Dispatch console
see every technician's day and move appointments when a job overruns or an urgent call comes in.
Zoho Authorized Partner · Dubai · Muscat · Doha
Zoho FSM field service management software
We set up Zoho FSM so every customer request becomes a scheduled job, technicians close it on their phones, and the customer signs the service report before your team drives away.
Why Gulf Infotech
Why service companies set up Zoho FSM with us
Zoho Authorized Partner
with a large team of certified Zoho engineers and offices in Muscat (head office), Dubai and Doha.
Since 2007
with 1,500+ active cloud customers across the Middle East.
We run on Zoho ourselves
our own support desk runs on Zoho Desk, one of the apps Zoho FSM connects to.
Local billing
in OMR, AED and QAR, and support in English and Arabic.
Zoho apps we connect to Zoho FSM
- Zoho FSM
Zoho Books
Zoho CRM
Zoho Desk- Technician mobile app
Zoho FSM · start here
Zoho FSM is Zoho's field service management software. It turns customer requests into work orders and scheduled appointments, sends each job to a technician's phone, and closes it with a signed service report and an invoice. It is priced per organisation by appointments a month, not per user. Gulf Infotech, a Zoho Authorized Partner serving the Middle East since 2007, sets it up.
Zoho FSM · Explained
What is field service management software, and how does Zoho FSM work?
Field service management (FSM) software runs the work your technicians do at a customer's building, plant or home: taking the request, pricing it, booking a time, sending the right person, recording the work and getting paid. Without FSM software, that chain lives in phone calls, WhatsApp groups and paper job cards.
Zoho FSM follows the job from start to finish. A request arrives by phone, web form or help desk ticket. If the customer needs a price, it becomes an estimate, then a work order with service tasks and parts. The dispatcher books appointments on the dispatch console and assigns a technician or a crew. The technician opens the job in the mobile app, records time and parts, and finishes with a service report the customer signs on the phone, plus a job rating. The office raises the invoice and records the payment, online or offline.
Behind every job sit customer and equipment (asset) records, so the next technician knows the history of a chiller or a lift before arriving. Workflow automation sends reminders, and REST APIs connect other systems. Facility management companies often call this kind of system a CMMS or a CAFM system; CAFM software on Zoho FSM explains which CAFM functions it covers and which it does not.
Zoho FSM · What we deliver
Which Zoho FSM features matter most?
Technician mobile app
job details, parts, notes and the customer's signature in one place.
Service reports in English and Arabic
a report of the work done, signed by the customer and rated, with Zoho's Arabic right-to-left templates.
Invoices to Zoho Books
invoices raised in Zoho FSM sync into Zoho Books, so your accounts team works from the same invoices as the field team.
Maps, location tracking and trips
Standard and up
see where technicians are and record the trips between jobs.
Crews
Standard and up
book a team of technicians as one unit for larger jobs.
Asset management and maintenance plans
Professional and up
keep an equipment register and generate recurring preventive maintenance visits from a contract.
WhatsApp
Professional and up
appointment updates on the channel most Gulf customers already use.
Skills, shifts and territories
Premium
match each job to a technician with the right skill, on shift, in the right area.
Zoho FSM · Licensing and pricing
How much does Zoho FSM cost?
Zoho FSM is priced per organisation by the number of appointments you book each month, not per user. Tiers start at 60 appointments and go up in steps to 50,000 a month. Unused appointments do not carry over, so we size the tier on your real job volume.
Standard
USD25
per organisation per month, billed yearly
Appointments a month: 60USD40
per organisation per month, billed yearly
Appointments a month: 100USD80
per organisation per month, billed yearly
Appointments a month: 200USD150
per organisation per month, billed yearly
Appointments a month: 500- Up to 200 users
- Requests, estimates and work orders
- Dispatch console
- Service reports
- Maps, location tracking and trips
- Crews
Professional
USD35
per organisation per month, billed yearly
Appointments a month: 60USD60
per organisation per month, billed yearly
Appointments a month: 100USD120
per organisation per month, billed yearly
Appointments a month: 200USD250
per organisation per month, billed yearly
Appointments a month: 500- Everything in Standard
- Maintenance plans
- Asset management
- Job sheets
- Multi-day appointments
Premium
USD40
per organisation per month, billed yearly
Appointments a month: 60USD70
per organisation per month, billed yearly
Appointments a month: 100USD150
per organisation per month, billed yearly
Appointments a month: 200USD320
per organisation per month, billed yearly
Appointments a month: 500- Everything in Professional
- Skills and shifts
- Territory and field permissions
- Scheduled reports
- Customer and workforce insights
Compare all features
| Feature | Standard | Professional | Premium |
|---|---|---|---|
| Requests, estimates and work orders | Included | Included | Included |
| Dispatch console | Included | Included | Included |
| Service reports | Included | Included | Included |
| Invoicing and payments | Included | Included | Included |
| Mobile app | Included | Included | Included |
| Maps, location tracking and trips | Included | Included | Included |
| Crews | Included | Included | Included |
| Web forms | Included | Included | Included |
| Workflow automation and REST APIs | Included | Included | Included |
| Custom fields, functions and webhooks | Included | Included | Included |
| Maintenance plans | Not included | Included | Included |
| Asset management | Not included | Included | Included |
| Job sheets | Not included | Included | Included |
| Not included | Included | Included | |
| Multi-day appointments | Not included | Included | Included |
| Grouped invoices | Not included | Included | Included |
| Skills and shifts | Not included | Not included | Included |
| Territory and field permissions | Not included | Not included | Included |
| Scheduled reports | Not included | Not included | Included |
| Customer and workforce insights | Not included | Not included | Included |
From the vendor's pricing page: zoho.com/fsm/pricing.html, 9 Nov 2026
Prices as of November 2026 · USD per organisation per month, billed yearly · Zoho's USD list prices · exclude VAT. Billed monthly, the 60-appointment tier costs $30, $45 and $55; yearly billing saves up to 16%, and we recommend it.
