Cloud apps
Microsoft 365 in Qatar, Google Workspace in Qatar and Zoho in Qatar: users, licences, security settings and vendor escalation.
IT support · Qatar · Doha office
IT support in Qatar
Support plans for Zoho, Microsoft 365 and Google Workspace from our Doha office, with response within 4 working hours, invoiced in riyals with no VAT to add.
Why Gulf Infotech
Why Qatari companies choose us for support
Doha office
(Gulf Infotech WLL), part of a group working in the Middle East since 2007.
Zoho Authorized Partner
Microsoft Solutions Partner for Modern Work and Google Cloud Premier Partner.
Platforms our support plans cover
Google Workspace
Microsoft 365
IT support · start here
IT support in Qatar from Gulf Infotech runs from our Doha office at Al-Muntazah Trading Centre, Sunday to Friday, 7:30 am to 5:00 pm Qatar time. Part of a group working in the Middle East since 2007, we support companies in Doha, Al Rayyan and Lusail on yearly support plans in QAR, with response within 4 working hours, delivered remotely.
IT support · Explained
How much does IT support cost in Qatar?
IT support in Qatar is a yearly support plan, quoted in Qatari riyals for your requirement, and Qatar has no VAT, so the quoted price is the price you pay. You choose Essentials, Standard, Premium or Managed: the plan sets your ticket allowance (4 a year up to 16 a month), a response time of 4 working hours and the tasks included. Support is a separate paid component from licences, and it covers licences bought elsewhere once your admin grants us access. If you also buy licences through us, they sit on the same QAR account.
IT support · At a glance
How does support work for a Qatari company?
All support is remote: new users, mailbox access, Teams or Gmail problems, device policies and VPN access are handled by email, phone and remote session, so work starts as soon as your ticket is picked up.
- Support plans
- Essentials (4 tickets a year), Standard (4 a month), Premium (8 a month) or Managed (16 a month); see what each plan includes
- Response time
- Within 4 working hours on every plan. Many fixes depend on the vendor, so we follow each case until it is closed; see our service level agreement
- Support hours
- Sunday to Friday, 7:30 am to 5:00 pm Qatar time (8:30 am to 6:00 pm GST), except public holidays.
- Open a ticket
- Email support@gulfinfotech.com from your company address; quick fixes are in the knowledge base
- Urgent issues
- Call +974 7471 2837, the Doha office's single line, during support hours
- Saturday
- Tickets are logged and picked up on Sunday morning
- Invoice
- QAR from Gulf Infotech WLL, no VAT
- Lusail, Al Rayyan, Al Wakrah and Al Khor
- Same helpdesk and plans; all support is remote
IT support · What we deliver
What does a Qatar support contract cover?
Accounting
users and settings in Zoho Books for Qatar.
Devices
enrolment and policies for company laptops and phones.
Network and security
firewall and VPN changes, email and endpoint protection, backup restores. See cybersecurity services.
Cloud servers
patching and monitoring of servers on Azure Qatar Central or Google Cloud's Doha region. See cloud services in Qatar.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
IT support · Explained
How do you protect our data during IT support?
When an IT provider can see your mailboxes, files or user accounts, it handles personal data on your behalf, so your compliance team sets the requirements and we work to them. In practice we use named admin accounts with 2-step verification, remote sessions only with your consent, and admin audit logs you can review. We sign a non-disclosure agreement (NDA) with support customers on request, and response times follow our service level agreement.
Office
Gulf Infotech Doha office
- Gulf Infotech WLL
- Office 220, Floor 6, Section 5, Al-Muntazah Trading Centre, Al Hiten Street, Doha, Qatar Phone and support: +974 7471 2837 Email: support@gulfinfotech.com · Sales: connect@gulfinfotech.com Hours: Sunday to Thursday, 8:30 am to 6:00 pm
Gulf Infotech WLL
Local time--:--
From published office hours. Public holidays are not shown.
IT support · FAQs
Frequently asked questions
Do you have an IT support office in Doha?
Yes. Gulf Infotech WLL is at Office 220, Al-Muntazah Trading Centre, Al Hiten Street, Doha. Support runs Sunday to Friday, 7:30 am to 5:00 pm Qatar time, and is delivered remotely. Customers email support@gulfinfotech.com or call +974 7471 2837, and Gulf Infotech WLL invoices licences and support contracts in QAR. Support is available in English and Arabic.
Is VAT charged on IT support in Qatar?
No. Qatar does not charge VAT, so IT support contracts and licences from Gulf Infotech WLL are invoiced in QAR without VAT added, as of October 2026. Your quote is the amount you pay.
Do you support companies in Lusail and Al Rayyan?
Yes. Companies in Lusail, Al Rayyan, Education City, Al Wakrah and the rest of Qatar get the same helpdesk as Doha customers. All support is remote, by phone, email or remote session, so location makes no difference to response times.
Can our servers stay in Qatar if you manage them?
Yes. Microsoft Azure has a Qatar Central region and Google Cloud has a region in Doha, so servers we migrate or manage for you can run inside Qatar. Microsoft 365 and Google Workspace mailboxes follow each vendor's own data location rules, which we explain per plan. Organisations with stricter requirements should confirm them with their compliance team first.
Can you take over IT support from our current provider in Qatar?
Yes. Licences bought elsewhere can stay where they are; we need admin access and a support plan with us to support them. If you prefer one QAR invoice, they can move to Gulf Infotech WLL: Microsoft 365 when your admin accepts our partner request, Google Workspace by a reseller transfer. Before the takeover date we review admin accounts, backups, firewall access and open tickets with you.
Get IT support from our Doha office
Tell us your user count, devices and the systems you run, and we will recommend a support plan with a QAR quote.
Urgent? Call during office hours