Zoho, Microsoft and Google partner · serving the Middle East since 2007
Zoho Authorized Partner · UAE · Dubai office in JLT
Work orders, planned maintenance and technician dispatch for facilities management, HVAC and MEP teams across the Emirates, priced in dirhams and hosted in Zoho's UAE data centre.
Why Gulf Infotech
and one of the oldest Zoho partners in the UAE, with Gulf Infotech FZCO in JLT, Dubai, since 2012.
across the Middle East.
from our Dubai company, with 5% VAT.
Sunday to Friday, 8:30 am to 6:00 pm GST.
Zoho apps we connect to Zoho FSM
Zoho Books
Zoho CRM
Zoho DeskZoho FSM · start here
Zoho FSM in the UAE costs from AED 91.25 a month for 60 appointments on the Standard edition, billed yearly, plus 5% VAT, and UAE accounts are hosted in Zoho's UAE data centre with data residency in the UAE. Gulf Infotech, one of the oldest Zoho partners in the UAE, sets it up for FM, HVAC and MEP teams in Dubai, Abu Dhabi and Sharjah.
Zoho FSM · Explained
For most FM and maintenance contractors, yes. A CMMS (computerised maintenance management system) keeps an asset register, plans preventive maintenance and records work orders against each asset. Zoho FSM's Professional edition does all three, with equipment records per site, maintenance plans, job sheets for checklists and a signed report per visit. It also adds the field side a classic CMMS lacks: dispatch, a technician app and invoicing.
Picture a Dubai FM company with maintenance contracts on towers in Jumeirah Village Circle, a retail centre in Sharjah and office floors in Abu Dhabi. Each building is a site, with its chillers, pumps, fire panels and lifts as assets. Maintenance plans book the quarterly PPM (planned preventive maintenance) visits, and tenant complaints from a web form or a Zoho Desk ticket become reactive work orders on the same schedule. The building manager gets a signed report after each visit, not a paper job card a week later. If your tender asks for CAFM software in Dubai or Abu Dhabi, see CAFM software on Zoho FSM for which CAFM functions Zoho FSM covers and which it does not.
Zoho FSM · Licensing and pricing
Zoho publishes its own dirham prices for the UAE, and we quote those. You pay per organisation for a monthly appointment tier, not per technician.
AED91.25
per organisation per month, billed yearly
AED146
per organisation per month, billed yearly
Appointments a month: 100AED292
per organisation per month, billed yearly
Appointments a month: 200AED127.75
per organisation per month, billed yearly
AED219
per organisation per month, billed yearly
Appointments a month: 100AED438
per organisation per month, billed yearly
Appointments a month: 200AED146
per organisation per month, billed yearly
AED255.50
per organisation per month, billed yearly
Appointments a month: 100AED547.50
per organisation per month, billed yearly
Appointments a month: 200| Feature | Standard | Professional | Premium |
|---|---|---|---|
| Requests, estimates and work orders | Included | Included | Included |
| Dispatch console | Included | Included | Included |
| Service reports | Included | Included | Included |
| Invoicing and payments | Included | Included | Included |
| Mobile app | Included | Included | Included |
| Maps, location tracking and trips | Included | Included | Included |
| Crews | Included | Included | Included |
| Web forms | Included | Included | Included |
| Workflow automation and REST APIs | Included | Included | Included |
| Custom fields, functions and webhooks | Included | Included | Included |
| Maintenance plans | Not included | Included | Included |
| Asset management | Not included | Included | Included |
| Job sheets | Not included | Included | Included |
| Not included | Included | Included | |
| Multi-day appointments | Not included | Included | Included |
| Grouped invoices | Not included | Included | Included |
| Skills and shifts | Not included | Not included | Included |
| Territory and field permissions | Not included | Not included | Included |
| Scheduled reports | Not included | Not included | Included |
| Customer and workforce insights | Not included | Not included | Included |
From the vendor's pricing page: zoho.com/fsm/pricing.html, 9 Nov 2026
Prices as of November 2026 · AED per organisation per month · Zoho's AED list prices · exclude VAT (5%).