Standard suits call-out work such as repairs, installations and printer service, for up to 200 users. Professional suits maintenance contracts: asset management, maintenance plans, job sheets and WhatsApp start there. Premium adds territories, skills, shifts and workforce insights for large teams. Free covers 30 appointments a month and up to 20 users, and Zoho offers a 15-day free trial with no card.
We quote Zoho FSM in OMR, AED or QAR for Oman, the UAE and Qatar, and in USD elsewhere. Licences are one component: deployment and security configuration, migration, training and support are separate, paid components, quoted for your requirement.
Monthly prices, paid annually upfront with a 12-month commitment.
Step by step
How do we roll out Zoho FSM?
We agree the timeline after the review. Durations are indicative estimates, not fixed commitments: they depend on the number of technicians and job types, the data you bring, the integrations and how quickly your team makes decisions.
Service review
your job types, how requests reach you, contract versus call-out work, and appointments in a normal and a busy month.
Edition and tier
we recommend the edition and the appointment tier, billed yearly.
Data
customers, sites, equipment, services and parts imported from spreadsheets or your current system.
Configuration
job types, service tasks, technicians, crews, report and invoice templates, and workflows.
Integrations
Zoho Books or Zoho Invoice for accounts, Zoho CRM for the sales handover, Zoho Desk for tickets, WhatsApp and a payment gateway.
Pilot, training and support
one team goes live first; dispatchers, technicians and admins are trained live online or in person, then supported Sunday to Friday, 8:30 am to 6:00 pm GST.
Zoho FSM · At a glance
How does Zoho FSM connect with other Zoho apps?
With Zoho Books, Zoho FSM uses the same customers, services and parts, and invoices raised after a job sync to your accounts, so nobody retypes them.
- Zoho Books or Zoho Invoice
- Invoices raised in Zoho FSM sync to Zoho Books, with two-way sync of contacts, companies, services and parts
- Zoho CRM
- The Zoho FSM extension creates work orders from deals and sales orders; Zoho CRM must be linked to Zoho Books
- Zoho Desk
- Accounts and contacts are linked, and a ticket that needs a technician becomes a site visit
- Bigin
- Listed by Zoho as a Zoho FSM integration
- Customer updates from the Professional edition up
- Payment gateways
- Customers pay invoices online
Across the Middle East
Zoho FSM in your country
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Zoho FSM · FAQs
Frequently asked questions
What is Zoho FSM?
Zoho FSM is field service management software from Zoho. It manages requests, estimates, work orders, scheduling and dispatch, and gives technicians a mobile app to complete jobs and capture customer signatures. It also keeps customer and equipment records and raises invoices. Gulf Infotech sets it up for repair, installation and maintenance teams across the Middle East.
Is Zoho FSM priced per user or per appointment?
Per appointment. Zoho FSM charges each organisation for a monthly appointment tier, starting at 60 appointments, and not for each technician or office user. At 60 appointments, Zoho's list price is $25 a month for Standard, $35 for Professional and $40 for Premium, billed yearly. Standard allows up to 200 users, so adding a technician does not change the bill.
What happens to appointments we do not use?
They expire at the end of the month. Zoho FSM appointments do not carry over, so a quiet month builds no credit for a busy one. That is why we start with your job history: we count the appointments you booked in recent months, including peaks, and recommend a tier that covers your normal volume without paying for capacity you rarely use.
Which Zoho FSM edition do we need for preventive maintenance?
Professional or Premium. Asset management and maintenance plans start in Professional; they generate recurring preventive maintenance visits from a contract and keep the service history of each piece of equipment. Professional also adds job sheets, multi-day appointments and WhatsApp. Premium adds skills, shifts and territories for dispatch split by area or trade.
Does Zoho FSM work in Arabic?
Yes. Zoho FSM supports more than 25 languages, and Zoho added Arabic in 2025, with right-to-left PDF templates for service reports and invoices. Your team can work in Arabic or English, and customers can receive an Arabic report. We set up the templates and train your team in either language.
Can we try Zoho FSM before we buy?
Yes. Zoho offers a 15-day free trial with no card required. When the trial ends, the account moves to the Free plan, which covers 30 appointments a month and up to 20 users. We can review your trial and tell you which edition and tier your jobs need before you subscribe.
Put every job on one schedule
Tell us what your technicians do and how many jobs you book in a busy month, and we will recommend a Zoho FSM edition and tier and quote it in your currency.
Talk to us during office hours