Freshworks is a customer relationship management (CRM) and customer service software company. Its products are designed to help businesses manage and improve their customer interactions and support.
Freshworks offers a range of products, including Freshdesk (a customer support platform), Freshsales (a CRM platform), and Freshservice (an IT service management platform). These products provide a variety of features such as ticketing, live chat, email management, and sales tracking.
Freshworks also offers integrations with popular business tools such as Google Workspace, Slack, and Zendesk. This allows businesses to seamlessly integrate Freshworks products with their existing systems and workflows.
Overall, Freshworks aims to provide a comprehensive and easy-to-use platform for businesses to manage and improve their customer interactions and support.