Zoho, Microsoft and Google partner · serving the Middle East since 2007
Zoho Authorized Partner · Oman · Muscat head office
Maintenance management software for contractors and oil and gas service companies, quoted in rials, invoiced by our Muscat head office, with service reports in Arabic or English.
Why Gulf Infotech
a Zoho Authorized Partner headquartered in Muscat since 2007.
across the Middle East.
registered with the Tender Board.
from Gulf Infotech LLC, with 5% VAT.
Zoho apps we connect to Zoho FSM
Zoho Books
Zoho CRM
Zoho DeskZoho FSM · start here
Zoho FSM in Oman costs from OMR 9.700 a month for 60 appointments on the Standard edition, billed yearly, plus 5% VAT, invoiced in rials by our Muscat head office. Gulf Infotech, the first and oldest Zoho partner in Oman, sets up Zoho FSM as maintenance management software for contractors and oil and gas service companies in Muscat, Sohar, Duqm and Salalah.
Zoho FSM · Explained
It fits contractors who maintain equipment at customers' sites and must prove each job was done. Maintenance management software has three jobs: know the equipment, plan its visits, and record every visit. Zoho FSM's Professional edition covers all three with asset records, maintenance plans and signed service reports, then adds dispatch, a technician app and invoicing.
Take an MEP and pumps contractor in Muscat with service contracts in Sohar's industrial area and at a hotel in Salalah. Each customer site holds its pumps, generators and water treatment units as assets. Maintenance plans create the monthly visits, larger jobs go to a crew, and location tracking shows which technician is already on the Batinah road when an urgent call comes in from Sohar. For oil and gas service contractors in Duqm, multi-day appointments cover shutdown work, and a signed report per visit gives the client a clear record. FM companies looking for CAFM software in Muscat can see CAFM software on Zoho FSM for what Zoho FSM covers of a CAFM system and what it does not.
Zoho FSM · Licensing and pricing
We convert Zoho's USD list price at the fixed rate of 0.388 and invoice in OMR from Muscat. The price is per organisation for a monthly appointment tier, so it stays the same when you add a technician.
OMR9.700
per organisation per month, billed yearly
OMR15.520
per organisation per month, billed yearly
Appointments a month: 100OMR31.040
per organisation per month, billed yearly
Appointments a month: 200OMR13.580
per organisation per month, billed yearly
OMR23.280
per organisation per month, billed yearly
Appointments a month: 100OMR46.560
per organisation per month, billed yearly
Appointments a month: 200OMR15.520
per organisation per month, billed yearly
OMR27.160
per organisation per month, billed yearly
Appointments a month: 100OMR58.200
per organisation per month, billed yearly
Appointments a month: 200| Feature | Standard | Professional | Premium |
|---|---|---|---|
| Requests, estimates and work orders | Included | Included | Included |
| Dispatch console | Included | Included | Included |
| Service reports | Included | Included | Included |
| Invoicing and payments | Included | Included | Included |
| Mobile app | Included | Included | Included |
| Maps, location tracking and trips | Included | Included | Included |
| Crews | Included | Included | Included |
| Web forms | Included | Included | Included |
| Workflow automation and REST APIs | Included | Included | Included |
| Custom fields, functions and webhooks | Included | Included | Included |
| Maintenance plans | Not included | Included | Included |
| Asset management | Not included | Included | Included |
| Job sheets | Not included | Included | Included |
| Not included | Included | Included | |
| Multi-day appointments | Not included | Included | Included |
| Grouped invoices | Not included | Included | Included |
| Skills and shifts | Not included | Not included | Included |
| Territory and field permissions | Not included | Not included | Included |
| Scheduled reports | Not included | Not included | Included |
| Customer and workforce insights | Not included | Not included | Included |
From the vendor's pricing page: zoho.com/fsm/pricing.html, 9 Nov 2026
Prices as of November 2026 · OMR per organisation per month · converted from Zoho's USD list price · exclude VAT (5%). Prices in OMR at the fixed exchange rate; your quote confirms the final price.
