annually upfront with a 12-month commitment.
Implementation
A Zoho SalesIQ rollout for one website typically goes live in one to three weeks. Connecting WhatsApp depends on Meta verifying your business. These durations are indicative estimates, not fixed commitments: they depend on your number of users, the complexity, your current setup, the requirements of the new platform and the availability of your team and decision-makers.
Rollout plan
Integration
Zoho CRMVisitors and chat transcripts become leads or update contacts
Zoho DeskListed integration so support chats that need follow-up can continue as ticketsMuscat head office, OMR quotes.
Dubai office, AED quotes.
Doha office, QAR quotes.
USD quotes, served from Dubai.
and Zoho in Bahrain: served from Dubai.
Zoho SalesIQ is live chat, chatbot and visitor tracking software from Zoho. It adds a chat window to your website or app, shows who is browsing in real time, scores visitors as leads, and brings WhatsApp and social messages into one operator inbox. It connects to Zoho CRM and Zoho Desk. Gulf Infotech sets it up and supports it across the Middle East.
Zoho SalesIQ is priced per operator on the Basic, Professional and Enterprise plans, and there is a free plan for 3 operators with 10,000 tracked visitors and 100 chats a month. WhatsApp and social channels start on Basic, and WhatsApp charges separately per template conversation. Zoho's list price starts at $7 per operator per month on Basic, billed annually; we quote in OMR, AED, QAR or USD.
A Zoho SalesIQ rollout for one website typically goes live in one to three weeks. Adding the chat widget takes minutes; the time goes into departments, business hours, bilingual chatbot flows and the Zoho CRM link. Connecting WhatsApp also depends on Meta verifying your business account. We agree a timeline after the enquiry review. These durations are indicative and change with your requirements.
WhatsApp yes, Zoho Books not directly. SalesIQ connects your WhatsApp Business account so WhatsApp chats arrive alongside website chats, with chatbots and approved templates for outbound messages. Zoho does not list a Zoho Books integration for SalesIQ; leads go to Zoho CRM, and Zoho CRM connects to Zoho Books for quotes and invoices.
Yes. When you choose Arabic as the chat language, SalesIQ switches the chat window to right-to-left layout. We write the greetings, offline messages, canned replies and chatbot flows in Arabic and English, and set up a department of Arabic-speaking operators. Machine translation of chats is available on the Enterprise plan if your team does not speak the visitor's language.
Use both if your customers use both. SalesIQ is the better home for website visitors and lead scoring, and it can also run your WhatsApp Business number in the same inbox. If WhatsApp is your main sales channel and you need complex automated flows, see our WhatsApp chatbot service. We will recommend one setup, not two overlapping ones.
Tell us your website, channels and team hours, and we will recommend a plan and quote it in your currency.
