Zoho, Microsoft and Google partner · serving the Middle East since 2007
Microsoft 365 · Support · Dubai · Muscat · Doha
A team that runs your Microsoft 365 tenant day to day: users, mailboxes, Teams, SharePoint, licences and security, with escalation to Microsoft when the fault is theirs.
Why Gulf Infotech
(Microsoft 365).
with 1,500+ active cloud customers across the Middle East.
with offices and local billing in Dubai, Muscat and Doha, not a queue that starts from zero.
since 2007.
Microsoft 365 apps we look after
Microsoft 365
Outlook
Microsoft Teams
SharePoint
OneDrive
Exchange Online
Microsoft Intune
CopilotMicrosoft 365 support · start here
Microsoft 365 support from Gulf Infotech is ongoing administration and helpdesk for your Microsoft 365 tenant: Outlook and Exchange, Teams, SharePoint and OneDrive, licences, security settings and Copilot. With offices in Dubai, Muscat and Doha, we have supported companies across the Middle East since 2007, remotely and in English and Arabic, and we open Microsoft cases on your behalf.
Microsoft 365 support · Explained
Your partner does. Microsoft's own admin documentation says that if you bought all your subscriptions through a partner, you contact that partner for support, and only your tenant admins can open requests with Microsoft directly. That makes the partner your real support line, so it matters whether that partner has people who know Exchange, Teams and Entra ID, and how quickly they pick up the phone.
Support plans
We support users and licences, Outlook and Exchange Online, Teams, SharePoint and OneDrive, security and identity, Intune devices where licensed, Copilot and Microsoft escalations, in four plans. Each includes everything in the plan before it, with response times counted in working hours from Sunday to Friday.
Tickets
4
tickets a year
Response
4h
working hours
What is included
Tickets
4
tickets a month
Response
4h
working hours
What is included
everything in Essentials
Tickets
8
tickets a month
Response
4h
working hours
What is included
everything in Standard
Tickets
16
tickets a month
Response
4h
working hours
What is included
everything in Premium
Not in any plan
Quoted separately from the plans: adding subdomains or extra domains, mailbox migration after sign-off, backing up user data, recovering data a user deleted, and problems caused by third parties such as your internet provider or domain registrar. Plan details: managed IT support. Support is a separate paid component from licences and is delivered remotely. Response times follow our service level agreement.
Microsoft 365 support
Not sure which plan?
Tell us how many users you have and how often your team needs help; we recommend a plan and scope it to your platforms.
Get a support quoteMicrosoft 365 support · Licensing and pricing
If you don't need a monthly plan, pay per ticket. One ticket is one issue, from the moment you raise it until we resolve it and close it with you, and you pay for each ticket we resolve. Buy tickets one at a time, or as a pack of 10 or 25 at a discount. A pack stays valid for the term of your main subscription with us, or for 1 year if you buy it on its own.
OMR25a ticket
OMR200
OMR 20 a ticket
OMR437.500
OMR 17.500 a ticket
AED250a ticket
AED2,000
AED 200 a ticket
AED4,375
AED 175 a ticket
QAR250a ticket
QAR2,000
QAR 200 a ticket
QAR4,375
QAR 175 a ticket
Prices as of October 2026 · per resolved ticket · Prices exclude VAT (Oman and UAE 5%; no VAT in Qatar). Customers in other countries: contact us for a quote. Microsoft 365 licences are separate.
Microsoft 365 support · What we deliver
Whether it comes from a plan or a ticket pack, every ticket gets the same service:
Outlook and mail delivery, Teams, SharePoint and OneDrive, users and licences, and security settings. Work listed as quoted separately (new domains, migrations, data backup or recovery) is not a ticket.
you get a ticket number by email, and every update on the case comes back to the person who raised it.
a company-wide outage is handled before an issue affecting one team, and one team before a single user.