Count appointments, not people: four technicians doing one visit a day, six days a week, book about 100 a month. FM contractors usually need Professional, where maintenance plans start.
Setup, configuration and support are charged at AED 250 per hour, excluding VAT. Licences, deployment and security configuration, migration, training and support appear as separate components on your AED quote.
Zoho FSM · Explained
UAE accounts are hosted in Zoho's UAE data centre, with data residency in the UAE, so asset registers, service reports and signatures stay in the country. An older account in another region can ask Zoho to migrate it, and we plan the move. Your compliance team decides the requirements; we configure the platform to match.
Invoices carry 5% VAT. E-invoicing comes next: the Ministry of Finance programme runs through accredited service providers, and Zoho is one, through Zoho Books. According to Zoho, businesses with revenue of AED 50 million or more go live on 1 January 2027 and all others on 1 July 2027. Zoho FSM shares customers, services and parts with Zoho Books in the UAE, so we keep tax invoicing in Zoho Books and field work in Zoho FSM. See e-invoicing in the UAE.
Zoho FSM · What we deliver
breakdown calls climb in the hot months, so we size the tier for your busiest season and recommend yearly billing.
planned visits sit next to reactive jobs, so a chiller trip in Business Bay can move to the front.
territories (Premium) for Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, so each dispatcher sees the right technicians.
teams for duct cleaning, lift work or fire system tests, booked as one crew.
Professional and up
appointment confirmations for tenants and building managers.
Zoho's Arabic templates for service reports and invoices.
Step by step
Timelines are indicative estimates, not fixed commitments: they depend on your buildings, assets, data and how quickly your team decides.
your maintenance contracts, buildings, asset types and how complaints reach you.
a new UAE organisation in Zoho's UAE data centre, or a migration request for an existing account.
sites and equipment imported from spreadsheets or your current CMMS.
maintenance plans for PPM, job sheets for checklists, crews and territories.
Zoho Books for VAT invoicing, Zoho CRM for renewals, Zoho Desk for tenant tickets.
training live online or in person in Dubai, then support from Dubai. Plan go-live outside the summer peak where you can.
Office
Gulf Infotech FZCO
Local time--:--
From published office hours. Public holidays are not shown.
Zoho FSM · FAQs
At Zoho's AED prices, 60 appointments a month cost AED 91.25 for Standard, AED 127.75 for Professional and AED 146 for Premium, billed yearly, as of November 2026. Monthly billing costs AED 109.50 to AED 200.75. Add 5% VAT. We invoice in AED from Dubai.
Yes, for UAE accounts. Zoho hosts them in its UAE data centre, with data residency in the UAE, so asset registers, service reports and signatures stay in the country. An older account in another region can ask Zoho to migrate it. Your compliance team sets the requirements; we configure access to match.
For most FM and maintenance contractors, yes. The Professional edition keeps an asset register per site, creates planned preventive maintenance visits from maintenance plans and records every work order and signed report against the asset. It also covers dispatch, the technician app and invoicing. We import your current asset list during setup.
Start from last summer's job count. Zoho FSM charges by appointments a month and unused appointments do not carry over, so we compare your peak and quiet months and recommend a tier and billing cycle that cover the peak without paying for idle capacity all year. The dispatch console then helps each technician fit more calls into a day.
Through Zoho Books. Invoices raised in Zoho FSM sync to Zoho Books, and Zoho is an accredited e-invoicing service provider through Zoho Books. E-invoicing onboarding in Zoho Books is a separate paid service from Gulf Infotech. According to Zoho, e-invoicing becomes mandatory on 1 January 2027 or 1 July 2027, depending on revenue.
Tell us your buildings, technicians and peak-month appointments, and we will recommend an edition and tier with an AED quote.
Talk to us during office hours