Spiraldesk, Helpdesk Software

Spiraldesk is a helpdesk software, that lets you centralize & organize your support operations and agent statistics across multiple companies. Spiraldesk gives a clear visibility of what customers communicate across all companies and how effectively they are served, by creating a customer service process.

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The 4-Tier end to end white labelled helpdesk

Centralized Ticketing System

Multiple Support Channels

Create tickets from multiple sources like email, live chat, website and social media. Convert a normal customer email, facebook post to a ticket.

Manage Multiple Brands

Provide each of your brands separate support portals. Support portals, Run a single platform for all your brands.

Helpdesk Reports

Spiraldesk gives reports separated by Each brand and its department. Helpdesk Reports Improve the efficiency of your staff and Customer Happiness.

Customer Engagement

Allows customer to open tickets and track their tickets, in addition to the email channel. Customer gets a chance to give feedback to each reply from the Agent and the whole ticket has a rating based on average review.

Automation

Automate your customer support using dynamic features in spiraldesk. Apply SLA's and define workflow to improve performance and to escalate in a timely manner based on Priority, Customer and Working Hours.

3rd Party Integration

Integrated any number of CRM's to each of the departments created. Auto upload the ticket attachments to your own Cloud platform.

Why choose Gulf Infotech, Your Cloud Partner

Over 1500 Cloud Customers

We currently have more than 1000 Cloud Customers and this number is growing at a fast pace with Gulf Infotech’s heavy focus on Cloud Solutions and its subject matter expertise.

High Customer Service

After sales support is what Gulf Infotech relies on. We believe giving the best Customer Service is key to getting more business and maintaining great relations with our customers.

15+ Years of Cloud Experience

Our knowledge into cloud technologies is built over 15+ years of cloud focused solution consultation & services. This makes us beautifully understand your needs.

Business Consultation

We specialize in helping you with solutions that meet your business needs that can help improve productivity by infusing processes defined by latest technologies and solutions

Cost Effective Propositions

Solutions built by Gulf Infotech delivers great value for money with optimized return on investments using cloud propositions while compared to traditional solutions.

Security Focussed

Adopting cloud solutions are not the only key in securing your organization. We deliver cloud solutions with its necessary security implementations and upkeep strategies .

Centralize Issues & Achieve Fast Resolutions

With Gulf Infotech’s Spiraldesk Specialization, you will be able to switch to Single Support Platform. We are Trained Partners & Solutions Providers with Spiraldesk for delivering their Services/Solutions using the Processes we have built over the last 10 years of Delivering Cloud Solutions to our Customers.

Our Implementation Strategy includes Training of the End Users on Spiraldesk along with the Admin Console Training for the Administrators of the Company so that Users can make full use of the Solution that they are going to use.

We have a Dedicated Support Team who provides After Sales Services like Support & Configuration Guidance on the Products/Services Subscribed by our Customers. All our Spiraldesk Consultants & Engineers are Trained by Spiraldesk which gives us the edge in understanding Customer Requirements and aligning the Solution with the Business Needs.

Gulf Infotech believes in maintaining strong and long lasting relationships with its Customers and currently has over 500 Cloud Customers across UAE, Oman, Bahrain, Kuwait & Qatar.