Zoho Desk is web-based help desk software that gives you the ability to manage your customer support activities efficiently. Zoho Desk allows you to assign, track and set up alerts on help desk tickets easily. You can customize Zoho Desk for your business and ensure satisfaction in your customer support experience.
Put customer service at the heart of your company. Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.
We empower over 1,500 businesses across the Middle East to work smarter. Our massive footprint proves our reliability in handling enterprise-level cloud infrastructure.
Skip the automated Google chatbots. Get direct, priority access to our certified support engineers based right here in the GCC for rapid issue resolution.
Our deep knowledge is backed by nearly two decades of focused IT consulting. We hold the elite certifications required to solve the unique business challenges of the Middle East.
Moving from legacy servers like Exchange or Zimbra? Our proven deployment strategy ensures a seamless, secure transition to Google Workspace with zero data loss or business interruption.
Simplify your accounting. We offer flexible payment plans, invoicing in your local currency, and ensure your cloud setup adheres strictly to regional data residency laws.
We go beyond basic software licensing. We actively provide strategy & training to your administrators and staff on how to securely leverage Gemini AI to automate daily workflows and boost productivity.
With Gulf Infotech’s Zohodesk Specialization, you will get the ability to manage your customer support activities efficiently. We are Trained Partners & Solutions Providers with Zoho for delivering their Services/Solutions using the Processes we have built over the last 10 years of Delivering Cloud Solutions to our Customers.
Our Implementation Strategy includes Training of the End Users on Zohodesk along with the Admin Console Training for the Administrators of the Company so that Users can make full use of the Solution that they are going to use.
We have a Dedicated Support Team who provides After Sales Services like Support & Configuration Guidance on the Products/Services Subscribed by our Customers. All our Zohodesk Consultants & Engineers are Trained by Zoho which gives us the edge in understanding Customer Requirements and aligning the Solution with the Business Needs.
Gulf Infotech believes in maintaining strong and long lasting relationships with its Customers and currently has over 500 Cloud Customers across UAE, Oman, Bahrain, Kuwait & Qatar.
Zoho Desk is a web-based help desk software that only requires an operating system that can run the latest compatible web browsers. That said, we recommend that you keep your computer up to date with the latest browser versions. By running an older browser you’ll probably be missing out on useful and cool new Zoho Desk features that newer browsers support.
End users can view all tickets submitted by their company in your help center. This is particularly useful when you have multiple contacts submitting tickets from the same account, or the account’s managers want to view a list of tickets raised by their company. Such tickets can be viewed within the My Area tab of the Help Center.
Using Supervisor rules, you can have Zoho Desk close tickets automatically after a certain period or when their status is changed. This means your agents won’t have to lift a finger to remove old tickets out of their queue. It is particularly useful if you choose to close solved tickets after a certain number of days or have tickets waiting indefinitely for customer response or receive automated emails that create unwanted tickets in your help desk.
Yes, you can. Apart from the regular notifications that get sent through emails and SMS’es you can also send out alerts through the chat channel if you’ve enabled the Zoho Cliq integration in Desk.
You can add your custom signature in the reply emails sent from Zoho Desk, and get connected with your customers in real time. The signatures can be added either department-wise or commonly for all departments.
