Customer storyShipping and logisticsOman
How Bhacker Haji Abdullatiff Fazul links its offices on Google Workspace
Bhacker Haji Abdullatiff Fazul, one of Oman's oldest shipping agencies, links its offices on Google Workspace and keeps company data under central control.
Bhacker Haji Abdullatiff Fazul
Customer story
- Industry
- Shipping and logistics
- Country
- Oman
Delivered
Google WorkspaceIndustry
Shipping and logistics
Country
Oman
Delivered
Google Workspace
Products and services in this story
Google WorkspaceThe story in brief
Bhacker Haji Abdullatiff Fazul is a family-owned Omani shipping agency established in 1895. With Gulf Infotech, it moved to Google Workspace (then G Suite) to link its offices on one cloud platform, bring company data under central control in Google Drive and replace third-party file-sharing apps with a company-managed one.
01The client
Who is Bhacker Haji Abdullatiff Fazul?
Known in Omani trading circles as “Haji Bhacker”, the company was set up in 1895 as a trading house and moved into shipping in the 1920s as agent for the German Hansa Line in Muscat. Today it is one of the oldest and leading shipping agencies in Oman, fully owned and managed by Omani directors, with associate companies for clearing and forwarding, transport and airfreight.
Bhacker Haji Abdullatiff Fazul
Client profile
- Industry
- Shipping and logistics
- Country
- Oman
02The challenge
What did Bhacker need to fix?
A shipping agency has to keep its teams in step, whatever office they work from. Bhacker had no central console to control company data across a dispersed team, and document safety, file sharing through third-party apps and day-to-day collaboration were disorganised.
03What we delivered
What did Gulf Infotech deliver?
- Step 1
Delivery
Google Workspace as one cloud platform for every office, with team data centralised and run from the Google Admin console.
- Step 2
Data control
company files kept in Google Drive with information rights management controls, and email access limited to the web browser.
- Step 3
Collaboration
Google Docs and Google Chat (then Hangouts Chat) for working together and for quick messages between offices.
Delivery plan
Delivery
Data control
Collaboration
Google Workspace04
What changed for Bhacker?
Simpler data protection: protecting and managing data became much simpler, so the team could focus on the business.
Teams across offices: staff work together whatever their location and whatever device they use.
Controlled sharing: files shared through a company-managed application instead of unknown third-party services.
Faster service: quicker communication helps teams finish tasks sooner, which the company links to higher customer satisfaction.
05In their words
What does Bhacker say?
“With Google Cloud we were able to link our multiple offices through the power of cloud and enable our users with features like Google Docs and Hangouts Chat. Such facilities helped us communicate quickly with our teams, enabling us to complete tasks quickly and efficiently and increasing customer satisfaction.” - Saeed Abdullatif, Managing Director, Bhacker Haji Abdullatiff Fazul Co LLC
Bhacker Haji Abdullatiff FazulMore customer stories
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