Zoho FSM
work orders, assets and preventive maintenance.
Facility management · FM, MEP and maintenance contractors · Oman · UAE · Qatar
Facility management software and IT for FM companies
We build facility management systems on Zoho: maintenance work orders and asset registers in Zoho FSM, tenant and client requests in Zoho Desk, contracts in Zoho CRM and invoices in Zoho Books, with business email and branded signatures for every supervisor.
Who sets this up for you
Zoho Authorized Partner
Microsoft Solutions Partner for Modern Work and Google Cloud Premier Partner.
Since 2007
with 1,500+ active cloud customers across the Middle East.
Offices in Muscat (head office), Dubai and Doha
with local billing in OMR, AED and QAR.
We run on Zoho ourselves
our own support desk runs on Zoho Desk.
Partners and products we connect
Facility management software runs maintenance work orders, asset registers, preventive maintenance plans, client requests and contract billing for an FM company in one system. Gulf Infotech, a Zoho Authorized Partner serving the Middle East since 2007, builds it on Zoho FSM, Zoho Desk, Zoho CRM and Zoho Books for FM companies in Oman, the UAE and Qatar.
The real problem
What does a facility management company need from its systems?
An FM company sells uptime: the chillers run, the lifts pass inspection, the fire alarms are serviced on time and the client's complaint is closed before it becomes a penalty. Behind that sit hundreds of assets per building, planned maintenance on fixed cycles, reactive call-outs, technicians across several sites, and contracts billed monthly against what was actually done.
Most FM companies we meet run this on spreadsheets, a shared mailbox and WhatsApp groups.
Planned visits slip, asset history sits in a technician's phone, and the monthly invoice is built by hand from job cards.
Each of those gaps has a Zoho app we deploy every week.
The work is connecting them around how an FM contract runs.
In the Gulf, this kind of system is often called a CAFM system (computer-aided facility management) or a CMMS.
Zoho FSM covers the maintenance and service side of CAFM, not space management, BIM or energy metering; [CAFM software on Zoho FSM](/zoho-fsm/cafm-software/) compares CMMS, CAFM and FSM and sets out what is covered.
What we use
Which product solves which facility management requirement?
Business requirement → Product we use → Outcome for you
| Business requirement | Product we use | Outcome for you |
|---|---|---|
| Planned preventive maintenance on fixed cycles | Zoho FSM maintenance plans (Professional and up) | Recurring work orders created from each contract, none forgotten |
| Asset register per building: chillers, lifts, pumps, fire systems | Zoho FSM asset management | Every asset's service history in one place |
| Reactive call-outs dispatched to the right technician | Zoho FSM dispatch console and technician app | The nearest qualified technician sent, with the job on the phone |
| Signed job cards and service reports | Zoho FSM service reports with customer signatures and photos | Proof of every visit for the client and the auditor |
| Client and tenant requests by email, WhatsApp and phone | Zoho Desk, with WhatsApp through Zoho SalesIQ | Every request logged, assigned and tracked against response times |
| Contracts, tenders and renewals | Zoho CRM | A pipeline of bids and renewals that does not depend on one inbox |
| Monthly contract billing and VAT | Zoho Books, synced with Zoho FSM | Invoices raised from completed work, with VAT |
| Spare parts and consumables in stores | Zoho Inventory | Know what is in each store before ordering |
| Contract performance dashboards | Zoho Analytics | Response times and planned versus completed work per client |
| Client portals and special processes | Zoho Creator apps built by our Zoho developers | A portal or workflow shaped to your contract |
| Email for every supervisor and engineer | Zoho Workplace, Microsoft 365 or Google Workspace | Named mailboxes, shared mailboxes per site |
| Branded signatures on every email | Central email signatures | Every email to a client carries your brand and current campaign |
Where to start
For an FM company starting out, we usually begin with Zoho FSM and Zoho Books, then add Zoho Desk for client requests. Larger groups often start with Zoho One, which brings many of these apps under one licence.
How it fits
How do the pieces fit together?
Maintenance
Zoho FSM at the centre
every building, asset and maintenance plan, with work orders sent to technicians' phones.
Customers
Zoho Desk for the client
requests arrive by email, WhatsApp or phone and become tickets; the ones that need a technician become work orders.
Zoho DeskMoney
Zoho Books for the money
completed work flows into monthly invoices with VAT, with no retyping.
Zoho BooksCustomers
Zoho CRM for growth
tenders, contracts and renewals tracked as a pipeline.
Maintenance
Email as a marketing channel
every supervisor's email carries a centrally managed signature with your logo and current message, so every routine email also promotes your company.
In practice
Where should a facility management company start?
Start where money and penalties leak: planned maintenance and the monthly invoice. Moving each contract's assets and maintenance cycles into Zoho FSM means visits are generated on time and each one ends with a signed report. Connecting Zoho FSM to Zoho Books then turns completed work into the monthly invoice without job cards on a desk.
Next, put client requests into Zoho Desk so every call, email and WhatsApp message has an owner and a response time. Zoho Desk is not only for a support team: in an FM company it serves the help desk, the contract managers and the accounts team who answer client queries. Dashboards, client portals and custom workflows come after the core runs. We look at how your contracts work first, then recommend the order.
The stack
Solutions used on this page
Slide 1 of 7
CAFM software on Zoho FSM
what a CAFM system is, and which parts Zoho FSM covers.
Cleaning services software
and pest control software on Zoho FSM.
Zoho Desk
client and tenant requests.
Zoho Books
contract invoicing and VAT.
Zoho One
the Zoho apps under one licence.
Central email signatures
your brand on every email.
Your country
Facility management software in your country
OMR prices, from our Muscat head office.
AED prices, hosted in Zoho's UAE data centre.
QAR prices, from our Doha office.
served from Dubai, quoted in USD.
Related industries and guides
FAQ
Frequently asked questions
What is the best facility management software for an FM company in the Middle East?
For most FM companies we recommend Zoho FSM for work orders, assets and preventive maintenance, connected to Zoho Desk for client requests and Zoho Books for invoicing and VAT. It is priced per appointment rather than per technician, works in Arabic and English, and runs in Zoho's UAE data centre for UAE accounts. We set it up around your contracts.
Can Zoho FSM handle preventive maintenance and asset registers?
Yes. From the Professional edition, Zoho FSM keeps an asset register per site and generates recurring preventive maintenance visits from maintenance plans. Each visit has its own job sheet, and the technician closes it with notes, photos and the client's signature, so every asset carries its full service history.
How do client requests reach the technicians?
Client requests arrive in Zoho Desk by email, WhatsApp or phone and become tickets with an owner and a response time. When a request needs a site visit, it becomes a work order in Zoho FSM and goes to a technician's phone. The client gets updates, and the visit ends with a signed service report.
How much does facility management software cost?
On Zoho FSM, 60 appointments a month on the Standard edition cost OMR 9.700 in Oman, AED 91.25 in the UAE and QAR 91.00 in Qatar, billed yearly, before VAT, as of November 2026. Professional, which adds asset management and maintenance plans, costs more. Zoho Desk and Zoho Books are licensed separately, and setup is charged by the hour.
Can our emails promote the company as well?
Yes. With central email signature management, every email your supervisors and engineers send carries the same branded signature, set centrally, with your logo, contact details and a current message. We set up central signatures for Zoho Workplace, Microsoft 365 and Google Workspace.
Run every building from one system
Tell us how many sites, assets and technicians you manage, and which tools you use today. We will map the table above to a plan for your company.