Training · Microsoft 365 · Online or in person
Microsoft 365training
Practical sessions on the Outlook, Teams, OneDrive, SharePoint and Office apps your staff open every day, plus an admin track for the people who run the tenant.
- Online: live virtual class
- Offline: at your office
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Microsoft 365 training from Gulf Infotech teaches staff to work well in Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint, and shows admins how to run the tenant safely. Sessions are private, live online or in person, in English or Arabic, across the Middle East. We are a Microsoft Solutions Partner for Modern Work, founded in 2007.
The tools your staff already use, taught hands-on
Microsoft 365 Copilot
Outlook
Teams
Word
Excel
PowerPoint
SharePoint
Claude
Gemini
Gmail
Docs
Sheets
Slides
Google Workspace
Course summary
End-user course
Training is charged separately from licences, and every session is booked for your company alone.
Who is Microsoft 365 training for?
Companies that have just moved to Microsoft 365
from Google Workspace, Zoho Mail or an old hosted mail server. See Microsoft 365 migration.
Teams that still email attachments
back and forth instead of sharing one file from OneDrive or SharePoint.
Staff who use Teams only for calls
and have not set up channels, shared files or meeting notes.
Office managers and assistants
who handle shared mailboxes, room bookings and other people's calendars.
IT staff and Microsoft 365 admins
who add users, assign licences and answer security questions.
What will attendees be able to do after the course?
Keep Outlook under control
with rules, categories, Focused Inbox, search and shared calendars.
Use Teams for daily teamwork
chats, channels, files in a channel, and meetings with recordings and notes.
Know where a file belongs
personal work in OneDrive, team files in SharePoint, and the right sharing link for each case.
Edit the same document at the same time
in Word, Excel and PowerPoint, with comments, @mentions and version history.
Spot the basic security risks
set up multi-factor sign-in, report a phishing email and share outside the company with care.
For admins: manage users, licences, groups, shared mailboxes and sign-in security
from the Microsoft 365 admin center.
What does the syllabus cover?
The syllabus and agenda follow Microsoft's own course structure for Microsoft 365, aligned with Microsoft's certifications, and we set the depth for your group.
End-user course
Admin course
Module 1
Outlook
inbox rules, categories, search, shared mailboxes, calendar sharing and scheduling Teams meetings.
Module 2
Teams
chats versus channels, posting and replying in a channel, files tabs, meetings, recordings and breakout rooms.
Module 3
OneDrive and SharePoint
what goes where, sync to the desktop, sharing links, permissions and restoring an older version.
Module 4
Word, Excel and PowerPoint together
co-authoring, comments and tasks, Excel tables, filters and PivotTables, and building a deck from a template.
Module 5
Security basics
multi-factor sign-in with Microsoft Authenticator, reporting phishing, and what not to share externally.
Module 6
Copilot Chat
a short look at the AI chat that comes with Microsoft 365 plans, and your company's rules for it.
Module 7
Microsoft 365 admin center
users, licences, groups, roles and shared mailboxes.
Module 8
Sign-in security
multi-factor authentication, security defaults and handling a compromised account.
Module 9
Mail basics
domains, MX, SPF, DKIM and DMARC records, and reading a message trace.
Module 10
Teams, SharePoint and OneDrive settings
external sharing, guest access and who can create teams.
Module 11
Day-to-day tasks
offboarding a leaver, converting a mailbox, and when to open a Microsoft support case.
Session lengths and booking
Microsoft 365 courses run as private sessions for your company. We set a date with you and pick one of four packages: 1 hour, 2 hours, half a day (4 hours) or a full day (8 hours). For a first look at Microsoft 365, an overview session runs 60 to 90 minutes; the longer packages depend on how hands-on you want the Microsoft 365 training to be, and we structure each one to your requirement. Many companies book a short Outlook and Teams session for everyone and a longer session for the admins. Ask us for a session.
Can we book a corporate package for the whole company?
Yes. A corporate package can combine several sessions: end-user groups by department, a separate admin session for IT, and a follow-up after a few weeks of real use. We use examples from your work, such as a finance team sharing month-end files or a sales team running a Teams channel per customer. If we deploy or migrate your tenant, the training can be scheduled as part of that project. See Microsoft 365 for business.
Why learn Microsoft 365 with Gulf Infotech?
Microsoft Solutions Partner for Modern Work the designation that covers Microsoft 365.
Taught by the team that deploys and supports Microsoft 365 for our customers, so examples come from real tenants and real support tickets.
- 1,500+
Since 2007 with 1,500+ active cloud customers and 350,000+ users migrated across the Middle East.
Offices in Dubai, Muscat (head office) and Doha Saudi Arabia, Kuwait and Bahrain are served from Dubai.
Microsoft 365 in your country
Microsoft 365 in Oman
sessions in Muscat or online.
Microsoft 365 in the UAE
sessions in Dubai or online.
Microsoft 365 in Qatar
sessions in Doha or online.
Microsoft 365 in Saudi Arabia
online sessions, served from Dubai.
Frequently asked questions
How long is the Microsoft 365 course?
You choose a 1-hour, 2-hour, half-day (4 hours) or full-day (8 hours) package. A Microsoft 365 overview takes 60 to 90 minutes; longer packages depend on how hands-on you want it. A 1-hour session suits one app, such as Teams for a new team. A full day covers the whole end-user syllabus. We can also split it into short sessions over two or three weeks so staff practise between them.
Is Office 365 training the same as Microsoft 365 training?
Yes. Microsoft renamed most Office 365 business plans to Microsoft 365, and the apps are the same: Outlook, Word, Excel, PowerPoint, Teams, OneDrive and SharePoint. If your licence still says Office 365, the course applies as it is. We check which plan you have first, because some features differ between plans.
Is the course available in Arabic?
Yes. Sessions run in English or Arabic, or in both for mixed teams. Microsoft 365 apps can be switched to an Arabic interface, so we can teach with the menus your staff actually see. Arabic sessions also cover right-to-left documents and email in Word and Outlook.
Do staff need the desktop apps?
No. The course works in the web and mobile apps, which come with every business plan, including Business Basic. Business Standard and higher add the desktop versions of Word, Excel, PowerPoint and Outlook, and we teach in those when your staff have them. Tell us your plan when you book.
Do we get a certificate?
Paid, registered participants receive a Gulf Infotech certificate. The course follows Microsoft's own syllabus, aligned with its certifications. Microsoft certifications are exams that candidates book and sit with Microsoft. We can suggest one for your admins if you want a formal credential.
Is the training online or in person?
Both. Online sessions are live virtual classes with a trainer, which suits staff spread across several offices or countries. In-person sessions are also available. Both formats are hands-on: attendees work in Microsoft 365 during the session, not just watch slides.
Does the course include Copilot?
The Microsoft 365 course covers Copilot Chat briefly, because it comes with Microsoft 365 plans. For drafting, summaries and analysis with a paid Copilot licence in Outlook, Teams, Word, Excel and PowerPoint, book our separate Microsoft 365 Copilot training, or combine both in one corporate package.
Plan Microsoft 365 training for your team
Tell us how many people need training, which apps they use and which language they prefer, and we will suggest a package and a date.