Fresh Chat, Live Chat Software

Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.Turn visitors into leads and customers into happy, engaged users.

Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM.

Customer messaging software

Live Chat Functionalities for Business Growth

1

Message Channels

Categorize conversations into topic-based message channels for setting expectations or for routing to the right groups.
2

Custom Views

Filter conversations by team members, groups, and message channels, and save the views you access frequently.
3

Unlimited Contacts

Contacts are visitors who chat with you and users. Don’t fret over deleting their data as your website traffic grows.
4

Priority Inbox

Discover and respond to conversations that are vital, with filtered views that sort based on time for which responses are due.
5

Web Messenger

Modern, personal, and continuous. Use emojis, videos, or words. Get all the forgotten context from chat history.
6

Team Widgets

Help your team talk to visitors with a widget that sits right inside the CRM or helpdesk apps they are on.

Why Choose a Google Workspace Premier Partner?

Over 1500 Cloud Customers

We empower over 1,500 businesses across the Middle East to work smarter. Our massive footprint proves our reliability in handling enterprise-level cloud infrastructure.

Direct Google Workspace Support

Skip the automated Google chatbots. Get direct, priority access to our certified support engineers based right here in the GCC for rapid issue resolution.

Trusted Experts Since 2007

Our deep knowledge is backed by nearly two decades of focused IT consulting. We hold the elite certifications required to solve the unique business challenges of the Middle East.

Zero-Downtime Migrations

Moving from legacy servers like Exchange or Zimbra? Our proven deployment strategy ensures a seamless, secure transition to Google Workspace with zero data loss or business interruption.

Local GCC Billing & Compliance

Simplify your accounting. We offer flexible payment plans, invoicing in your local currency, and ensure your cloud setup adheres strictly to regional data residency laws.

Enterprise AI Integration

We go beyond basic software licensing. We actively provide strategy & training to your administrators and staff on how to securely leverage Gemini AI to automate daily workflows and boost productivity.

Convert Website Visitors to Business with Live Chat

With Gulf Infotech’s Freshchat Specialization, you will get all the context you need to sell smarter. We are Trained  Partners & Solutions Providers with Freshworks for delivering their Services/Solutions using the Processes we have built over the last 10 years of Delivering Cloud Solutions to our Customers.

Our Implementation Strategy includes Training of the End Users on Freshchat along with the Admin Console Training for the Administrators of the Company so that Users can make full use of the Solution that they are going to use.

We have a Dedicated Support Team who provides After Sales Services like Support & Configuration Guidance on the Products/Services Subscribed by our Customers. All our Freshchat Consultants & Engineers are Trained by Freshworks which gives us the edge in understanding Customer Requirements and aligning the Solution with the Business Needs.

Gulf Infotech believes in maintaining strong and long lasting relationships with its Customers and currently has over 500 Cloud Customers across UAE, Oman, Bahrain, Kuwait & Qatar.

Contact us and get a Free Demo & ‘Wow’ your customers at their fingertips