Privacy Policy

Data you give us. When you fill in a form, use the chat on the Site, register for a webinar or event, email or call us, or place an order:

• name, job title, company, country and city;
• email address and phone number;
• your message, the products or services you ask about, and your number of users;
• billing details and the details needed to set up your licences, such as domain names and administrator contacts;
• a CV and cover note, if you apply for a job.

Data we collect automatically. Your device's IP address, browser type and version, device identifiers, pages visited, time and date of visits, time spent on pages, referring and exit pages, and other diagnostic data, through server logs and cookies.

Data from others. Vendors and their authorised partners may send us data about your subscriptions, such as licence counts and renewal dates.

Payment data. Online payments are processed by a third-party payment gateway. Gulf Infotech receives confirmation of the payment but does not receive or store your full card number.

We use personal data to:

• answer your enquiries and send quotations;
• set up, renew and manage your licences with the vendors, and deliver, bill and support our services;
• run, secure and improve the Site, and detect and prevent fraud, abuse and technical problems;
• send you updates, webinar invitations and offers about our products and services; you can opt out at any time with the link in each email or by writing to us;
• assess job applications;
• meet our legal, tax and accounting obligations, and establish, exercise or defend legal claims.

We process your data because it is needed to take steps at your request before an order or to perform a contract with you, because we have a legitimate business interest in running and promoting our business, because the law requires it, or with your consent where consent is needed (for example, for analytics cookies).

We use cookies and similar technologies, such as tags and scripts. You choose which optional cookies to allow in the cookie banner when you first visit, and you can change your choice at any time with the "Cookie settings" link at the foot of every page, or in your browser. If you block essential cookies, parts of the Site may not work.

We keep an anonymous record of each cookie choice (the date and time, the choice, the page language, the page, the banner version and a random ID, with no name, email or IP address) to show that consent was given, for as long as needed to show consent.

We share personal data only as needed for the purposes above, with:

• the other Gulf Infotech companies;
• vendors and their authorised partners, to provision and manage your licences;
• service providers who work for us, such as website hosting, customer relationship and help desk software, email, chat, analytics and payment gateway providers, who may use the data only to provide their services to us;
• professional advisers, auditors and insurers;
• authorities, courts and other parties where the law requires it, or where we believe in good faith that disclosure is needed to protect our rights, property or safety, or those of our customers or others;
• a buyer or successor, if our business or part of it is reorganised, sold or transferred.

We do not sell your personal data.

We and our service providers process data in the countries where we operate and where those providers run their systems, which may be outside your country. By using the Site or sending us your data, you agree to that transfer. We take reasonable steps to make sure your data is protected wherever it is processed.

We keep personal data for as long as we need it for the purposes in this policy: for customers, for the duration of the relationship and afterwards for as long as needed for accounting, tax, legal and dispute purposes; for enquiries and marketing, until you ask us to stop or the data is no longer useful. We then delete or anonymise it.

You may ask us to give you a copy of your personal data, correct it, delete it, or stop using it for marketing. Send your request to legal@gulfinfotech.com. We will verify your identity and respond within a reasonable time, as the law that applies to you allows. We may keep data we need for legal, tax, accounting or dispute purposes. If you withdraw consent, this does not affect processing that took place before.

We use commercially reasonable technical and organisational measures to protect personal data. No transmission over the internet and no electronic storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your own passwords and accounts secure.

The Site is not directed at anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.

The Site links to sites we do not operate, including vendor websites. Their own privacy policies apply, and we are not responsible for their content or practices.

We may update this policy at any time. We publish the new version on this page with a new "Last updated" date, and it applies from that date. Please review this page from time to time.