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Freshworks

Freshworks is a customer relationship management (CRM) and customer service software company. Its products are designed to help businesses manage and improve their customer interactions and support.

Freshworks offers a range of products, including Freshdesk (a customer support platform), Freshsales (a CRM platform), and Freshservice (an IT service management platform). These products provide a variety of features such as ticketing, live chat, email management, and sales tracking.

Freshworks also offers integrations with popular business tools such as Google Workspace, Slack, and Zendesk. This allows businesses to seamlessly integrate Freshworks products with their existing systems and workflows.

Overall, Freshworks aims to provide a comprehensive and easy-to-use platform for businesses to manage and improve their customer interactions and support.

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Freshworks Apps

Modern and Easy Customer and Employee Experience Software

Freshworks makes ridiculously easy-to-use marketing, sales, support and IT solutions.

Apps inside Freshworks

Freshdesk

Freshdesk is a customer support platform that allows businesses to manage customer inquiries and issues through multiple channels, including email, phone, and social media. It includes features such as ticketing, knowledge management, and customer self-service portals.

Freshsales

Freshsales is a CRM platform designed to help businesses manage and track their sales leads and activities. It includes features such as lead and contact management, sales forecasting, and deal tracking.

Freshservice

Freshservice is an IT service management platform that helps businesses manage their IT assets, support requests, and service desk operations. It includes features such as asset management, incident management, and problem management.

Freshcaller

Freshcaller is a cloud-based phone system that allows businesses to make and receive calls, set up call routing, and manage voicemails.

Freshchat

Freshchat is a messaging platform for businesses to engage with customers in real-time through chat and messaging channels. It includes features such as customer segmentation and personalized messaging.

Freshmarketer

Freshmarketer is a suite of marketing automation tools that includes features such as email marketing, website analytics, and conversion optimization. It helps businesses automate and optimize their marketing efforts.

A lot more there! Want to know how this can be benefited to your business?

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