Spiraldesk, Helpdesk Software

Spiraldesk is a helpdesk software, that lets you centralize & organize your support operations and agent statistics across multiple companies. Spiraldesk gives a clear visibility of what customers communicate across all companies and how effectively they are served, by creating a customer service process.

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The 4-Tier end to end white labelled helpdesk

Centralized Ticketing System

Multiple Support Channels

Create tickets from multiple sources like email, live chat, website and social media. Convert a normal customer email, facebook post to a ticket.

Manage Multiple Brands

Provide each of your brands separate support portals. Support portals, Run a single platform for all your brands.

Helpdesk Reports

Spiraldesk gives reports separated by Each brand and its department. Helpdesk Reports Improve the efficiency of your staff and Customer Happiness.

Customer Engagement

Allows customer to open tickets and track their tickets, in addition to the email channel. Customer gets a chance to give feedback to each reply from the Agent and the whole ticket has a rating based on average review.

Automation

Automate your customer support using dynamic features in spiraldesk. Apply SLA's and define workflow to improve performance and to escalate in a timely manner based on Priority, Customer and Working Hours.

3rd Party Integration

Integrated any number of CRM's to each of the departments created. Auto upload the ticket attachments to your own Cloud platform.

Why Choose a Google Workspace Premier Partner?

Over 1500 Cloud Customers

We empower over 1,500 businesses across the Middle East to work smarter. Our massive footprint proves our reliability in handling enterprise-level cloud infrastructure.

Direct Google Workspace Support

Skip the automated Google chatbots. Get direct, priority access to our certified support engineers based right here in the GCC for rapid issue resolution.

Trusted Experts Since 2007

Our deep knowledge is backed by nearly two decades of focused IT consulting. We hold the elite certifications required to solve the unique business challenges of the Middle East.

Zero-Downtime Migrations

Moving from legacy servers like Exchange or Zimbra? Our proven deployment strategy ensures a seamless, secure transition to Google Workspace with zero data loss or business interruption.

Local GCC Billing & Compliance

Simplify your accounting. We offer flexible payment plans, invoicing in your local currency, and ensure your cloud setup adheres strictly to regional data residency laws.

Enterprise AI Integration

We go beyond basic software licensing. We actively provide strategy & training to your administrators and staff on how to securely leverage Gemini AI to automate daily workflows and boost productivity.

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Centralize Issues & Achieve Fast Resolutions

With Gulf Infotech’s Spiraldesk Specialization, you will be able to switch to Single Support Platform. We are Trained Partners & Solutions Providers with Spiraldesk for delivering their Services/Solutions using the Processes we have built over the last 10 years of Delivering Cloud Solutions to our Customers.

Our Implementation Strategy includes Training of the End Users on Spiraldesk along with the Admin Console Training for the Administrators of the Company so that Users can make full use of the Solution that they are going to use.

We have a Dedicated Support Team who provides After Sales Services like Support & Configuration Guidance on the Products/Services Subscribed by our Customers. All our Spiraldesk Consultants & Engineers are Trained by Spiraldesk which gives us the edge in understanding Customer Requirements and aligning the Solution with the Business Needs.

Gulf Infotech believes in maintaining strong and long lasting relationships with its Customers and currently has over 500 Cloud Customers across UAE, Oman, Bahrain, Kuwait & Qatar.