Example: Professional at 100 appointments costs OMR 23.280 a month, or OMR 279.360 a year, before VAT. Unused appointments do not carry over, so we size the tier from your real job count, and we recommend yearly billing.
Setup, configuration and support are charged at OMR 25 per hour, excluding VAT. Licences, deployment and security configuration, migration, training and support are separate lines on your OMR quote.
Zoho FSM · Explained
Yes. Zoho added Arabic to Zoho FSM in 2025, with right-to-left PDF templates for service reports and invoices. A technician finishing a job in Nizwa can hand the customer a report in Arabic or in English, signed on the phone. Where a customer wants Arabic paperwork, we set up Arabic templates with your logo and VATIN, enter Arabic customer and site names during the import, and train your team in Arabic or English.
Zoho FSM · What we deliver
maintenance plans for contract visits; requests from calls and web forms for breakdowns, on one dispatch console.
maps, location tracking and trips, so a Muscat dispatcher sends the technician who is already in Sohar or Barka.
plant shutdowns in Duqm or Sohar booked as a crew over several days (multi-day appointments on Professional).
invoices raised in Zoho FSM sync to Zoho Books in Oman, which handles Omani VAT, and customers, parts and services stay in one place.
Sunday to Friday, 8:30 am to 6:00 pm GST, delivered remotely to Salalah, Duqm and every other city.
Not sure which of these you need?
Tell us how your team works and we will recommend where to start, with a quote in your currency.
Step by step
Timelines are indicative estimates, not fixed commitments: they depend on the number of sites and assets, your data and how quickly your team decides.
contracts, sites, equipment and how jobs reach you today, whether by phone, email or WhatsApp groups.
a new Zoho organisation set up for Oman, with users, roles and permissions to match your policy.
customers, sites, assets, services and parts imported, with Arabic names where your customers need them.
maintenance plans, job sheets, and Arabic and English service report and invoice templates with your VATIN.
dispatchers and technicians trained live online or in person at our Muscat head office, then supported from Muscat.
Office
Gulf Infotech LLC
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Zoho FSM · FAQs
For 60 appointments a month, Zoho FSM costs OMR 9.700 for Standard, OMR 13.580 for Professional and OMR 15.520 for Premium, billed yearly, as of November 2026, converted from Zoho's USD list price at the fixed rate. Monthly billing costs OMR 11.640 to OMR 21.340. At 100 appointments, Professional costs OMR 23.280 a month. Add 5% VAT.
Gulf Infotech LLC, our Muscat head office, invoices Zoho FSM licences and services in OMR, with 5% Omani VAT under our VAT number OM1100043116. Setup and support hours appear on the same quote at OMR 25 an hour before VAT, so your finance team deals with one local supplier.
Yes, for service contractors that maintain equipment at client sites. Each site holds its equipment as assets with a full visit history, maintenance plans generate recurring inspections, multi-day appointments cover shutdown work, and crews book a team as one unit. Every visit ends with a signed service report. We set it up for contractors working from Muscat, Sohar, Duqm and Salalah.
Yes. Zoho added Arabic to Zoho FSM in 2025, with right-to-left PDF templates for service reports and invoices. We set up Arabic templates with your logo and VATIN, add Arabic customer and site names during the import, and train your dispatchers and technicians in Arabic or English, so each customer receives paperwork in the language they prefer.
No. Zoho FSM charges each organisation for a monthly appointment tier, not for each user, and Standard allows up to 200 users. What changes the price is the number of appointments you book. A team that grows from 8 to 12 technicians and moves from 100 to 200 appointments a month moves up a tier; the headcount alone does not.
Yes. We set up and support Zoho FSM for contractors across Oman, including Sohar, Duqm, Salalah, Nizwa and Sur. Configuration, data import, training and support run remotely, so the service is the same wherever your yard or office is. In-person training is run from our Muscat head office.
Tell us how many sites, technicians and monthly jobs you handle, and we will recommend a Zoho FSM edition and tier and send an OMR quote from Muscat.
Talk to us during office hours