Sunday to Friday, 8:30 am to 6:00 pm GST, by email, phone or remote session; pay-per-ticket requests get a response within the times set in our service level agreement.
an engineer diagnoses and fixes the issue, and connects by remote session only with your consent.
if the fault sits with Microsoft, we open the case, follow it and close it for you as part of the same ticket.
support is available in both languages.
we close the ticket only once you confirm the issue is resolved.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
Microsoft 365 support · What we deliver
who holds Global Administrator, and whether those accounts have MFA and no mailbox.
which SharePoint sites and Teams are open to guests, and whether that was intended.
SPF, DKIM and DMARC records, so your mail reaches customers and spoofed mail is blocked.
licences still assigned to leavers, or Premium licences on users who only need Basic.
from 1 December 2026 Microsoft turns on usage-based billing by default for new Copilot Business licences bought through partners, with a default limit of 4,000 Copilot Credits per user per month. We set limits that match your budget.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
Raise a ticket
you approve our partner request with Microsoft's granular delegated admin privileges (GDAP), which give us only the roles we need, for a set period.
we review admins, security settings, sharing and licences, and send you a short list of fixes. Health checks are part of our managed services; onboarding is a separate service.
you choose what we run and what stays with your team.
you raise requests on our support page, by email to support@gulfinfotech.com or by phone; urgent issues by phone.
with managed services, we report on tickets, licence changes and open risks at an agreed interval.
Coverage
Raise a ticket on our support page, or email support@gulfinfotech.com from your company address. For urgent issues, call the support line for your country during support hours (Sunday to Friday, 8:30 am to 6:00 pm GST, except public holidays).
Remote support · Countries served
01
Dubai, UAE
Local time--:--
From published office hours. Public holidays are not shown.
02
Muscat, Oman
Local time--:--
From published office hours. Public holidays are not shown.
03
Doha, Qatar
Local time--:--
From published office hours. Public holidays are not shown.
Our engineers may connect by remote session through Zoho Assist, only with your consent.
Microsoft 365 support · FAQs
Yes. Each ticket costs OMR 25 in Oman, AED 250 in the UAE or QAR 250 in Qatar, excluding VAT (prices as of October 2026), and you pay for each ticket we resolve. A pack of 10 tickets is 20% off and a pack of 25 is 30% off. Plans suit teams that raise requests every month; tickets suit occasional needs.
Managed Microsoft 365 means we run your tenant's daily administration: adding and removing users, assigning licences, mailbox and Teams changes, SharePoint permissions, MFA and Conditional Access, Defender alerts and Microsoft escalations. Each contract lists the areas we cover and the users in scope. Many customers also add device management with Intune and backup of mail and files.
Yes. We handle Outlook problems such as mail not arriving, profile and sync errors, shared mailboxes and calendar delegation, and Teams issues such as meeting settings, guest access, channel permissions and Teams Phone numbers. If the fault sits in Microsoft's service, we open the case with Microsoft and follow it until it is fixed.
We respond within 4 working hours on every plan, Sunday to Friday, 8:30 am to 6:00 pm GST. A company-wide email outage is handled before a single user's how-to question. Pay-per-ticket requests follow the same service level agreement. Urgent issues should also be phoned in to your support line.
No. We support a tenant whose licences are billed elsewhere once your admin grants us access through Microsoft's partner admin tools and you sign a support plan with us. Some customers later move the licences to us at renewal, so billing, advice and support sit with one provider. Your data and settings do not move or change.
Yes. You accept our partner request in the Microsoft 365 admin center, approve the admin roles we need and remove the old partner's access. We then review the tenant, list anything left half-configured and agree what to fix first. Licences can move across at your next renewal, so there is no break in service for users.
Yes. We support users in English and Arabic by email, phone and remote session. Microsoft's own technical support is offered in English around the clock, with local-language support varying by country, so many GCC companies prefer a local partner for day-to-day requests.
Tell us your user count, licences and what your team handles today, and we will recommend the support plan that fits.
Urgent? Call during office hours