Cloud apps
Google Workspace in Oman, Microsoft 365 in Oman and Zoho in Oman, including admin changes, licences and vendor escalation.
IT support · Oman · Muscat head office
IT support in Oman
Support plans from our Muscat head office for Zoho, Microsoft 365 and Google Workspace, with response within 4 working hours, invoiced in rials.
Why Gulf Infotech
Why Omani companies choose us for support
Headquartered in Muscat since 2007
the base for our customers across Oman.
Zoho Authorized Partner
Microsoft Solutions Partner for Modern Work and Google Cloud Premier Partner.
Platforms our support plans cover
Google Workspace
Microsoft 365
IT support · start here
IT support in Oman from Gulf Infotech runs from our Muscat head office, Sunday to Friday, 8:30 am to 6:00 pm, in English and Arabic. We have supported Omani companies since 2007 on yearly support plans invoiced in OMR, with response within 4 working hours, delivered remotely to offices in Muscat, Sohar, Salalah and Duqm.
IT support · Explained
How much does IT support cost in Oman?
IT support in Oman is a yearly support plan, quoted in Omani rials for your requirement, plus 5% VAT. You choose Essentials, Standard, Premium or Managed: the plan sets your ticket allowance (4 a year up to 16 a month), a response time of 4 working hours and the tasks included. The quote also depends on your number of users and the platforms you run. Support is a separate paid component from licences, and it covers licences bought elsewhere once your admin grants us access. Oman has charged VAT at 5% since 16 April 2021.
IT support · At a glance
How does support work for an Omani company?
All support is delivered remotely, by email, phone and remote session, so it starts as soon as your ticket is picked up. Branches without IT staff work best with managed laptops, because we can then fix them from Muscat.
- Support plans
- Essentials (4 tickets a year), Standard (4 a month), Premium (8 a month) or Managed (16 a month); see what each plan includes
- Response time
- Within 4 working hours on every plan. Many fixes depend on the vendor, so we follow each case until it is closed; see our service level agreement
- Support hours
- Sunday to Friday, 8:30 am to 6:00 pm GST (Oman time), except public holidays.
- Open a ticket
- Email support@gulfinfotech.com from your company address; quick fixes are in the knowledge base
- Urgent issues
- Call +968 2200 6688 during support hours
- Saturday
- Tickets are logged and picked up on Sunday morning
- Language
- Arabic or English
- Invoice
- OMR from Gulf Infotech LLC, plus 5% VAT
- Branches in Sohar, Salalah, Duqm and Nizwa
- Same helpdesk and plans; all support is remote
IT support · What we deliver
What does an Omani support contract cover?
Accounting support
users, VAT settings and invoice templates in Zoho Books for Oman.
Devices
enrolment and policies for company laptops and phones.
Network and security
firewall and VPN changes, email security, endpoint protection and backup restores. See cybersecurity in Oman.
Cloud servers
patching and monitoring of servers we host or migrated for you. See cloud services in Oman.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
IT support · Explained
How do you protect our data during IT support?
When an IT provider can see your mailboxes, files or user accounts, it handles personal data on your behalf, so your compliance team sets the requirements and we work to them. In practice we use named admin accounts with 2-step verification, remote sessions only with your consent, and admin audit logs you can review. We sign a non-disclosure agreement (NDA) with support customers on request, and response times follow our service level agreement.
Office
Gulf Infotech Muscat office
- Gulf Infotech LLC
- Coral Building, 2-A3, Dohat Al Adab Street, PO Box 1211, PC 133, Muscat, Oman Sales: +968 2200 6677 · Support: +968 2200 6688 Email: support@gulfinfotech.com · Sales: connect@gulfinfotech.com Hours: Sunday to Thursday, 8:30 am to 6:00 pm
Gulf Infotech LLC
Local time--:--
From published office hours. Public holidays are not shown.
IT support · FAQs
Frequently asked questions
Is your IT support company based in Oman?
Yes. Our head office is in Muscat, at the Coral Building on Dohat Al Adab Street, and Gulf Infotech LLC holds your contract and invoices locally. Support runs Sunday to Friday, 8:30 am to 6:00 pm, in English and Arabic, and is delivered remotely by email, phone and remote session.
Do you invoice IT support in Omani rials?
Yes. Gulf Infotech LLC invoices support contracts in OMR from Muscat, with 5% VAT shown on the invoice. VAT-registered companies can normally reclaim that VAT as input tax with the Oman Tax Authority. If you also buy Zoho, Microsoft 365 or Google Workspace through us, licences and support can sit on one OMR account.
Can you support our branch in Sohar or Salalah?
Yes. Branches in Sohar, Salalah, Duqm and Nizwa get the same helpdesk and plans as Muscat. All support is remote, by remote session, email or phone, and managed laptops and cloud apps make this easy, because we can apply fixes without anyone travelling.
What happens if we have an IT problem on Friday?
Support runs on Fridays too: our hours are Sunday to Friday, 8:30 am to 6:00 pm. Tickets emailed on Saturday or outside those hours are logged and picked up the next working morning. Planned changes such as migrations are sometimes scheduled for the weekend on purpose, as part of that project.
Can we switch our IT support from another company in Muscat?
Yes. We start with a handover review: admin accounts, licences, backups, firewall access and open issues. Then we take over from an agreed date, so there is no gap in support. If your Microsoft 365 or Google Workspace licences sit with your old provider, we can also move them to us without touching your users' data.
Get IT support from Muscat
Tell us your user count, devices, branches and the systems you run, and we will recommend a support plan with an OMR quote.
Urgent? Call during office hours