Cloud apps
Microsoft 365 in the UAE, Google Workspace in the UAE and Zoho in the UAE: users, licences, security settings and vendor escalation.
IT support · UAE · Dubai office in JLT
IT support in UAE
Support plans for Zoho, Microsoft 365 and Google Workspace from our Dubai office, with response within 4 working hours, Sunday to Friday.
Why Gulf Infotech
Why UAE companies choose us for support
Dubai office in JLT
(Gulf Infotech FZCO), part of a group working in the Middle East since 2007.
Zoho Authorized Partner
Microsoft Solutions Partner for Modern Work and Google Cloud Premier Partner.
Platforms our support plans cover
Google Workspace
Microsoft 365
IT support · start here
IT support in the UAE from Gulf Infotech runs from our Dubai office in JLT, Sunday to Friday, 8:30 am to 6:00 pm. We support companies in all seven emirates (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah) on yearly support plans invoiced in AED, with response within 4 working hours, delivered remotely.
IT support · Explained
How much does IT support cost in the UAE?
IT support in the UAE is a yearly support plan, quoted in dirhams for your requirement, plus 5% VAT. You choose Essentials, Standard, Premium or Managed: the plan sets your ticket allowance (4 a year up to 16 a month), a response time of 4 working hours and the tasks included. Support is a separate paid component from licences, and it covers licences bought elsewhere once your admin grants us access. The quote also depends on your user count and the platforms in scope, and lists what is included so you can compare like for like.
IT support · At a glance
How does support work for a UAE company?
All support is remote: new starters, mailbox permissions, Teams or Gmail settings and VPN access are handled by email, phone and remote session, so work starts as soon as your ticket is picked up.
- Support plans
- Essentials (4 tickets a year), Standard (4 a month), Premium (8 a month) or Managed (16 a month); see what each plan includes
- Response time
- Within 4 working hours on every plan. Many fixes depend on the vendor, so we follow each case until it is closed; see our service level agreement
- Support hours
- Sunday to Friday, 8:30 am to 6:00 pm GST (UAE time), except public holidays.
- Open a ticket
- Email support@gulfinfotech.com from your company address; quick fixes are in the knowledge base
- Urgent issues
- Call +971 4 447 5815 during support hours
- Invoice
- AED from Gulf Infotech FZCO, plus 5% VAT
- Free-zone companies
- Admin access and logs set up to the requirements your compliance team sets
- Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain
- Same helpdesk and plans; all support is remote
IT support · What we deliver
What does a UAE support contract cover?
Finance systems
user and VAT settings in Zoho Books for the UAE, and help preparing for UAE e-invoicing.
Devices
enrolment and policies for company laptops and phones.
Network and security
firewall and VPN changes, email and endpoint protection, backup restores. See cybersecurity in the UAE.
Cloud servers
patching and monitoring of servers on Azure UAE North or AWS Middle East (UAE). See cloud services in the UAE.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
IT support · Explained
Does UAE e-invoicing change what we need from IT support?
Yes, if you issue B2B invoices. According to the UAE Ministry of Finance, businesses with revenue of AED 50 million or more must appoint an accredited service provider by 30 October 2026 and go live on 1 January 2027; smaller businesses follow by 31 March 2027 and 1 July 2027. Your accounting system, user access and integrations will need changes, and support has to cover them.
IT support · Explained
How do you protect our data during IT support?
An IT provider with admin access handles your staff and customer data on your behalf, so your compliance team sets the requirements and we work to them. We use named admin accounts, 2-step verification, consent-based remote sessions and audit logs. We sign a non-disclosure agreement (NDA) with support customers on request, and response times follow our service level agreement.
Office
Gulf Infotech Dubai office
- Gulf Infotech FZCO
- Office 3306-4, 33rd Floor, BB1 Tower, Mazaya Business Avenue, JLT, PO Box 211860, Dubai, UAE Sales: +971 4 447 5814 · Support: +971 4 447 5815 Email: support@gulfinfotech.com · Sales: connect@gulfinfotech.com Hours: Monday to Friday, 8:30 am to 6:00 pm
Gulf Infotech FZCO
Local time--:--
From published office hours. Public holidays are not shown.
IT support · FAQs
Frequently asked questions
Where is your IT support office in Dubai?
Our UAE office is Gulf Infotech FZCO in BB1 Tower, Mazaya Business Avenue, Jumeirah Lakes Towers (JLT), Dubai. Support runs Sunday to Friday, 8:30 am to 6:00 pm, and is delivered remotely. Customers anywhere in the UAE can email support@gulfinfotech.com or call +971 4 447 5815.
Do you provide IT support in Abu Dhabi and Sharjah?
Yes. Companies in Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah get the same helpdesk and plans as Dubai customers. All support is remote, by phone, email or remote session, so location makes no difference to response times.
Is VAT charged on IT support in the UAE?
Yes. IT support is a taxable service in the UAE, so 5% VAT is added to the contract price. We invoice in AED and show VAT on the tax invoice, so VAT-registered companies can normally recover it in their FTA return. If you also buy Zoho, Microsoft 365 or Google Workspace through us, everything appears on one AED account.
What is included in an IT AMC in Dubai?
An IT AMC in Dubai with us is one of four yearly support plans for Zoho, Microsoft 365 or Google Workspace. Essentials and Standard (4 tickets a year or a month) cover expert help for your IT team; Premium and Managed (8 or 16 tickets a month) add user management and direct end-user support. Every plan responds within 4 working hours. Anything outside the plan is quoted separately.
Can you take over IT support from our current provider in the UAE?
Yes. Before the switch we list what your current provider controls: global admin accounts, the domain registrar, firewall passwords, backup jobs and open tickets. On the agreed date we take over and reset shared admin credentials. Microsoft 365 moves when your admin accepts our partner request, Google Workspace by a reseller transfer; your users' email and files are not touched.
Get IT support from our Dubai office
Tell us your user count, devices, emirates and the systems you run, and we will recommend a support plan with an AED quote.
Urgent? Call during office hours